PROFILE

To perform my knowledge in the commercial and customer service, focusing on the vision and mission of the company.

I have a complete understanding of the challenges facing a customer service representative. I enjoy learning what motivates other, I like trained every day. With willingness to work, creating a good working environment, abides by the rules easily. I’m always ready to learn and achieve my goals at the personal and professional.

PROFESSIONAL EXPERIENCE

Southern Institute of Maritime Studies

1424 Grand Place Bldg. Marcelo H. Del Pilar

Corner Sta. Monica St. Ermita Manila

January 29, 2018 – June 7, 2019

Processing Officer / Registrar Personnel

• ·         Proactively planning and organizing an assessment for students, taking Tesda courses.
• Organizes documents; prepares and enters data into official system of Tesda.
  ·         Ensuring that all documents are completed according to schedule.
• ·         Directly coordinating and processing documents to Tesda Office.
• ·         Attending meeting.
• ·         Organizing Assessment room scheduling, equipment and cleaning.
• ·         Preparing reports of Training, Assessment and expenses concerning to Tesda courses.
• ·         Must be aware of all policies and product which was offered by the company.
• ·         Handling Customer’s other concern.
• ·         Daily monitoring of Attendance
• ·         Composes correspondence in response to inquiries through email and phone calls.
• ·         Coordinating with other Manning Agency for the training schedules.
• ·         Collect payment for Training and Assessment fee.

Executive Assistant of Vice President

• ·         Report directly to Vice-President.
• ·         Organizes meetings, including contacting participants, preparing documentation. Following the meetings, drafts minutes and circulates to participants.
• ·         Responsible in orienting and discussing job description for newly hire employee.
• ·         Submits the performance reports to the VP for periodical reviews.
• ·         Handles confidential and sensitive material related to staffing such as documents related to staffing controls and hiring on behalf of the Vice-President. Also, assists in the orientation and departure process of employees working in the Office of the VP, and of employees reporting to the VP.

Human Resources Officer – Assistant

• ·         Maintaining files and confidential information, organizing documents as needed.
• ·         Scheduling job interviews and assisting in interview process.
• ·         Keeping employee files
• ·         Responsible in orienting and discussing job description for newly hire employee.
• ·         Supervise and ensure that the staff in the department are working according to the schedule.
• ·         Provide counseling on policies and procedures.

Receptionist

• ·         Handling students and manning agency concerns.
• ·         Welcome and register incoming visitors, and students.

Discovery Suites

25 ADB Avenue Ortigas Center, Pasig City

Front Office

February 9, 2015 – December 15, 2017

Front Desk Associate / Guest Services Associate

• ·         Analyzing the   guest   arrival   reports   in   advance,  working closely with other departments ensuring all special request   are being dealt   before guest   arrival,  keeping  track  of all VIP’s and reviewing clients preferences and organizing the personal welcome letters and special amenities accordingly, maintaining accuracy of guest profiles.
• ·         Dealing with every difficult situation in a calm and professional manner, ensuring every guest receives the highest customer service at all times.
• ·         Must be aware of all hotels facilities, promotions for guest enquiries.
• ·         Making sure Front Office is running smoothly, attending daily meetings and endorsement.
• ·         Having a good relationship with the team, keeping them highly motivated, producing ways to smoothens the operations.
• ·      Register guests, providing them with room keys and pertinent information about the available amenities, such as spa facilities and office centers.
• ·      Handles and collect payment in all transactions. Remitting the money together with the proper documentation in the Deposit Box of Accounting.

Rooms Controller

A complete knowledge of every room offered at a facility. To implement the appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. We also ensure that frequent guests are given special treatment in accordance with the organization’s policies.

Telephone Operator

• ·         Handling complaints, requests of guest and enquiring guest satisfactions.
• ·         Answer and respond to customers on reservation inquiries. Receive reservation orders through phone or email.
• ·         Answers all incoming calls.
• ·         Receives guest messages and deliver the same to the guest.
• ·         Logs all wake-up call requests and performs wake-up call services.
• ·         Knows what action to take an emergency call required.

DFT Travel & Tours

77 West ave., Quezon City

Reservation & Ticketing Officer

November 15, 2014-January 20, 2015

•          • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
•          • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour’s costs.
•          • Book transportation and hotel reservations, using computer terminal or telephone.
•          • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
•          • Collect payment for transportation and accommodations from customer.

DFT Organizer & Promotions

77 West ave., Quezon City

Event Coordinator

• ·         Coordinating events, including planning menus, booking musicians, putting up decorations, ordering flowers, hiring bartenders, and ensuring the event runs smoothly.
• ·         Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
• ·         Keep inventory of backdrops, projectors, computers, and other display materials.

2GO TRAVEL: St. Michael the Archangel

May 2014 (On-Board)

·         Deal directly with passengers

·         Activity and Entertainment in charge onboard.

·         Dealing with every difficult situation in a calm and professional manner, ensuring every guest receives the highest customer service at all times.

·         Knows what action to take an emergency call required.

EDUCATIONAL BACKGROUND

Bachelor of Science in Travel Management

Our Lady of Fatima University

Lagro, Quezon City

2011 – 2015 (Dean’s Lister)

Child Jesus College

Bagong Silang Caloocan City

Secondary: 2007 – 2011

Child Jesus College

Bagong Silang Caloocan City

2001 – 2007

PERSONAL INFORMATION

Age                  :           24

Gender            :           Female

Height             :           5 feet and 2 inches

Civil Status      :           Single