Ma. Lourdes Maranan Aquino

Address: Block – 62 Lot – 14 Zone – 5 Upper Bicutan,Taguig City

Contact No.: 09218712283/ 09752864610

Email: [email protected]

OBJECTIVES

 I am looking for a suitable job where I could enhance my knowledge and developed my personality as a career person while utilizing my skills.

PERSONAL INFORMATION

Age: 22 years old

Date of birth: February 11, 1997

Gender: Female

Civil Status: Single

Height: 5’5″

Weight: 57 kg

Nationality: Filipino

Religion: Roman Catholic

Languages/Dialects: Tagalog, English

Father’s Name: Joven M. Aquino Occupation: Company Driver

Mother’s Name: Sixta M. Aquino Occupation: Housewife

EDUCATIONAL BACKGROUND

 Tertiary: ArellanoUniversity 2013 – 2017

Bachelor of Science in Tourism Management

Buendia, Taft Avenue Pasay

 Secondary: Dr. Arcadio Santos National High School 2009 – 2013

San Martin De Porres, Paranaque City

 Primary: Heaven’s Door Christian Academy 2003 – 2009

Brgy. Upper Bicutan, Taguig City

QUALIFICATION

 Highly skilled and competent in doing clerical works

 Oriented and familiar in doing customer service

 Willing to render overtime

 Willing to learn

 Willing to undergo training

SKILLS

 Passenger/customer service oriented

 Effective in polite and professional approach

 Able to perform complex and varied task

 Oriented in Microsoft Office application such as:

• Microsoft Office Word / Power point / Excel

• Google Docs / Slides / Sheets

 Capable of editing files and presentation using different Microsoft Windows and Google applications.

 General administrative and clerical support oriented

TRAINING EXPERIENCE

Company: CEBU PACIFIC AIR

Agency: Topserve Manpower Solutions Inc.

Location: NAIA Terminal 3

Position: Customer Service/ Ticketing Service

Month/Year: January – March 2017

Duties & Responsibilities:

• Dealing with passengers inquiries

• Taking flight reservations

• Issuing tickets

• Providing flight information

• Conducting security screening of passengers.

• Give special assistance for PWD’s, unaccompanied minor and expectant mother.

Company: ARFEL TRAVEL AND TOURS / S8 Exhibition Inc.

Location: 28-I Galvez Bldg. Severina Ave.,

Position: Trainee

Month/Year: April – June 2015

Duties & Responsibilities:

• Maintaining files updated and keep records.

• Receiving calls and sorting incoming mails

• Utilize office appliances such as computers, printers etc.

• Maintaining cleanliness and well-arranged office area.

WORKEXPERIENCE

Company: NetLingo

Location: Jaka Building, Paseo Avenue Makati City

Position: Customer Service Agent

Month/Year: June2018 – November 2018

Duties & Responsibilities:

• Take and relay messages / emails

• Manage company tickets

• And other administrative and clerical works

Company: GOOGLE

Agency: Team Global Facility Solution

Location: Net Lima Bldg. 5th Avenue cor. 26th St. Bonifacio Global City

Position: Front Office Executive / Facilities Assistant

Month/Year: August2017 –February 2018

Duties & Responsibilities:

• Answer telephone, screen and direct calls.

• Take and relay messages / emails.

• Manage company guts tickets

• Greet persons entering organization

• Direct persons to correct destination

• Deal with queries from the public and customer’s responsibly

• Prepare letters and documents.

• Receive sort mails and deliveries from vendors

• Schedule appointments

• Manage room reservation

• Maintain appointment diary either manually or electronically

• Organize meetings

• Monitoring the area

• Maintain orderly of the facility

CHARACTER REFERENCES

 Mrs. Elizabeth Basbas

Google

Facilities Coordinator

09568557500

 Ms. Angel Orquija

Net lingo

Team Leader

09455882179

I hereby certify that the facts contained in this resume are true and complete to the best o

Ma. Lourdes Maranan Aquino

Address: Block – 62 Lot – 14 Zone – 5 Upper Bicutan,Taguig City

Contact No.: 09218712283/ 09752864610

Email: [email protected]

OBJECTIVES

 I am looking for a suitable job where I could enhance my knowledge and developed my personality as a career person while utilizing my skills.

