OBJECTIVES:

To render professional and technical function to a highly motivated organization where there is a continuous improvement on excellent quality service and personal workmanship. To be able to demonstrate and optimize self-knowledge, competent skills and experiences thus cultivating positive work ethics to the company, to the team and to the client.

KEY ROLE:

Vanessa Miramonte is a highly competent office management professional with more than 15 years of experience as document controller, administrative assistant, secretary and human resources administrator.

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WORK EXPERIENCE:

Customer Specialist, Telus International, McKinley West, Philippines

April 2019 – Present –  Perform a quality service experience for the customer. Obtain client information by answering phone calls, authenticating and verifying information. Educate the customer about the product and by answering question by providing information. Maintain the quality of service and standard procedures. Help and Assist customer to their concern and provide resolution to their issues.

Customer Service Advocates, Teletech, Cainta, Philippines

October 2018 – March 2019 –  Perform a quality service experience for the customer. Obtain client information by answering phone calls, authenticating and verifying information. Determines eligibility by comparing client information to requirements. Educate the customer about the product and by answering question by providing information. Maintain the quality of service and standard procedures.

Admin cum Service Coordinator, District Cooling Company, United Arab Emirates

January 2013 to April 2018 – Preparing Job Contract and Job specification for each project, coordinating all the queries and information demand by client. Allocation of job schedule and services for each job order. Monitoring of report maintenance schedule by each project and job order. Coordinating all purchase material and inventory. Preparing all Administrative work from service centre to head office.

Admin cum Document Controller, Alpine Deutschland AG. United Arab Emirates

May 2011 to October 2012 – Arranging the visa processing and requirements, Insurance, EIDA, CNIA (Gov’t project ). Conducting inductions for new employees. Writing the terms of employment & contracts for new employees. Dealing with the employee benefits as per UAE Labour  and  (Annual leave, Annual benefits, End of Service requirements and documents). Controlling the confidential data in HR (encoding employee salary, personnel files and company documents). Have knowledge in Document Management System and Archiving of the documents by liaising with external regulators and auditors. Have knowledge in Document Management System and Archiving of the documents by liaising with external regulators and auditors. To monitor the updates by modification and downloading of files using ACONEX system.

Personal Asst. cum HR, BPOWER LLC, United Arab Emirates

August 2007 to May 2011- Writing job specifications and designing job adverts. Deciding which online job sites & newspapers to advertise jobs in. Organizing and arranging interviews for candidates. Conducting interview with job applicants, asking relevant questions Assisting in the short listing of suitable candidates from applications. Providing employment references for past employees. Arranging the visa processing and requirements, Insurance, EIDA, CNIA (Gov’t project ). Conducting inductions for new employees. Writing the terms of employment & contracts for new employees. Dealing with the employee benefits as per UAE Labor. Controlling the confidential data in HR (encoding employee salary, personnel files and company documents). Providing and preparing the confidential documents required in projects proposal, Pre- Qualification and BOQ (private and Gov’t like oil and gas  company .. TAKREER Prequalification)

Admin. Asst. / Brand Promoter, PromoSphere Inc.

May 2006 to June 2007 – Creating and distributing memos. Typing and modifying documents or reports using Microsoft Office suite, mainly Word, Excel and PowerPoint. Updating, processing and filing of all documents. Handling incoming / outgoing calls, correspondence and filing. Raising of purchase orders and invoice tracking. Monitoring office inventory and ordering supplies as necessary. Conducting Brand Promotion in different Malls location all over the Philippines.

Document Analyst/Administrative Assistant, SPI Litigation Direct Inc. Philippines

May 2001 to April 2006 – Have knowledge in Document Management System and Archiving of the documents by liaising with external regulators and auditors. Have knowledge in Document Management System and Archiving of the documents by liaising with external regulators and auditors. To monitor the updates by modification and downloading of files. Supervising the work of other office staff and assigning work for them. Creating and distributing memos. Setting up and coordinating meetings and conferences. Typing and modifying documents or reports using Microsoft Office suite, mainly Word, Excel and PowerPoint. Updating, processing and filing of all documents. Handling incoming / outgoing calls, correspondence and filing.

COMPUTER BACKGROUND – Microsoft Application; Adobe Photoshop; ACONEX – Certified Document Controller; Basic Peachtree

TRAINING & SEMINARS – ISO-9001; ISO14001; ISO 9000; ISO 9004; QMS

EDUCATION – Bachelor of Science in Business Administration Major in Management

City College of Manila, Escolta St., Manila, Philippines. 2001

PERSONAL INFORMATION

Age: 38 Years Old

Birth Date: September 29, 1980

Birth Place: Manila

Marital Status: Single

Nationality: Filipino

Language: Filipino / English