Position Applied for: Human Resources
ARMIE SERRANO ATIENZA
2114 Del Rosario Compound, M. Suarez Avenue, Palatiw, Pasig City 1600 PHILIPPINES
e-Mail: [email protected]/[email protected]
Phone: 09985506114 and 09293461227
PROFESSIONAL EXPERIENCE:
HR Consultant – Job Analysis, Job Description Writing, Interviewing, Report-writing and Organization Review
HR Consultant – Marketing/Sales and Administrator of Harrison Assessments Talent Solutions (HATS), Program/Training Officer –supports in the planning and implementation of trainings/team buildings/seminars, assists Trainer during training sessions, documents and writes reports of trainings conducted, gives recommendation for improvement and follow through trainings
HR Compensation and Benefits Supervisor – Company and Government-mandated, Salary Administration, Merit/ Annual Increases, Government Wages and Bonuses and Benefits Administration
HR Services Lead – HR Site Services, Compensation and Benefits, Recruitment, Employee Relations, Employee Discipline, Industrial Relations, On-boarding orientation/induction program, Clinic Services and Payroll Supervision
HR Supervisor – Recruitment of key roles positions, Supervisors, Agents, Office positions and Employee Relations
HR Specialist – Compensation Planning (BPO) and Recruitment
HR Assistant/Staff – HR Admin
APPLIED SKILLS:
Strategic Policy Development – Policy Review/Analysis, Policy Writing, HR Policy Formulation
Job Description Development – Job Analysis, Interviewing, Validation Interview, Job Evaluation, Job Description Writing, Organization Review
Corporate Recruitment – Recruitment , Advertising, Employee Referral Program, Job Fairs, Screening, Interview, Test Administration, Interpretation, Job Offer, Job Placement
Employee Orientation – On-boarding
Employee Relations – Employee Wellness, Employee Engagement, Employee Rewards Programs, Employee Recognition, Focus Group Discussion, Employee Grievance
Compensation and Benefits Administration and Supervision
Corporate memos/announcements/Organizational messages and administration, Formulation of HR Solutions and Strategic Approach, HR Corporate Interface with Operations
Employee Database Management
Design and creation of Employee Handbook
Review and enhancement of New Hire Orientation material (print and PowerPoint presentation)
Conduct Exit Interviews
Communication/interpersonal skills
Customer Service
Computer-literacy – Windows application, presentation
Oracle HRMS/HRIS experience
EMPLOYMENT HISTORY:
Assessment Analytics, Inc. (AAI) – 2016-present (project-based) InnerView Consultancy Services Intl Inc.2013-2016
Ingram Micro Philippines – 2012-2013
Arvato Corporation – 2011 – 2012
Interactive Technology Solutions, Inc. (now, i-Tech Global Business Solutions) – 2008 – 2011
Accenture, Inc. (2008)
Jollibee Worldwide Services – 2002 (carried over tenure from Chowking Food Corporation, under Jollibee Group of Companies – Chowking Food Corporation (now, Fresh N’ Famous) – 2002 (under Jollibee Group of Companies)
Pfizer, Inc. – 2002
SMART Communications, Inc. – 2001
Avon Products Manufacturing Inc. – 2001
Jollibee Foods Corporation – 1994 – 2000
Victoria Court Group of Companies – 1993 -1994
EDUCATION:
Master in Human Resource Management (University of Santo Tomas, 2004- 2009; graduated with high marks)
Bachelor in Industrial Psychology (Polytechnic University of the Philippines, 1989-1993; graduated Magna Cum Laude)
Secondary Education (Rizal High School, 1985-1989; graduated from pilot section)
Primary Education (Pinagbuhatan Elementary School, 1979-1985; graduated Salutatorian)
CERTIFICATION/ELIGIBILITY:
A Certified Targeted Selection Interviewer (DDI)
Honor Graduate Certificate of Eligibility PD 907 – May 4, 1993 (an exemption entry to Government Institutions/Offices as Honor Graduate. Certificate of Eligibility No 10131082)
HATS TRAITS HIGHLIGHTS :
Takes Initiative.Analytical.Organized.Authoritative
Helpful.Precise.Effective Enforcing.Warmth/empathy.Writing/language.Cause motivated.Finance/business.Systematic
PERSONAL INTERESTS:
I find enjoyment dealing and interacting with people. Customer service satisfaction is on top of my goal. I like going out and explore places; appreciate nature and landscapes. I like to travel and I have traveled some parts of the country. Conducted talks and presentations. Open to technology, innovations, process-oriented and resourceful.
