https://drive.google.com/open?id=15pw0ahQrPVsZ-leGkIa5fG7cz1WPiOl3

Joseph A. Codilla

Blk 19 Lot 70 KS15 Lancaster New City, General Trias, Cavite

09399823140

[email protected]

WORK EXPERIENCE:

April 10, 2018 – August 30, 2019     GOSS Client Support Specialist

IBM Business Services

8F Hanston Square

San Miguel Ave, Ortigas, Pasig

Job Description:

·         Receive and review requests from customer and sales team and determine how the request will be processed.

·         Coordinate requests that requires special handling by a different team. Provide customer with tracking order number and provide status of the order on a timely manner either through email or phone call.

·         Process orders that are within our scope of support. Track the status and provide timely update of the order.

Jan 2017 – Mar 2018            Quality Assurance Representative

West/Alorica

Robinson’s Cybergate Center Tower 1,

EDSA cor Pioneer Street, Mandaluyong, 1550 Metro Manila

Job Description:

·         Provides weekly evaluations per agent on how they handled the call and if they are following the metrics set by the client.

·         Provides coaching feedbacks on how agents can improve the quality of their customer service skills; and alerts for violating any professionalism and security standards set by the company and the client.

·         Update daily and weekly reports for evaluations.

Jan 2014 – Jan 2017              Voice and Data Services Manager

West/Alorica

Robinson’s Cybergate Center Tower 1,

EDSA cor Pioneer Street, Mandaluyong, 1550 Metro Manila

Job Description:

·         Handled New Service, Change and Disconnect orders for major business and companies in the US.

·         Tracks progress of orders and updates customers from time to time either by email or phone call of the status.

EDUCATIONAL BACKGROUND:

Tertiary:         2nd yr. BSED (Bachelor of Science in Secondary Education) (2005)

Colegio dela Purisima Concepcion

Roxas City

Vocational:     2-yr Computer Technician Course (2001-2003)

NC2 and NC3 Electrician (2019)

Secondary:     Capiz National High School (2000-2001)

Roxas City

Elementary:   Sampiruhan Elementary School (1991- 1997)

Calamba City

SKILLS:

·         Touch-typist with 50-60WPM and 95% accuracy

·         Basic Networking (LAN, WAN, Internet)

·         Hardware and Software troubleshooting and installation

·         MS Office – Above average skills on Words and Excel use

JOSEPH A. CODILLA

Applicant