Arianna Duallo

Arianna Duallo Hotelier

Philippines

Good Day!

I’m writing to express a great interest in obtaining a Front Desk Agent position.

Having a range of qualifications both in the hospitality and tourism industry, my interest always moved towards the Hotel Industry in where every day is a new challenge thrown at you. To share experiments and build strong relationships effectively within the company, to build up and exceed expectations by offering support and services to the clients of different nationalities and cultures motivated me to apply for this job. And along with that I’m equipped with being adaptable, resilient, and enthusiastic customer service and hospitality skills, I am also confident in my ability to integrate effectively with your team, at the same time embracing the fact that there’s still a lot to learn in the industry.

As a passionate candidate, I hope you’ll give me the opportunity to be interviewed by your respective company. Please find attached copy of my CV. Thank you for your time and consideration. Have a great day!

Best Regards,

Arianna Duallo

Education

2010-2014 BS in International Travel and Tourism Management at Lyceum of the Philippines University

Experience

November 7, 2018- Present Front Office Associate at The Auhana Boracay: • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
March 2018-October 2018 Corporate Sales Executive at The Oriental Hotels and Resorts: • To build business through recognizing prospects and selling to them and to maintain relationships with the
existing as well as new clients.
• Is expected to be in the field 99% of the time to improve or secure the most competitive business deals.
• Must be able to maximize or develop potential business opportunities.
October 6, 2016 - September 15, 2017 Marketing and Development Associate at Wander Often travel and Tours: • Development of new approaches to better reach target audiences through direct marketing efforts.
• Is expected to be in the field 99% of the time to improve or secure the most competitive business deals.
June 2016-September 2016 Account Manager at Asiatravel.com: • Monitors all the activities of all the hotels and resorts that fall within key Metropolitan areas of Manila and
provinces based on territorial assignments.
• Is expected to be in the field 99% of the time to improve or secure the most competitive business deals.
• Is in charge of negotiating for the most competitive rates and deals that can be offered to guests.
October 2014-October 2015 Front Desk Agent at Circa 39 Hotel: Responsible in registering guests and assigning rooms. Accommodates special requests whenever possible. Also processing guest check-outs and answering telephone inquiry calls
• Assists in preregistration and blocking of rooms for reservations. And coordinates room status updates with the
housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.