Arieschelle A. Santos

3 Adia Street Bagumbayan Taguig City

[email protected]

09279218623

Objectives: I am seeking a position with a well-established company focusing on operational management and process improvement where can I maximize my program development and management skills.

Personal Summary: An efficient, personable and dependable manager who is well presented and of smart appearance. Has a superb business sense and an in depth knowledge of quality food and services. As a professional, I am totally committed to the service of guest and providing excellent levels of communication, direction ad delegations to the people who work with me.

Areas of Expertise: Effective planning, Handling Customer Complaints, Cost Control, Minimize Waste, Inventory, Time Management and Staff Management, Filing of Documents.

Career History:

Restaurant Manager – April 22,2019 to September 9,2019

Master Tang Bao Corporation

Uptown Parade, Bonifacio Global City

Maintaining the restaurant’s revenue, profitability and service quality goals. Combining strategic planning and day-to-day management activities.

Talent Acquisition Specialist –September 2017 to April 15, 2019

TH Coffee Services Philippines Corporation

Paranaque City

Make sure that RRF (Recruitment Requisition Form) and other documents required in recruitment is properly documented (includes completion of background checking before on-boarding; regret letters; uniforms; IDs), Consolidate Weekly, Semi Monthly and Monthly Recruitment Report, Completion of pre-employment requirements/201 Filing, Agency/Manpower partnership is in place (includes filing of contracts/monitoring of people under agency/particularly security guards),Provides pay slip  and certificate of employment, Assist in Employee Engagement activities.

Assistant Restaurant Manager – February 2017 to September 2017

It’s Time for Tims Coffee Incorporated

Tim Hortons Philippines, BGC Taguig City

Assist in managing all aspect in the restaurant’s operation to ensures the standard around people, product, cleanliness, and an exceptional guest experience are fulfilled. Assist in sustaining, directing, and increasing sales growth and profit level.

Area Manager- August 2015- February 2017

Hokkaido Ramen Santouka

North Area Branches (Greenhills, Trinoma,Eastwood)

Drive excellence in a day to day operation of three restaurants. Train, motivate, coach, mentor and support Restaurant and Assistant Restaurant Manager. Evaluate procedures and implement operational improvements. Aggressively develop and maintain staffing levels. Monitoring and consolidating weekly sales report.

Achieved Annual Marketing Sales Award 2015 (Trinoma Branch)
Floor Manager – November 2014 to July 2015

Hokkaido Ramen Santouka

Mall of Asia Branch

Employ an efficient, high energy and professional approach to store operation management to:

Promote guest satisfaction for steady repeat business
Coach staff to maximize levels of performance.

Achieved Annual Marketing Sales Award 2014
Highest Score on balance score card management evaluation
Highest KRA’S achiever.
Assistant Restaurant Manager- August 2014- November 2014

Hokkaido Ramen Santouka

Mall of Asia Branch

Monitoring food quality and staffing requirements to ensure a positive dining experience for every guest.

OJT/Cashier/Server- June 2013 to July 2014

Hokkaido Ramen Santouka

Glorrieta 4, Greenhills, Mall of Asia Branch

Assist Customers need and provide satisfaction.

Toll Teller- November 2009 to April 2010

Skyway Operation and Management Corporation

Dona Soleda Avenue Don Bosco Paranaque City

Assist and collect motorist toll pay.

Counter Checker- May 2009-July 2009

The Landmark

Ayala, Makati City

Check and arranged cashier’s daily transactions.

Customer Service Representative- March 2009- May 2009

Leisure and Allied Industries Philippines Incorporated

Jose Cruz St. Ugong Pasig City

Assist customers need.

Cashier- October 2008- March 2009

SM, Ace Hardware

Market Market, Taguig City

Transact all customer sales transaction, daily cutoff and tallying of sales, inventory.

Cashier- May 2008- October 2008

Jollibee Food Corporation

M.L Quezon St. Lower Bicutan Taguig City

Assist, transact orders, get payment and serve customers

Trainings/Seminar/Certification:

SERV safe Certified – year 2017

Basic Training (August 15- 28, 2018)
Magsaysay Training Center

6F Times Plaza Building, United Nations Avenue cor Taft Avenue, Ermita Manila.

Educational Attainment:

Taguig City University

M.L Quezon Street, Upper Bicutan Taguig City

BS Hotel and Restaurant Management

2010-2014 Graduate

Lyceum of the Philippines University

Intramuros, Manila

BS Nursing

2005-2008 Undergraduate

Character References:

Aileen Zalameda

HR Consultant

0922-806-1741

Yolanda Torres

Employee Engagement Manager

TH Coffee Services Philippines Corporation

09176810248

Geraldine Al Saiyed

HR Officer

Hokkaido Ramen Phils. Inc.

351-76-91