SEMINARS/TRAININGS:
n Philippine HR Congress and Asia HR Summit August 22-23, 2019 SMX Convention Center, MOA, Pasay City
n MS Excel for HR Professionals, November 27, 2014 Astoria Plaza, Ortigas, Pasig City
n Effective Job Evaluation and Job Analysis and Writing Job Descriptions, October 10, 2014, AIM Conference Center, Makati City
n Program Officer, Effective Business Presentation for National Grid Corporation of the Philippines (NGCP), October 28-30, 2014, Dolcelatte Café, Quezon City
n Program Officer, Effective Business Presentation for National Grid Corporation of the Philippines (NGCP), November 11-13, 2014, Dolcelatte Café, Quezon City
n Program Officer, Effective Business Presentation for National Grid Corporation of the Philippines (NGCP), August 5-7, 2014, Richmonde Hotel, Ortigas, Pasig City
n Program Officer/Co-Facilitator, Work Attitudes and Values Enhancement Program (WAVE) for National Grid Corporation of the Philippines (NGCP), May-Aug 2014, Manila, South Luzon, North Luzon and Visayas
n Mastering Telesales: The Keys To Becoming A Better Telemarketer, January 22, 2014, AIM Conference Center, Makati City
n Training Assistant/Co-facilitator on Interviewing and Effective Business Presentation Workshop, October 17-18, 2013, Makati City
n Training Assistant/Co-facilitator on PIPE – Personal and Interpersonal Effectiveness July 24-25, 2013, Batangas
n Harrison Assessment Talent Solutions (HATS) March 14-15, 2013 Ortigas, Pasig City (Accreditation Program)
n Competency-Based Salary Structure Design November 8, 2012 Greenhills, San Juan
n Best Legal Practices in Employee Compensation & Benefits Planning Sept 27-28, 2012 Edsa Shangri-la, Mandaluyong City
n Employee Lifecycle Management Sept 2 -3, 2011 Libis, QC
n Process Mapping Workshop June 14, 2011 Libis, QC.
n JobStreet.com SiVA Training Course May 4, 2011, Libis, QC
n Values Workshop December 15, 2010 Libis, QC
n Behavioral Event Interview Techniques November 17, 2010 Ortigas, Pasig
n Employee Discipline Cascade July 28, 2009 Libis, QC.
n Supervisory Development Program Orientation June 2, 2009 Libis, QC
n Achieving Customer Service Excellence May 5-6, 2009 Libis, QC
n Competency Based Screening Workshop March 31, 2009 Libis, QC
n Leading Change (DDI), Nov 8-9, 2007 Karina Bldg Shaw Blvd, Pasig City
n Unleash The Highest Potential Of Your Team, Oct 23, Nov 14, Nov 20, 2007 JB Plaza
n Facilitating Group Processes Sept 17-18, 2007 Karina Bldg, Shaw Blvd, Pasig City
n SSS In-depth Information Seminar August 22-25, 2005 East Avenue, Diliman, Quezon City
n JFC CAMP HR – October 21-22,2004 Organization review and Action Planning Canyon Woods Residential Resort, Batangas
n JFC HR Summit-Learning from the Masters 10/18/2004 32/F JB Plaza, Ortigas, Pasig City
n 11I ORACLE HRMS Implement Human Resources Mr. Jojo Subido (Instructor) June 7-10, Pacific Star Bldg., Makati City
n Employer-Employee Relations Seminar Mr. Angelito C. Santiago, Chowking HRD/Admin Manager April 22-23, 2003
n Performance Management System HR Foodlink Mr. Alex Salazar-Director Zuellig Pharma, September 18, 2002
n Partner Employer’s Forum Philippine Health Insurance Corporation (PhilHealth) September 10, 2002
n Stress Balance “A Message of Challenge and Hope” August 2002 Pfizer Inc. Mr. Anthony Pangilinan – Speaker (Businessworks, Inc.)