PERSONAL INFORMATION

Age: 22 years old

Date of birth: February 11, 1997

Gender: Female

Civil Status: Single

Height: 5’5″

Weight: 57 kg

Nationality: Filipino

Religion: Roman Catholic

Languages/Dialects: Tagalog, English

Father’s Name: Joven M. Aquino Occupation: Company Driver

Mother’s Name: Sixta M. Aquino Occupation: Housewife

EDUCATIONAL BACKGROUND

 Tertiary: ArellanoUniversity 2013 – 2017

Bachelor of Science in Tourism Management

Buendia, Taft Avenue Pasay

 Secondary: Dr. Arcadio Santos National High School 2009 – 2013

San Martin De Porres, Paranaque City

 Primary: Heaven’s Door Christian Academy 2003 – 2009

Brgy. Upper Bicutan, Taguig City

QUALIFICATION

 Highly skilled and competent in doing clerical works

 Oriented and familiar in doing customer service

 Willing to render overtime

 Willing to learn

 Willing to undergo training

SKILLS

 Passenger/customer service oriented

 Effective in polite and professional approach

 Able to perform complex and varied task

 Oriented in Microsoft Office application such as:

• Microsoft Office Word / Power point / Excel

• Google Docs / Slides / Sheets

 Capable of editing files and presentation using different Microsoft Windows and Google applications.

 General administrative and clerical support oriented

TRAINING EXPERIENCE

Company: CEBU PACIFIC AIR

Agency: Topserve Manpower Solutions Inc.

Location: NAIA Terminal 3

Position: Customer Service/ Ticketing Service

Month/Year: January – March 2017

Duties & Responsibilities:

• Dealing with passengers inquiries

• Taking flight reservations

• Issuing tickets

• Providing flight information

• Conducting security screening of passengers.

• Give special assistance for PWD’s, unaccompanied minor and expectant mother.

Company: ARFEL TRAVEL AND TOURS / S8 Exhibition Inc.

Location: 28-I Galvez Bldg. Severina Ave.,

Position: Trainee

Month/Year: April – June 2015

Duties & Responsibilities:

• Maintaining files updated and keep records.

• Receiving calls and sorting incoming mails

• Utilize office appliances such as computers, printers etc.

• Maintaining cleanliness and well-arranged office area.

WORKEXPERIENCE

Company: NetLingo

Location: Jaka Building, Paseo Avenue Makati City

Position: Customer Service Agent

Month/Year: June2018 – November 2018

Duties & Responsibilities:

• Take and relay messages / emails

• Manage company tickets

• And other administrative and clerical works

Company: GOOGLE

Agency: Team Global Facility Solution

Location: Net Lima Bldg. 5th Avenue cor. 26th St. Bonifacio Global City

Position: Front Office Executive / Facilities Assistant

Month/Year: August2017 –February 2018

Duties & Responsibilities:

• Answer telephone, screen and direct calls.

• Take and relay messages / emails.

• Manage company guts tickets

• Greet persons entering organization

• Direct persons to correct destination

• Deal with queries from the public and customer’s responsibly

• Prepare letters and documents.

• Receive sort mails and deliveries from vendors

• Schedule appointments

• Manage room reservation

• Maintain appointment diary either manually or electronically

• Organize meetings

• Monitoring the area

• Maintain orderly of the facility

CHARACTER REFERENCES

 Mrs. Elizabeth Basbas

Google

Facilities Coordinator

09568557500

 Ms. Angel Orquija

Net lingo

Team Leader

09455882179

I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.

MA. LOURDES M. AQUINO

f my knowledge.

MA. LOURDES M. AQUINO