Professional Experience:

OFFICE OF THE CITY MAYOR, LOCAL GOVERNMENT OF GENERAL SANTOS CITY, PHILIPPINES:

9 years and 4 months as an – Network and Computer Maintenance Technician (Administrative Assistant III)/ February 2004 – June 2013)

Job Summary
Oversee daily network optimizing protocol to ensure the performance of local area networking (LANs) wide area networks (WANs), mainframe networks and perform/conduct computer, switch, hubs, routers, modemsmaintenance to ensure the connectivity is up and run perfectly, provide highly technical support to employee/customers, install new software for computer users, running diagnostic tests to resolve the issues and installing updates to existing software. This position is responsible for peripheral equipment, networks, communications equipment, and providing support for users’ software and hardware needs.
Responsibilities
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Conduct electronic test equipment, such as optical power meters and multi-meters, to troubleshoot equipment malfunctions. Uses computer-aided diagnostics and digital logic devices as needed to locate malfunctions. Calibrates test equipment for proper operation.
• Consults with and assists supplier’s or its representatives in the installation of new IT equipment purchased; exercises total responsibility for routine installation or modification projects; assists other technicians or the director in repairing, installing and testing complex pieces of equipment or local area networks; submits equipment repair warranties.
• Provide problem-solving services to network users
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Oversee Software Applications
• Planning and implement network security to optimized server performance
• Responsible for backup management and disaster recovery
• Oversee network processing, centralized and distributive network connection
• Performs preventive maintenance for computer, data communication and/or peripheral equipment; tests and adjusts to appropriate standards
• Hardware setup/installation, for notebooks, desktops and Printers Troubleshooting
• Team player and works well with others
• Teaching, monitoring and knowledge sharing in IT concepts
• Able to handle multi-tasking activities
• Highly attentive to details
• Adaptable and able to work under pressure
• Great organizational skills and able to prioritize workload
• Strong communication skills

OFFICE OF THE CITY MAYOR, LOCAL GOVERNMENT OF GENERAL SANTOS CITY, PHILIPPINES

2 Years & 4 Months as an – IT/Helpdesk Senior Technical Support (Clerk IV), October 2001 – February 2004

Job Summary;
• Manage the performance of services to customers/employees (8hrs x 5days per week), to ensure that service levels are achieved in line with-in our Organizational TQS (Total Quality Standard) and that customers/employee expectations are met or exceeded.
Responsibilities
• Monitors, coordinates and supervises the daily activities of my team in the operations
• Manage escalations across the IT service desk
• Ensures that the service desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to employees.
• Contribute to the success of the organization and assist in improving the overall customers experience within the team
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility
• Understanding of processes rub by team and ability in improvements and efficiencies within the team
• Manage and collaborate with suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Provide technical support and ideas on troubleshooting in Local Area Networking LAN to ensure the connection of all desktop computers and laptops  must be connected to the main server.
• Team player and works well with others
• Teaching, monitoring and knowledge sharing in IT concepts
• Able to handle multi-tasking activities
• Highly attentive to details
• Adaptable and able to work under pressure
• Great organizational skills and able to prioritize workload
• Strong communication skills
• Prepare multimedia presentations for the City Mayor
• Assists the Administrative Officer
• Receive and Encode Communication documents
OFFICE OF THE CITY MAYOR, LOCAL GOVERNMENT OF GENERAL SANTOS CITY, PHILIPPINES:

9 Months as an – IT/Helpdesk Technical Support (ComputerOperator I), January 2011-October 2011

Job Summary;
Provide technical support for customers/employees, including troubleshooting, diagnose and resolve problems related to operating systems, hardware and software. And document problems and conversations to create a log that can be reference by other technicians and for training purposes.

Responsibilities
• Provide high level of support for customers
• Perform Uninstall/Install of Operating Systems for clients
• Troubleshoot ISP Connection (Dial-Up) using WINDOWS98, 2000, ME and XP
• Perform Desktop Software/Hardware/Printer Troubleshooting
• Provide technical support for setting up network connections TPC/IPv4, VPN, DNS and ensuring that all the desktops are connected to the main servers
• Performs maintenance of IT equipment such as desktop computers, switches, hubs, modems and printers in remote areas in public elementary and secondary schools for COMPUTER LITERACY PROGRAM given by the Local Government Unit of GSC
• Hardware setup/installation for notebooks, desktops and Printers Troubleshooting
• Developed Information System and Document Tracking on documents (PO, claims, OBR and Fund Control) of City Mayor’s Office – Finance
• Update, install and maintain database of in-house Document Tracking System (DoCuTrac)
• Assist co-employee in troubleshooting the first-level issues
• Self-motivated, enthusiastic with a strong co-employee service mind-set
• Able to work independently, as well as in a team
• Member Technical Committee making recommendations regarding new software and hardware purchases for the whole Local Government Unit of General Santos City
• Prepare multimedia presentations for the City Mayor
• Receive and Encode Communication documents

Key Skills;

• NETWORK: VPN, TCP/IP, DNS, DHCP, FTP, LAN and WAN Setup/Troubleshooting, Networking & Internet Technologies, WLAN Technology
• HARDWARE: PC Hardware & Software Troubleshooting, Hardware setup and installation for Notebooks and Desktop PC’s, Operating System and Software Installation, Updating existing software application, Stand alone and Network PRINTER Troubleshooting, Notebook/IPhone/IPAD/MAC BOOK Troubleshooting.
• MODEM/ROUTER CONFIGURATION: Netgear/ Belkin/ Linksys / Dlink / TPlink/ Tenda/ Internet Load Balancer
• SOFTWARE: MS Office 2000-2010, Adobe Photoshop, Illustrator
• ANTIVIRUS: Kaspersky, McAfee, Norton and AVG Installation and configuration
• OPERATING SYSTEM: Windows 95/98/2000/ME/XP/Win7/Win8/Win10/MacOS