REGGEL Y. ESTARDO
05-08 Blk 68 Telok Blangah Rd, Harbourlights, Singapore, 098865

[email protected] mobile: +65 9298 5664 LinkedIn: https://www.linkedin.com/in/reggel-estardo-bb035895/

ASSISTANT MANAGER, RETAIL OPERATIONS

Professional
Summary Engaging and patient professional with 5 years of experience in customer service, sales order fulfilment and platform system testing. A total of 9-year work experience across service, information system and technology industry. In previous role, I had resolved more than 50 calls in a shift for technical, sales, and billing issues and I had maintained an average of 95% customer satisfaction. Eager to join a company to support customers, win loyalty and maintain the highest level of customer service.
Technical / System
Skills SAP Excel (macro, pivot, chart)
Sales Order and Fulfilment Customer Service Management
Information System Testing Project Management
Customized E-commerce platform Resource allocation and Vendor selection
FlexBA-RMS (POS System) Microsoft Office Tools

Soft
Skills Data Entry Customer needs recognition
Analytics and Problem-solving Customer reports and record-keeping
Troubleshooting system Computer skills
Positive language and listening skills Time management and organizational skills

Professional
Experience Assistant Manager, Retail Operations
April 16, 2015 – Present
PHOON HUAT PTE LTD

• SAP Material Purchasing module
o Change purchase order
o Purchase orders due for delivery
o Change outbound delivery
o Return delivery stock
• Platform: SAP system testing, working together with IT to resolve technical issues encountered.
• Sales and Orders: coordinate daily retail and customer service operations (e.g. sales processes, orders and payments) as well as returns and transfers of stocks thru SAP system.
• Data Reporting: analyse and interpret retail data, creates reports, Excel charts like revenues, expenses and competition. Documentation & filing system, produce memos, presentations and briefs.
• Customer Returns: process customer complaint in accordance to T&C, validate complains thru feedback form, do proper decision for the closure of the returns.
• Quality Issues: works with Quality team and Purchasing to check and investigate quality issue
• Assists Operations Manager: planning, recruitment, manpower duty rostering for the outlets, monitoring and approval of leaves, time-offs and overtimes. Prepare meeting materials for meetings with Outlet Supervisors.
• Staff training: propose training requirement for staff and work closely with Human Resource and Product Team to develop the training program for the whole year.
• Audits the store regularly to ensure it is in order, clean, functional and presentable. Ensure the smooth running of facilities in each retail stores, set up standard operating procedures to monitor the proper and efficient use of facilities.
• Handle and liaise vendors with regards to all repairs and maintenance of all equipment as well as sourcing for new vendors and quotations.
• Assists Marketing Department to coordinate and implement sales strategy, product display, marketing events, collaterals and merchandising.
• Research emerging products and use information to update the store’s merchandise, supervise and maintain the outgoing and incoming of items intended for showroom.
• Serve as a point of contact for POS System in; functionality issues, setting up for new users, user training.

SITE ADMINISTRATIVE ASSITANT
January 2014 – April 13, 2015
PEC LTD SINGAPORE

• Compile and authenticate man-hour reports.
• Safety and supports data entry for engineering works and updates.
• Preparation of the maintenance unit rates contract and minor project Bill of Quantities for Supervisors.
• Submits claims and negotiation.
• Supports maintenance activities information capturing into company’s systems server.
• Process security pass for the employees who will work within the assigned site.
• Administer all site training registration and scheduling.
• Documentation, safe and proper filing system (certificates, payment evidence, quotation, receipts, learning grant information and other pertinent documents)
• Updates employees’ learning records in company’s PDIS (People Developer Information System).
• Administers incoming and outgoing mails.
• Assists in preparation of monthly reports.
• Carry out any other duties as and when assigned by the immediate supervisor or higher management.

MANAGEMENT INFORMATION SYSTEM STAFF (MIS)
Nov 2012 – July 2013
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE (PHILIPPINES)

• Directs and coordinates college or university registration activities: Consults with other officials to devise registration schedules and procedures.
• Analyze statistical data on registration for administrative use in formulating policies.
• Exchange student information with other colleges or universities.
• Direct the preparation of student transcripts.
• Prepare the commencement program and list, including printing.
• Directs preparation of statistical reports on educational activities for government and educational agencies and interprets registration policies to faculty and students.
• Directs activities of workers engaged in transcribing and evaluating academic records of students applying for permission to enter college or university.
• Directs compilation of information, such as class schedules and graduation requirements, for publication in school bulletins and catalogues.
• Coordinates dissemination of information on courses offered and procedures students are required to follow in order to obtain grade transcripts.
• Issue official Transcript or Records (TOR), Diploma/Certificates and Certifications.
• Coordinates class schedules with room assignments for optimum use of buildings and equipment.
• Help in assigning rooms for student activities.
• Prepares final grades to be mailed to students’ parents or guardians.
• Prepares and submits enrollment and pertinent reports of the students who have acquired scholarships from government affiliated educational agencies.
• Holds a part time class for colleges.
• Carry out any other duties as and when assigned by the immediate superior.

CUSTOMER SERVICE REPRESENTATIVE
April 2010 – August 2011
QUALFON PHILIPPINES CEBU INC., PHILIPPINES

• Resolves more than 50 calls in a shift for technical, sales, and billing issues.
• Respond to customer’s inquiry through emails.
• Research, identify, and resolve customer complaints using applicable software
• Sell products or services to customers.
• Process orders using dedicated tools and resources available.
• Identify and escalate issues to supervisors and or to the higher management.
• Provide product and service information to customers.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Provides an average of 95% customer satisfaction in every call.
• Followed designated time frame and metrics for works and breaks.
• Other duties as assigned.

PRODUCTION OPERATOR
Sept 2005 – June 2007
OLYMPUS OPTICAL TECHNOLOGY PHIL. INC., PHILIPPINES

• Setup the production equipment and supplies before executing the job orders.
• Operate equipment safely and effectively for production processing.
• Ensure that equipment is maintained in good and safe working condition.
• Inspect equipment to identify any replacements, malfunctions and repairs.
• Perform regular equipment maintenance to ensure production capacity and quality.
• Aid junior operators in their assigned responsibilities.
• Repair and clean the equipment when needed.
• Work under the guidance of Supervisor to perform and complete the assigned duties in timely manner.
• Evaluate equipment performance and recommend improvements.
• Follow safety procedures and company policies for equipment operation.
• Recommend process improvements to enhance operational efficiency and safety.
• Contribute to waste management programs.
• Identify and report unsafe operations to Supervisor immediately.
• Maintain the work area clean, safe and organized.
Education Bachelor of Science in Information Technology
University of Cebu Lapu Lapu and Mandaue
A.C. Cortes Ave., Looc, Mandaue City, Philippines 6014
March 2009