KISA PACLEB LUNA

A 47 4th Floor

Tameer West Residence

Aamir bin Rabiah Street

Al Sadd, Doha, Qatar

Mobile:  66145800

Home:  44317514

E-mail Address: [email protected]

CAREER OBJECTIVE

To obtain a position that would best fit my qualifications and further my talent and skills for continuous career improvement. To explore professional opportunities for enhancement of my talents to contribute to the company’s continuing growth and organizational goals.

HIGHLIGHTS

Certification in Office Administration (November 2018)
Certification in Logistics (January 2019)
Certification in Executive Secretary & Personal Assistant (January 2019)
Associate Diploma in Administration (March 2019)
Works well under pressure
Team Player
Food safety understanding
Certified Host (Brinker USA 2012)
Assistant Host Trainer
Employee of the Month (December 2012)
Upbeat, friendly, and positive
Highly responsible and reliable

EMPLOYMENT RECORD

December 2018 up to present

Freelance Marketing/Outsourcing(Debts Collection Company/Law Firm,ISO Company,Hospitality Company)

• seeking a potential candidate to recommend in the hospitality company

of my friend.(depends on my friend requirement)

• scouting a company which had a debt collection problem & refer it to my

friends boss who own a debts collection company & law firm located

located also here in qatar.

• searching a company that need to applied a ISO certificate.

November 2016 – November 2017

Owner/Reseller

KisCes Glamorous Shop (Online)

Scout and screen for potential products that can be offered in the local market
Places online advertisements for available products (pre-order)
Utilizes technology for adverts and communications with all concerned personalities
Set prices for products advertised including delivery rates as required
Receives and records all product orders
Organizes client information and details including location for delivery
Answers all inquiries pertaining to all products being offered and offers purchase advises to all clients ensuring client satisfaction
Prepares budgetary requirements for product acquisition including operational costs
Coordinates with overseas suppliers for availability of products
Arranges shipping of products for delivery
Prepares all products for delivery
Delivers products to clients
Handles all questions and queries regarding delivered products

May 11, 2011 to May 11, 2013

Host

Chili’s Restaurant

international Food Concepts

Doha, Qatar

Opens door for every guest/s entering and exiting the restaurant
Greets every guest/s with warm welcoming greetings
Communicates with the buzzers and Managers through constant headset
Anticipates seating needs and options before guest/s arrive
Faces the front door at all times
Accommodates all seating requests
Interacts with the guest/s on their way to the table
Suggestively sells in every table
Give quotes on accurate time
Solicits feedback from departing guest/s
Takes ownership if the feedback is average to poor and offer to get the manager
Thanks and invites guest/s back
Understands and executes the greeter, seater, leader roles
Other duties:

Assists Trainers and Supervisors in training newly hired hosts
Designates table assignments to servers as required

May 2010 – May 2011

Receptionist

Nature’s Way Salon and Spa Philippines

SM Fairview, Fairview, MM, Philippines

Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Give appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement
Assist in getting client feedback on level of services delivered in order to improve on service delivery
Inform staff members of appointments that have been cancelled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Assist in developing promotional events, which focus on increasing the clientele of the spa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.

April 2009 – May 2010

Applicant Interviewer/Telemarketer

JSB Manpower Services

Caloocan City, Philippines

Conducts interview for potential manpower applicants
Contact businesses and private individuals by telephone to promote services
Solicit orders for services over the telephone
Explain the product or service to potential customers
Deliver scripted sales pitch to the customer
Adjust scripted sales pitch to meet needs of specific individuals
Handle customer questions
Obtain customer information including names and addresses
Record customer details including reaction to the service offered
Receive orders over the telephone
Record customer details and details of transaction
Confirm orders placed with field sales representatives
Obtain contact details of potential customers from sources including telephone directories and purchased lists
Schedule appointments for sales staff to meet prospective customers
Conduct customer and marketing surveys
Answer telephone calls from potential customers who are responding to advertisements
Contact customers to follow up on initial interaction

January 2008 – March 2009

Product Promoter

Proctor and Gamble Philippines

Assignment: Kalentong, Mandaluyong City, Philippines

Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)

2008 – 2010

Part time Assistant Manager/Cook

Elmer’s Eatery/The Original Pancit Malabon Franchise (Family owned)

Gotesco Grand Central

Caloocan City, Philippines

Assists the manager in the day to day operations of the Eatery
Ensures quality of food served
Clean food preparation areas, cooking surfaces, and utensils
Cook and package batches of food which are prepared to order or kept warm until sold
Cook the exact number of items ordered by each customer
Working on several orders simultaneously
Supervise delivery orders to customers
Set prices for products in the menu
Plan and budget for future meal

COURSES ATTENDED

“Certification in Office Management”. Ferrand Training Center. Doha, Qatar. November 30, 2018
“Standard First Aid + CPR Class”. International Food Concepts. Chili’s Training Center Doha, Qatar. July 15, 2012
“Chili Heads Refreshment Course”. International Food Concepts. Chili’s Training Center. Doha, Qatar. August 4 – 24, 2011

ACCOMPLISHMENTS / AWARDS

Opening Team. Chili’s Restaurant Al Wakra branch. 2011
Certificate of Appreciation. Chili’s Restaurant Al Wakra, 1st year anniversary.
June 20, 2012

Certified Host. Brinker USA. August 2012
Employee of the Month. Chili’s Restaurant Al Wakra. December 2012
IELTS band 5.5 (August 19, 2017)

ON GOING ACTIVITIES

Currently enrolled at Ferrand Training Center Doha, Qatar for the Associate Degree in Office Administration

PERSONAL DATA

Date of Birth: May 5, 1983

Place of Birth: Manila, Philippines

Height: 5’2”

Weight: 55 kg.

Civil Status: Married

EDUCATIONAL BACKGROUND

ELEMENTARY

Manila Central University

Caloocan City, Metro Manila

1996

SECONDARY

Ramon Magsaysay Institute

Quezon City, Metro Manila

2000

CHARACTER REFERENCES

1. Mr. Juan Carlos Carle

Manager

Texas Roadhouse

Doha Festival Mall branch

50043164

2. Mrs. Violeta P Custodio

Store Manager

Papindo Manus

Papua New Guinea

(675) 72592468

3. Mr. Jose Jupio Jr

Occupational Therapy Specialist

Occupational Therapy Department

Hamad Medical Corporation

Doha, Qatar

55028398