Jelyn V. Ortal

Rivington Heights, International City 2

Dubai United Arab Emirates

Email Address: [email protected]

Mobile: +971521008652

Professional Profile

I am a detail-oriented worker with sales and service experiences. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. And I am an articulate and confident person who relishes challenges and working under pressure.

Objectives

To be able to use my knowledge that I acquired from my studies, to enhance my ability and skills, not only on my chosen profession but also on the other field of expertise that I want to learn and experience, where I would be able to build a strong foundation of myself and make a way to a future success.

Core Skills

Have a maximum level of energy in times of work
Function well in high stress atmosphere
Works well with less supervision
Computer literate

Career History

March 2019 – Present Zabeel House Mini/Zabeel House/Al Seef Hotel by Jumeirah

Telephone Operator

Outline

Answers incoming calls and direct them to guest rooms through the telephone console or to hotel personnel or departments.

Duties and Responsibilities:

Answers internal and external calls
Receives guest messages and deliver the same to the guest
Logs all wake-up call requests performs wake-up call services
Provides information about hotel services to guests
Knows what action to take when an emergency call is required
Assists in reporting telephone equipment or service complaints and problems
To be fully aware of and adhere of health and safety, fire and bomb threat procedures

March 2018 – March 2019 Zabeel House Mini/Zabeel House/Al Seef Hotel by Jumeirah

(Pre-Opening)

Housekeeping Attendant

Outline

Performs routine duties in the cleaning and servicing of guest-rooms and baths under supervision of a floor supervisor.

Duties and Responsibilities:

Enter and prepares the room for cleaning
Makes the bed, dusts the room and furniture
Replenishes guest room and bath supplies
Cleans the bathroom and closet
Vacuums and rakes the carpet
Checks and secures the room

February 2016 – February 2018 Subway Restaurant

Telephone Switchboard Operator/Operation Staff

Outline

Perform all the tasks in the front and back area of the store.

Duties and Responsibilities:

Answering phone calls order
Provision of top quality customer service
Ordering food products and non-food supplies
Handling cash and POS machine
Making weekly inventory
Monitoring hygiene of the food preparation area
Maintaining the cleanliness and sanitation
Feed information to the manager about the daily store operation

July 2015 – October 2015 SM Supermarket

Sales Clerk Ads & Promo

Outline

Present, promote and sell products/services using solid arguments to existing and prospective customer.

Duties and Responsibilities:

Promoting the store’s advantage card or reward card
Distribute gifts or prizes from store promos to customer
Promoting on-sale items
Making daily inventory
Display on-sale items on the shelves
Build rapport with customers and provide them with genuine guidance and support
Reporting to the supervisor for the stocks needed

November 2014 – April 2015 Shakey’s Pizza Parlor

Make-up Personnel

Outline

Ensure that all designated areas in the kitchen, food preparation, and food storage are properly sanitized and monitored.

Duties and Responsibilities:

Constructing pizzas and salads
Checking and preparing labels of each products
Strictly monitoring the expiration time of each product in the counter
Maintaining proper food hygiene and sanitation
Making daily inventory of designated station
Ensure the cleanliness of the kitchen

Education

Tertiary: Associate in Hotel and Restaurant Management

Manuel S. Enverga University Foundation

Lucena City, Philippines

(2012-2014)

Vocational: Social Media Marketing 1

Filipino Institute Al Quoz

Dubai, United Arab Emirates

Secretarial Basic

Filipino Institute Al Quoz

Dubai, United Arab Emirates

Certifications

June 2, 2016 Basic Food Hygiene Training

Al Safa Consultancy and Hospitality Services

Dubai, United Arab Emirates

February 9, 2014 National Certificate II

In Food and Beverage Services

Technical Education and Skills Development Authority

Sariaya, Quezon

November 26, 2013 National Certificate II

In Housekeeping

Technical Education and Skills Development Authority

Sariaya, Quezon

Interest

Travel, swimming, reading books, keeping pets

References are available upon request

I hereby certify that the facts contained herein are true and correct to the best of my knowledge and belief.

JELYN VILLARUEL ORTAL