Ma. Lourdes Maranan Aquino
Address: Block – 62 Lot – 14 Zone – 5 Upper Bicutan,Taguig City
Contact No.: 09218712283/ 09752864610
Email: [email protected]

OBJECTIVES

 I am looking for a suitable job where I could enhance my knowledge and developed my personality as a career person while utilizing my skills.

PERSONAL INFORMATION
Age: 22 years old
Date of birth: February 11, 1997
Gender: Female
Civil Status: Single
Height: 5’5″
Weight: 57 kg
Nationality: Filipino
Religion: Roman Catholic
Languages/Dialects: Tagalog, English
Father’s Name: Joven M. Aquino Occupation: Company Driver
Mother’s Name: Sixta M. Aquino Occupation: Housewife

EDUCATIONAL BACKGROUND
 Tertiary: ArellanoUniversity 2013 – 2017
Bachelor of Science in Tourism Management
Buendia, Taft Avenue Pasay
 Secondary: Dr. Arcadio Santos National High School 2009 – 2013
San Martin De Porres, Paranaque City
 Primary: Heaven’s Door Christian Academy 2003 – 2009
Brgy. Upper Bicutan, Taguig City

QUALIFICATION
 Highly skilled and competent in doing clerical works
 Oriented and familiar in doing customer service
 Willing to render overtime
 Willing to learn
 Willing to undergo training

SKILLS
 Passenger/customer service oriented
 Effective in polite and professional approach
 Able to perform complex and varied task
 Oriented in Microsoft Office application such as:
• Microsoft Office Word / Power point / Excel
• Google Docs / Slides / Sheets
 Capable of editing files and presentation using different Microsoft Windows and Google applications.
 General administrative and clerical support oriented

TRAINING EXPERIENCE
Company: CEBU PACIFIC AIR
Agency: Topserve Manpower Solutions Inc.
Location: NAIA Terminal 3
Position: Customer Service/ Ticketing Service
Month/Year: January – March 2017
Duties & Responsibilities:
• Dealing with passengers inquiries
• Taking flight reservations
• Issuing tickets
• Providing flight information
• Conducting security screening of passengers.
• Give special assistance for PWD’s, unaccompanied minor and expectant mother.

Company: ARFEL TRAVEL AND TOURS / S8 Exhibition Inc.
Location: 28-I Galvez Bldg. Severina Ave.,
Position: Trainee
Month/Year: April – June 2015
Duties & Responsibilities:
• Maintaining files updated and keep records.
• Receiving calls and sorting incoming mails
• Utilize office appliances such as computers, printers etc.
• Maintaining cleanliness and well-arranged office area.

WORKEXPERIENCE

Company: NetLingo
Location: Jaka Building, Paseo Avenue Makati City
Position: Customer Service Agent
Month/Year: June2018 – November 2018

Duties & Responsibilities:
• Take and relay messages / emails
• Manage company tickets
• And other administrative and clerical works

Company: GOOGLE
Agency: Team Global Facility Solution
Location: Net Lima Bldg. 5th Avenue cor. 26th St. Bonifacio Global City
Position: Front Office Executive / Facilities Assistant
Month/Year: August2017 –February 2018
Duties & Responsibilities:
• Answer telephone, screen and direct calls.
• Take and relay messages / emails.
• Manage company guts tickets
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customer’s responsibly
• Prepare letters and documents.
• Receive sort mails and deliveries from vendors
• Schedule appointments
• Manage room reservation
• Maintain appointment diary either manually or electronically
• Organize meetings
• Monitoring the area
• Maintain orderly of the facility

CHARACTER REFERENCES
 Mrs. Elizabeth Basbas
Google
Facilities Coordinator
09568557500
 Ms. Angel Orquija
Net lingo
Team Leader
09455882179

I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.

MA. LOURDES M. AQUINO