Education

June 2006- March 2010 College and University Levels at Negros Oriental State University

Graduated with Bachelors Degree in Computer Science with Presidential Academic Award

April 2015 - May 2015 Customer Service , First Aid and safety training at Frontier Aviations Academy

Studied Basic Airline and Customer Service course

Experience

April 29, 2010 - May 2010 Customer Service Representative at Qualfon Philippines Inc

Serves as the company’s frontline and caters customers over the US.

June 2010- September 2010 Quality Assurance Analyst at Qualfon Philippines Inc

As part of the Quality team, our main goal is to ensure that we are delivering a world class service to our clients. With that being said, we monitor and evaluate calls. Provide feedback and coaching to be consistent in providing an excellent customer service.

October 2010- April 2016 Operations Floor Supervisor at Qualfon Philippines Inc

Handles CSR on the floor and manages the team’s growth and KPI.Does multitasking by taking escalation calls and other administrative reports. Provide coaching and feedback and shares best practices to the team. To better handle the team I have attended and joined several trainings like supervisor competency, time management and completed a Green Belt Six Sigma Certification.

May 2016 - July 2016 Promoter at Muscat Duty Free

Sales any brands available on the shop. As a generic staff, I help boost the sales in the store and service as an information representative. Attended seminars to hone skills in selling.

August 2016- February 2019 Brand Ambassador- Parfums Christian Dior at Muscat Duty Free

Shows knowledge about the brand thus attended several training and seminar to be more informative regarding the brand.Responsible for the sales and growth of the brand (Christian Dior) and its standing with the competitor brands.Make sure that the market share is growing every month compared to the previous year.