n HR on the Shopfloor Workshop March 13-14,2001 APMI, Calamba, Laguna
n Information Technology Power 2000 (Intro to Computers Windows ’98, Basic MS Word 2000 & Basic MS Excel 2000) June 17-September 02, 2000
n Effective Correspondence May 10-11, 2000 JB Centre
n Basic Interaction Skills April 11, 2000 JB Centre
n Business of Living – A Pursuit of Growth, Excellence & Success April 30, 1998 DAP
n Mandatory Compensation & Benefits October 30, 1997 Shangri-la Hotel Makati
n Work Management Orientation 1997 JB Centre
n JB Way Workshop & Orientation August 29, 1997 JB Centre
n HR Management Overview April 21-24, 1997 Shangri-la Hotel Makati
n Value Formation September 06-07, 1996 Phil. Cotton Bldg.
n The Seven Habits of Highly Effective People (7H) June 8-9/13-14, 1996 JB Centre
n Targeted Selection May 10-11, 1996 JB Centre
n Effective Business Communication May 2-3, 1996 Phil. Cotton Bldg.
n MS Excel – Informatics March 22-29, 1995
n MS Word – Informatics March 20-21, 1995
n Windows Basic – Informatics March 05-17, 1995
n Total Recruitment System: Finding the Right Fit November 23-25, 1994 Shangri-la Hotel
JOB SUMMARY AND DETAILS:
On Consultant for Assessment Analytics, Inc.:
Worked on the Job Evaluation and Organization Review Project with MG Exeo, Inc. (Client) which includes Quality Assurance of Job Description, Interviewing, Job Description Writing and Validation Interview. Further, worked on Philippine Airlines (PAL) Project for Pilot Trainees which includes Interviewing and Report-writing. Ongoing project engagement with PLDT/SMART for Job Analysis Interview and Comptency-based Job Description writing.
On Consultant for HATS Administration, Marketing and Sales:
Devote working time and attention to the designated business line and affairs of the Company and to faithfully and efficiently perform all reasonable responsibilities and duties commensurate to skills and abilities, in a competent and professional manner. Fulfill such several management duties and responsibilities as consistent with the position. Manages the business line and ensuring office operations in the distribution of human resource and organization development software (currently Harrison InnerView, Harrison Assessments, and HA Talent Solutions or HATS) and provision of services related to the sale of the product. Faithfully and diligently perform those duties and exercises such powers consistent with them which are necessary in connection with the provision of the Services and those that have been mutually agreed upon with the Company. Establishes successful working relationships with ICSI team, business partners, and external parties; and best endeavors to promote the interests of the Company. Actively participate and a valuable member of the Management Team during Business Planning.
