Jezza Claire T. Dimaala
Talon Tuy, Batangas
[email protected]
09198663093

OBJECTIVE

I currently work as a Senior Front Officer at Crosswinds Resort Suites but am looking to move into a new venture where my knowledge, abilities, and skills will be used and further enhance for a much better service and learning.

PERSONAL STATEMENT
I’ve been a customer service professional with more than 3 years of experience in the hospitality industry. I bring a solid understanding of best practices in guest relations combined with exceptional problem-solving abilities.

WORK HISTORY
Crosswinds Resort Suites
Tagaytay City
2018-present
Team Leader / Senior Front Officer
 Leadership abilities in managing front desk personnel.
 Performs administrative duties such as training new employees and on the job trainees.
 Creating schedules and delegating tasks.
 Managing maintenance issues.
 Keep daily operations smoothly by supervising the personnel to make sure they are performing their duties correctly.

Crosswinds Resort Suites
Tagaytay City
2016-2018
Front Office Associate
 Greets guest/s. Get a valid id, gets breakfast order for the next day or issue a coupon for buffet; charged if the unpaid bill, explains the map particularly the amenities to visit inside Crosswinds and issuing key cards.
 Registering/booking guests in and out of their rooms, while accommodating any special requests.
 Maintain records of their queries /feedback.
 Communicating with hotel staff on the status of guest rooms.
 Upselling guest rooms and promoting hotel services.
 Handling cash payments and making shift reports.
 Maintain a clean and neat front desk area.

Wing Gate Manor
Tagaytay City
2016
Housekeeping Attendant
 Ensure room cleanliness
 Prepares the room for guest arrival
 Décor and design room for those guest celebrating important occasions.

Juan Carlo, The Caterer Inc
Batangas City 2014 – 2016
Part-time Pastry Chef
 Prepare ingredients base on the recipe
 Bake pastry and dessert
 Serve and Garnish.

QUALIFICATIONS
Batangas State University
Nasugbu, Batangas
2012-2016
Bachelor of Science in Hotel and Restaurant Management

TECHNICAL SKILLS
 Food and Beverage NC II passer.
 Housekeeping NC II passer

PERSONAL SKILLS
 Communication – in my role as a front office associate I possess excellent problem-solving skills in dealing with guest concerns.
 Team management – I had shown a strong interpersonal skill in dealing with both guest and other hotel staff.
 Self-management – as a Senior officer I was trusted to perform the standard task which helps the company achieve its goal to delight the each in every guest that will stay in our hotel.

COMMUNITY AND VOLUNTEER EXPERIENCE
Doraemon’s Adventure
August 2019
Fundraising volunteer
 Assist in raising fund for the kids and giving the supplies for them.

ACHIEVEMENTS
 Company’s Event Organizer of the year

INTERESTS
I am a very active person and make dance choreography. During my spare time I also a Zumba instructor

REFEREES
Adam Miranda
Front Office Manager
Crosswinds Resort Suites
+63 9292711307
[email protected]