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Dalkeith Lonsdale Jnr. Operations and Entertainment Consultant

Jamaica, West Indies
Customer ServiceEntertainmentHospitalityOperationsProduction and TechnologyProperty ManagementSales and Marketing

OPERATIONS & MANAGEMENT PROFILE

Dalkeith Lonsdale Jnr. is a dynamic professional who is comfortable carrying out the responsibilities assigned to him and conducts his duties in an efficient, mature and responsible manner. He combines strong logistic and leadership attributes with a keen sense and ability for recognizing problems, creating practical solutions and implementing relevant tasks and strategies to offset a negative result. His track record of success, spans careers in warehousing, information technology, food & beverage hospitality, entertainment, sales and marketing with responsibilities as consultant, trainer, liaison and manager.

He brings a wide variety of experience and achievements to the table, among which are his proven ability to organize, develop and reposition businesses operations, implement practical and timely strategies and generally increase revenue and facilitate business growth. He prides himself in developing and motivating given resources around the daily responsibilities and possible situations. In this regard he has helped a range of businesses to relocate, reposition and develop themselves, through consultation, analysis and a process of tough decision making and change.

 

STRENGTHS

  1. Strong customer service skills capable of motivating sales, troubleshooting queries and handling heightened levels of conflict if required.
  2. A people person who represents his company with confidence and relates to customers and their queries effortlessly
  3. Efficient and respected multitasker capable of positive results
  4. Comfortable leading a dynamic team or being part of one
  5. Flexible working schedule including public holidays and weekends
  6. Strives for thoroughness and accuracy when completing tasks
  7. Technically proficient individual collaborating issues and solutions
  8. Willingness to learn and share in related skillsets and departments
  9.  Reputable for being one step ahead of problems and always has a solution to suggest and/or implement
  10. Excellent communication and customer service related skills
  11. Adapts well to working environment and learns quickly
  12. Strong Management skills capable of training and motivating team
  13. Supportive of company needs in emergencies, events and activities
  14. Computer literate, fluent in:

Microsoft Office – Word/Excel/PowerPoint/Publisher/Visio

Graphic and Video Editing Programs

Point of Sale Systems and Hardware

Audio, Video and Lighting Programming

 

ACHIEVEMENTS

  1. Signature “how may I help you” attitude
  2. Strong customer service experience in hospitality, sales, marketing, entertainment and emergency / disaster environments
  3. Reputable for handling and developing special needs customers with above average favourable results
  4. Proven operational, creative, customer service and technical problem solving skillsets
  5. Always genuine to his job and the functions that he is required to complete – enjoys his interaction with customers and staff
  6. Planning, organising  and execution of large scale events (Sandals Ultra Awards, Resort Anniversaries & Special Events)
  7. A proactive individual always willing to assist

 

Experience

2013 - present Managing Director at X-IT Sales & Services

 Provide daily customer support to client operations, inclusive of operational, sales and technical support to offset any negative impact from daily functions, upgrades and/or obsolete programs/procedures.
 Integration, training and motivation for management and staff (new products, incentives, procedures)
 Represent client and their customers interests financially, functionally and strategically in investments and resolutions.
 Sales and Marketing skillsets through digital and traditional ventures.
 Research and develop revenue centres from existing / dormant assets or potential investment opportunities
 Organize administrative, structural and operational layouts complete with job descriptions, paper trail, security and Point of Sale integration.
 Assessment of operations and procedures to provide options for improvement (secret shopper, quality checks, spot inventories, emergency procedures, and troubleshooting)
 Conduct customer service audits (questionnaires, referrals, feedback/comments)
 Develop communication channels for incidents/accidents on tours to ship and/or head office
 Develop and manage entertainment and event production (décor / stage / lights / audio / video / food & beverage / transport / orchestra / cabaret / floorshow etc.).
 Training for computer software – windows / point of sale / accounting / word processing / spreadsheets / presentation / administrative / audio / video and graphics.
 Integrate technology and internet standards – e-mail, social media (apps and functionality), web site development, data (management and backup).
 Digital conversion of paper processes to digital documents and procedures – managing and structuring small and large compliments of staff and procedures.

2012 - 2013 Operations/Special Projects Manager at Tingles Distributors

 Primary responsibilities to assess, organise, and restructure a multiple location company to operate in a single complex integrating Administration, Accounts, IT, Transportation, Beverage, Liquidation, Production, Maintenance, Sales and Marketing Departments.
 Assess and revamp customer service standards within the company to meet needs of the businesses digitally, socially, and promotionally.
 Create operational standards and ensure employees adhere to company procedures on a daily basis (motivate staff and resolve daily internal operational issues)
 Assist with customer related issues resolve complaints, warranties and deliveries
 Assume responsibility of various departments in the absence of Manager / Supervisor
 Create, manage and meet weekly operational targets
 Monitor sales and promotion assisting with billing and credit details for goods and services
 Production Manager for mega promotional events, sponsorship endorsements and events
 Integrate, manage and execute transportation and delivery of inventory
 Daily Fleet management (schedule maintenance and upkeep of automobiles and trucks)
 Train staff and monitor the execution of daily responsibilities/duties
 Create and implement security check-in and check-out procedures and extended formalities inclusive of staff, vehicular and guest controls.