Ma. Roan Loisa Cruz Guest Service Supervisor
Makati, Philippines
To Whom It May Concern:
Good day! My name is Roan and I have been in the hospitality industry for nearly 10 years now. I enjoy traveling and meeting new people so working in this industry has always been a great pleasure. I have gotten the chance to visit Australia for quite some time already and I completely fell in love because of how diverse and multicultural every cities are.
I sincerely hope that you can consider my application and I know I do not have the proper work visa yet at the moment but I can assure you that I will be willing to process and cooperate with you for me to be able to obtain one.
Sincerely,
Roan Cruz
Education
- May 2006- July 2010 BS- Hotel, Restaurant and Institution Management at De La Salle- College of St. Benilde
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– Major in Hospitality Management
– Dean’s Lister
Experience
- April 2014-July 2019 Guest Service Supervisor at Ascott Limited
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– Creates weekly roster of all Guest Service staff (15 employees)
– Handles guest complaints
– Replies to all email
– Conducts training - March 2011- April 2014 Guest Service Officer/Ascott Host at Ascott Limited
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– Performs check in and check out
– Takes phone calls
– Cashiering
– Creates monthly events for long staying guests
– Does “City Tour” - July 2010- March 2011 Guest Service Agent at Ascott Limiter
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– Runs night audit reports
– Handles all incoming calls
-Relays all guest requests
– Sends guest message
– Monitors the hotel’s call account system