Experience

August 1, 2018 - Present Program Manager, Service Management at DHL Express (Philippines) Corp.

• Responsible in maintaining IT infrastructure of the PH Country Office, 8 service centers and 30 plus service points all over the country. All locations connected via domestic MPLS and through regional private network.
• Accountable for 24/7 data center operations and 650 plus end-users all over PH.
• Capture and identify country requirements with core applications. Monitor the progress of local and regional project implementation.
• Provides cost justifiable solutions via local development, outsourcing or package acquisition where local requirements cannot be met by proprietary business application (with agreement of Regional and Global IT).
• Responsible in the reduction of footprint of local applications in the country.
• Continuously review business direction, business processes and available applications through:
o Business needs analysis in the context of regional and country direction
o Determination of appropriate IS system solutions, including evaluation for future releases of proprietary software
o To formulate and adhere to IT processes (CR/IR/RTP)
o Escalation of core apps GAPS to regional office and seek suitable enhancements/alternatives

April 2014 - July 2018 Infrastructure Manager at Coca-Cola Bottlers Business Services

Coca-Cola Bottlers Business Services is the shared services group of the Bottling Investment Group, part of the Coca-Cola Company. Providing services to Coca-Cola Bottlers worldwide. As an IT Group Infrastructure Manager, I managed seven support staff including three senior supervisors and four IT support specialists. The group is currently supporting 200 plus end-users and the company’s entire business operations which includes the following:
• Cloud infrastructure under global system provider, Rackspace, Virtustream and Dimension Data. Network infrastructure and communication/PABX system comprising of 600 plus nodes and 40 plus network switches, wireless access points and routers.
• Microsoft and VMware Server infrastructure which consists of over 20 Microsoft Windows 2008 R2/2012 servers with Microsoft IIS, SQL and SharePoint components.
• Two sets of Winshuttle infrastructure (Studio, Workflow and Foundation) to support 4 countries for Master Data Maintenance.
• 200 plus desktops and laptops with Microsoft Windows desktop operating system and applications. IP Telephony with over 200 plus Nortel Networks IP phones.
• Providing efficiency and effectiveness in delivering IT services and identifying cost efficient solutions to business requirements.
• Collaborating with other IT leaders and establishing alignment between IT and business directions. Analyzing, recommending, building and controlling infrastructure tools and processes that are being used and to be implemented in the production environment.
• Provides evaluation, recommendation and deliver IT infrastructure, application infrastructure and related services.
• Implementing IT security policies of the company.
• Researching and evaluating new developments and trends in the computer, telecommunications and power industry.
• Reporting directly to the Global Delivery Services director based in the Philippines. With regular dealings with counterparts in Coca-Cola India, Singapore, Malaysia, Thailand, Atlanta and the Philippines.

October 2011 - February 2014 IT Manager at Bluestone Global Ltd.

• Managed the Information Technology Department of the shared services of the Philippine group which consists of 4 senior IT support specialist. Supporting more than 80 end-users locally and around 300 plus employees in Australia and New Zealand.
• Provides management reports using Microsoft SQL Server Analysis, Integration and Reporting Services, business intelligence development tools.
• Administers the company’s major application software, Microsoft Dynamics NAV financial system and labor and recruitment program, Axiom.
• Administer the entire IT infrastructure of the company. Serves as the first line of support for all network connectivity between branches in Australia. Continuously providing enhancement and making sure 99% uptime of network in the Philippines.
• Executing different types of projects related to business software applications and IT infrastructure. Project management ranging from implementing new business software applications to network security and connectivity contingency plans.
• Manages a team of Helpdesk Officers, which provides technical support to the entire group of companies across Australia and Philippines.
• Network administration covering Active Directory, DHCP, File and Print Sharing, Cisco IP telephony (VOIP), Cisco network switches, Exchange and SQL servers and connectivity.
• Regular dealings with system providers and software vendors in relation to maintenance, support and product procurement.
• Reports directly to the Group IT Manager based in Australia and to the Philippine General Manager.