Harrison Assessment Talent Solutions – HATS (an online suitability assessment tool):
Meets with HR representatives of prospect clients to introduce the tool
Helps companies and managers throughout the entire HR process optimize their human capital by leveraging their deep understanding of Human Resources and Psychology, and help them become more productive and efficient, leading to increased profitability
Discusses how the system can help the company achieve business success by knowing its requirements in the areas of Talent Acquisition/Staffing, Talent Readiness/Succession Planning and Employee Engagement in a more innovative approach
Conducts learning sessions to newly acquired clients and refresher course to existing
Reviews and custom-fit client requirements
Helps the organization strengthen its market reach through continuous networking and visibility, scouting for new prospects and reviving the old and inactive clients
Works for the company’s marketing, sales and helpdesk on the tool
Conducts periodic review of company’s sales through forecast
Works with the General Manager and the whole team for the company’s marketing plan and strategies
Maintains good client relation through helpdesk services of the system
Regular monitoring of HATS unit transactions – use of the system and purchase history
Sustains establish client relationship through regular touch base by monthly sending of seasonal greetings during birthdays, holidays and other occasions
Updates clients on important announcements through HATS Alerts from Main Headquarters Office
Keeps management informed of sales and forecast both for HATS and Training services
Training/Workshops:
Co-facilitates with the lead facilitator and act as Program Officer/Documentor
Writes and submits to client a Terminal Report of the Workshop/Teambuilding facilitated with recommendation for improvement and follow through
On Supervisor – Compensation and Benefits:
Makes recommendations to management on current and benefits practices to ensure that the company remains at par with labor and industry standards; provides guidance to payroll and benefits associates and other HR units for compensation and benefits related transactions. Assists in devising, implementing and supporting the company’s compensation and benefits strategies and programs so as to ensure that competitive and market-led compensation and benefits program are in place to attract and retain talent. Works in collaboration with the HR Services Manager in overseeing and supporting all payroll process enhancements, projects, report management and vendor management. Ensures that all payroll information is kept according to Ingram Micro requirements and standards according to local laws. Ensures that bi-weekly payroll is processed timely and accurately including calculation of each associates’ respective pay, computing deductions such as withholding tax, insurance premiums and government benefit contributions and generations and filing of corresponding reports in coordination with the third party payroll vendor. Provides administrative support and acts on behalf of the HR Services Manager to provide coverage to the company’s 24×7 operations.
Detailed duties and Responsibilities on Development of the Payroll and Benefits Team:
Leads development of individual/team goals and performance metrics of the Payroll and Benefits staff
Supervises work of the Payroll and Benefits staff. Provides necessary guidance and support to ensure that individual and team goals are met
Implements and monitors training and career development programs for the HR Services team members. Provides necessary coaching and counselling to ensure staff acquire the necessary competencies for their jobs/roles
Participates in the managerial and staff meetings, trainings and seminars in the absence of or in partnership with the HR Services Manager
Detailed duties and Responsibilities on Compensation and Benefits Management:
Works with the HR Services Manager to provide data when participating in external salary and benefits survey. Keeps abreast with best practices in compensation and benefits
Participates in conducting periodic reviews of Manila Center’s compensation structure. Provides recommendations to ensure that total compensation is aligned with the company’s compensation philosophy and strategy. Ensures internal equity and alignment with target market (comparator companies and market position)
Maintains job descriptions for all positions. Revise job descriptions as the need arises
Develops, recommends and implements policies, programs, processes and procedures related to compensation and benefits
Coordinates with the HR Services Manager: re: IM global compensation and benefits policies and ensures its consistent application of these policies to the Manila Site. Makes necessary recommendations if changes are necessary to suit local needs and legal compliance
Detailed duties and Responsibilities on Payroll and Benefits Administration:
Ensures the consistent application of all compensation and benefits policies and labor-related laws
Timely and accurate payroll and benefits processing
Oversees and manages the performance of the outsourcing partner – payroll, medical and life insurance, clinic, etc.
Ensures the quick resolution of all payroll and benefits disputes and concerns of associates
Detailed duties and Responsibilities on Process and Systems Improvement:
Finds new methods, techniques and procedures to improve and streamline existing processes and procedures in an effort to continue exceed associate requirements
Participates and or leads in process improvement and/or project management
On HR Services Lead:
Responsible and accountable for the management of the entire Philippines site office, which includes identifying risk and process deficiencies and implement appropriate corrective actions, such as but not limited to revising or creating company policies.
