Training & Career development attended:

Ø   Complaints handling & related matters
Ø   Fraud Management
Ø   Business Essentials
Ø   Emergency evacuation
Ø   Discrimination and bullying for our people
Ø   Fraud detection and prevention
Ø   Health, Safety and wellbeing in the office
Ø   Deal with negativity online

Ø   Effective Management Class
Ø   Basic Shift Management Class

Ø  Intensive English Communication training
Ø  Customer Service 360
Ø  Business Correspondence
Ø  Sales & Telemarketing

Professional Experience:
Telstra Consultant – Telstra International Philippines Inc.
Cebu City, Philippines
Nov. 2015 up to date

Telstra Consultant – Teleperformance
Cebu City, Philippines
Nov. 2014 – Nov. 2015

Financial Consultant – Pru Life U.K.
Cebu City, Philippines
Mar. 2014

Payroll Specialist/Customer service rep II – Convergys
Cebu City, Philippines
Sept. 2013 – Mar. 2014

Human Resource Coordinator – Riyadh International Catering Corporation
Riyadh, Kingdom of Saudi Arabia
Apr. 2011 – May 2013

Technical Support Personnel – RAG Print shop
Cebu City, Philippines
Nov. 2009 up to date (family ran business)

Customer Service/Technical Support rep – Qualfon
Cebu City, Philippines
July 2010 – Feb. 2011

Team Leader – Direct Response Marketing & Training Solutions
Cebu City, Philippines
July 2009 – June 2010