PROFILE:
JERMINE NAVAJA PUNIS

Address: Sandayong Barangay 1, Balingasag Misamis Oriental 9005, Philippines

Email:  [email protected]

Phone number: (0956) 011 7268

Date of Birth: June 22, 1984

Thirty five years of age

OBJECTIVES:
To obtain a position with a progressive company that offers room for growth, the ability to achieve goals that has a strong emphasis on employees life balance, customer service and
overall service quality.

QUALIFICATIONS:
Trained with Customer Service Relations
Over 4 years of experience as Front Desk Office
Over 5 years of experience as Customer Care Specialist (Technical Support)
Over 2 years of experience in Research Account
Has a strong oral and written communication skills and computer literate. Likes exploring new things and hardworking.

EMPLOYMENT HISTORY:
CONCENTRIX-CDO (formerly: LINK2SUPPORT INC.)
May 6, 2010 – July 21, 2018
Customer Care Specialist

6 years Technical support agent for Linksys/Belkin/Cisco/Valet routers/wireless adapters/bridge/wireless extenders, Catalina Marketing (Promotions, coupons and printers), Roku streaming device and Flip camera.

2 years in Research Account for an International Travel Club (Inspirato)

EXECUTIVE OPTICAL – SM Branch
May 18, 2009 – December 2009 Customer Service Relation

DC South Beach Resort – Villanueva
January 22, 2007 – April 30, 2009 Front Desk Officer

Monte Richi Beach Resort
June 6, 2005 – November 25, 2006 Front Desk Officer

EDUCATION:
Elementary Principal’s Certificate (1997) – Balingasag Central School

Secondary Principal’s Certificate (2001) – St. Rita’s College Of Balingasag

(4) Yr Bachelor of Science in Commerce (Banking and Finance)
– St. Rita’s College of Balingasag

Sydney International Business College (August 29, 2018 – January 11, 2019)

Reference:
Ralph Agustin – Concentrix Supervisor – 09179944868
(2001-2005)
Diploma of Leadership and Management