Detailed duties and Responsibilities:
n Corporate HR/Site Services
· Identifies risk and processes deficiencies, implement corrective actions, such as but not limited to revising or creating company policies. Helps ensure consistent administration of Company Policies and formulate revisions if deemed necessary
· Writes policies to be implemented site-wide. Discusses with the Site Director and Global HR for sign-off and implementation
· Manages the discipline process ensuring employees’ 100% compliance to Company Policies and Procedures and Company’s compliance to Philippine Labor Code
· Promotes compliance to Global initiatives by managing implementation locally and drive/push completion
· Works closely with HR Head and Account Heads on upcoming projects and initiatives to support business goals
· Acts as Single Point of Contact (SPOC) for HR process/initiative assigned (establish and maintain HRIS, Wellness program and among others)s
· Extends general HR support and advice on behalf of the Country HR Head to managers and employees for different business areas and provide support, direction, mentoring, coaching and counseling, one-to-one to other HR Business Partners, other HR Leads and direct report
· Single Point of Contact in releasing central Site Announcement/Communication – e-mail blast, bulletin board and audio visual
· Processes end-to-end Travel Desk requirement of foreign employees
· Periodically (weekly) analyzes and closely monitors Attrition and immediately address reason for increasing percentage
· Composes and releases memos on HR-related communication (Announcement of new hires/joiners, internal memos, and among others)
· Keeps (custodian) all employee records (201 file)
· Conducts 201 file audit (compliance to On boarding requirements)
n Employee Relations
· Oversees and support employee engagement
· Function as integral business partner to interface (HR BP/Rep) with client departments – Operations and Support Teams
· Works closely in partnership with Account Managers/Internal Clients to provide professional customer-focused HR guidance and advice, coaching and solutions that support business goals and provide value-added HR Solutions through strategic approach
· Plans, hypes and rolls out monthly Employee Calendar of activities which includes rewards and recognition and thematic activities, including yearly Christmas Party and Summer Outing/Fun Day
· Ties up with Wellness Program for employees (gym membership and among others)
· Handles Notices of Infraction/Employee Discipline (No Call-No Show/AWOL, Incident Report, Notice to Explain, Admin Hearing/Investigation and Issues Decision – Verbal/Written Warning/Suspension/Dismissal)
· Represents the company with a Lawyer in NLRC hearings
· Facilitates “Coffee Talks” and Focus Group Discussion (FGD) for Sup/Mgrs. and Agents
· Reports and recommends solution on raised issues
· First line of support of employees on HR issues
· Facilitate problem resolutions between appropriate parties
· Responds to questions and other queries for clarity and further resolve issues
· Maintains high level of moral and productivity within the Team and other Teams
n Compensation and Benefits
· Monitors and prepares employee movements – regularization, appointment to trainee/conditional appointment, confirmation and transfer
· Reviews/analyzes movements on salaries and recommend training/positional allowance based on existing Salary Admin Policy
· Takes part and actively involves in the discussion of HMO and Insurance renewal and prepares presentation of cost comparison and benefits package to higher Leadership Team for decision
· Clinic Management of three Nurses (24/5) – HMO and Life Insurance (attends to issues on coverage – inclusion/exclusion, emergency cases and among others)
· Regularly and closely liaises with existing broker on HMO and Insurance concerns/issues
· Discusses with HMO assigned physician in the Site on compliance to Occupational Health and Safety
· Comply with the on time submission of government forms as part of employee On boarding or Employee update on civil status, exemption, loans, contribution issues and among others ( SSS, BIR, Philhealth and PagIBIG)
· Submits and signs several government reports as compliance relating to new hires, employee benefits and loans
· Supervises Payroll on payroll issues and monitor strict compliance on agreed payroll calendar
n Training
· Designs and updates Orientation material for new hire/joiner to be rolled out across the Site
· Facilitates Employee Orientation on new hiresjoiners
· Coordinates and works closely with global counterparts for Global Training Compliance and monitor closure/completion (Code of Conduct Online Training) of all employees
n Recruitment
· Fills in manning request of Operations and Support Teams based on agreed timeline
· Sources and screens applicants
· Coordinates with hiring manager on job specifics – role, salary, timeline, etc.
