Rene Abigail Cuenca

CUENCA, RENE ABIGAIL BRIONES

: 0811, Sitio Sampalokan, Brgy. Pinagtung-Ulan, San Jose, Batangas 4227

: +63 917-812-9285 / 043 781-3297

To enhance a responsible attitude and position that will enable me to use my strong organizational skills, educational background, and ability to work well with people My career objective to be a Senior Level IT Infrastructure and Network Administrator.

PERSONAL INFORMATION

DATE OF BIRTH : 30 August 1990

PLACE OF BIRTH : San Jose Batangas

HEIGHT : 5’7”

CIVIL STATUS : Single

GENDER : Male

CITIZENSHIP : Filipino

RELIGION : Roman Catholic

QUALIFICATIONS

Technical Skills:

 Advance troubleshooting : Ubuntu/Linux, Windows NT to Windows 10 and DOS OS.

 Managing active directory: Adaxes.

 Managing CCTV: IP camera.

 Basic network configuration and troubleshooting: TACACS, VLan Configuration and LAN Cabling.

 Files restoration: Commvault CommCell Console.

 Bitlocker password recovery: SafeGuard Web Help Desk.

 Hardware disassemlby: Laptop, desktop and printers.

Trainings/Seminars Attended:

 IPV6, Wimax, and LTE: AMA computer College Lipa (20 Oct. 2010)

 Batangas Information Technology Society Inc: Marawoy, Lipa City (20 Jan. 2011)

 PC Assembly, Formatting and Troubleshooting: AMA computer College Lipa (24 Jan. 2011)

 9th Philippine Youth Congress in Information Tech: UP Diliman (25 Sep. 2011)

 Six Sigma Yellow Belt Training: Littelfuse Philipines (5 Jun. 2017)

Business Skills:

 IT Asset and Inventory Management

 Process and Policy Management

 IT Audit Preparation/Management

 Internal Project Planning & Implementation

 IT Helpdesk Management

 Information Security Incident Handling

 Employee Education/Orientation

Personal Skills:

 Dedicated

 Flexible

 Individual and Team Oriented

 Organized

 Problem Solver

 Customer-focused

EMPLOYMENT HISTORY

09. 2015 – PRESENT LITTELFUSE PHILIPPINES INC.

(4 years and counting) IT Support Engineer (Tier 1) / IT Department

Major Achievements:

 Windows uprage from Windows 7 to Windows 10

 MS Office Upgrade from MS Office 2007 to Office 365

Responsibilities:

 Company network and server infrastructure planning & support

 Creating work tickets using Ivanti Service Desk

 Managing Active Directories trough AdAxes.

 Providing weekly inventory for all IT equipment.

 Disassembling of laptops, printers and desktops.

 Managing CCTV’s and all Door Access.

 Switch port mapping using TACACS and configuring port VLAN.

 Creating inventory of all devices connected on each IDF and MDF.

 Assisting and troubleshooting though remote desktop connection, TeamViewer and Ivanti Service Desk.

 Monthly patching of all the servers.

 Restoring of accidentally deleted or missing files using Commvault CommCell Console.

 Resolving Sophos and BitLocker related concerns.

 Work Instruction creation and deployment.

 Participating global and local projects.

 Providing support with foreign users e.g. Singapore and India.

 Providing IT orientation for all the new hires.

05. 2015 – 08. 2015 STRATEGIC NETWORK INC. (ZUELLIG PHARMA PROJECT)

(3 Months) Technical Support Engineer – MIS Department

07. 2013 – 04. 2015 STRATEGIC NETWORK INC. (IRRI PROJECT)

(2 years and 3 Months) Technical Support Engr. / Helpdesk Engr. – ITS Department

06. 2012– 06. 2013 ARTNATURE MANUFACTURING PHIL. INC.

(1 year) IT Staff. – HRAD Department

EDUCATIONAL BACKGROUND

2008 – 2012 AMA COMPUTER COLLEGE

Bachelor of Science in Information Technology

CHARACTER REFERENCES

ALLAN CUEVAS

IT Engr. Tier 2 (Littelfuse Philippines Inc.)

: +63 917-551-0713

CHRISTOPER ALZATE

HR Manager (Lazada Online Shopping)

: +63 977-812-4651

LERWIN AGNO

IT Engr. Tier 1 (Littelfuse Philippines Inc.)

: +63 917-623-8835

Rene Abigail Cuenca IT Support Engr.