· Coordinates with existing tie ups/providers – online job posting and headhunter
· Extends and discusses post recruitment administrative compliance – Job Offer, Employment Contracts, Non-Disclosure, Security/Privacy, Pre-employment and Medical and among others)
On HR Supervisor:
Handles Employee Relations and Recruitment of hard-to-hire/key positions in the company which is critical to sustain the business. To mention a few are Business Development and Account Management Officer/Manager on top of Operations Supervisor, Support Teams and Agents. Facilitates company-wide program and activities for employees, administers employee programs and incentives as a way of motivating employees through different forms of rewards, recognitions and incentives; hosts monthly employee activity, releases and monitors legal papers as regards employee discipline, and represent the company to different BPO membership organizations’ regular monthly meetings.
Detailed duties and Responsibilities:
Recruitment
Responsible filling-in the required manpower requirements company-wide (Operations and Support Teams) based on agreed Service Level Standard (SLS)
· Posts Ad (Online/Internet, Social Networks, Bulletin board, Referral, E-mail blast, Internal search, Competitors, Educational Institutions)
· Screens
· Interviews
· Post recruitment tasks after the hiring decision (discussion of pre-employment requirements, job offer, preparation of 201, employment contract, encoding of employee info in the system, introduction of new employee thru e-mail, HR portal and posting on Bulletin Board
· Arranges and conducts new-employee orientation for the new hires
Employee Relations
· Arranges and conducts new-employee orientation for new hires
· Facilitates company-wide program and activities for employees.
· Administers employee programs and incentives as a way of motivating employees through different forms of rewards, recognitions and incentives.
· Hosts monthly employee activity.
· Spearheads corporate social responsibility (CSR)
· Constantly represents the company in the ER and Recruitment Councils of the Corporate HR and consequently disseminate and implement necessary/applicable activities for the Business Unit.
· Handles the coordination of different Marketing Institutions who submit/propose sampling products activities.
· Strictly monitors and issues Show cause Letters (AWOL and Termination) to employees – employee discipline record
· Issues and hosts programs in awarding the different Anniversary tokens to employees
· Regularly represent the company to different affiliations like BPA/P, CCAP and HRCC and immediately create an echo presentation report or e-mail to the department.
· Actively attends and participates on Focus Group Discussion after every Q12 Employee Survey results is released
· Works closely with the whole HR Team and other committees on the Annual Sports Fest and Summer Outing of the company
On Compensation Specialist:
Designs, plans and implements compensation programs and initiatives, in the context of global guidelines. Specifically handles the Solutions Team (IT) which is the biggest among the employee population of the company. Analyzes salary market data to assist in updating compensation guidelines for the succeeding years. Serves as key contact to address compensation issues for resolution and addressing questions.
Detailed duties and Responsibilities:
Reviews spreadsheet of employees’ existing basic salary
Creates proposed new salary based on Global approved increase percentage
Prepares presentation material for proposed salary
Meet ups and discusses with HR Representatives and Team Lead of each account
Generates the new salary thru E-copy for distribution to each employee
Processes employee movement like Traineeship and Promotion
Coordinates closely with Payroll for implementation of new approved salary
On HR Officer (Compensation and Benefits Officer):
Handles the salary administration (movements) of the following: Regularization, Promotion, and Appointment to Trainee/OIC, Confirmation and Transfers using Oracle as an HR system based on existing salary administration policy of the company.
Detailed Duties and Responsibilities:
Update/edit information in Oracle (HR System) based on employee’s salary movement –regularization, promotion, traineeship and confirmation including changes on applicable tax codes as basis of Payroll Team for the applicable Payroll period.
Prepare and print Personnel Action Memo (PAM) forspecific business units account
Preparation of Personnel Action Memo for the Annual Salary Program
Implementation of new Wage Order (as applicable) and Distortion Adjustment for employees receiving above the minimum wage as approved by the Compensation and Benefits Division
Preparation of semi-annual bonus worksheets
Computation of Employee’s Quit Claim based on business unit’s policy on retirement and quit claim
Company Loan administration –emergency, tuition fee, dental and car maintenance loan
Issuance of Certificates of Employment – existing and resigned employees