http://DWIGHT DANIEL R. YOUNG #12 F. Lava St. North Susana Executive Village, Diliman, Quezon City, Philippines (Email) [email protected] (Mobile) +639052892166 Tel. +637919240 EMPLOYMENT HISTORY I. RINGCENTRAL PHILIPPINES PROVISIONING ANALYST – SALES PROCESSING/ DEALS DESK (JULY 2018 – PRESENT) 1. Responsible for reviewing and approving pricing and deal structure, ensuring compliance with price structure, profitability and solution components 2. Monitors sales cycle and coordinates with internal departments such as Invoice Team, Sales Operations, Legal, & Finance for approvals, & pending issues to be resolved 3. Identifies renewing customers, leveraging pricing strategy, quote management, facilitating contract reviews, and identifying upsell and cross sell opportunities. II. WELLS FARGO ENTERPRISE GLOBAL SERVICES COLLECTION SPECIALIST – SMALL BUSINESS LENDING OPERATIONS (NOV 2015 – SEPT 2017) Key Duties: 1. Ownership of Cash Collection targets being achieved by the company; 2. Weekly reporting on the status of outstanding invoices one month past due until middle stage; 3. Reconciles some over-payments and credits for any disputes; 4. Assists on the dunning process and repayment solutions. III. HSBC ELECTRONIC DATA PROCESSING PHILIPPINES, INC. COLLECTION SPECIALIST -UK RETAIL OPERATIONS (JANUARY 2013 – APRIL 2014) Key Duties: 1. Call customers to inform them to pay their debts on time to avoid penalties; 2. Assist delinquent customers by offering suitable for their financial situation; 3.Review and update accounts that will be included in the periodic dialer and suppression of calls; 4. Attend to all inbound customer queries regarding HSBC loans, credit cards, and bank accounts. IV. ALORICA PHILIPPINES (formerly known as WEST CORPORATION) ORDER MANAGEMENT SPECIALIST (SEPT 2010 – SEPT 2012) Customer: AT&T Business Solutions Order Management- Proactively coordinate the day order life-cycle of various products while providing support for clients and ensuring service commitments exceed client expectations while adhering to corporate and departmental policies and procedures Research Assistance- Assists in resolving routine issues by identifying issue(s) and researching in a timely manner Team Interface/Customer Service- Establish and maintain professional relationship with internal/external customers, team members and department contacts; Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided Project Management – creating systematic planning and organizing to accomplish a specific, usually, a one-time effort. *Define project scope: goals and objectives; Identify and specify tasks/sub-tasks; Estimate resource requirement; Identify and allocate resources; Prepare and execute a project plan; Manage critical paths on the project plan; *Ensure project completion on time and under budget V. HINDUJA TMT LTD. MEDICAL CLAIMS SPECIALIST -Voice (JANUARY 2008 – JULY 2009) Customer: AETNA Medical Insurance Provider Services Key Duties: 1. Handled claims and benefits inquiry for providers; 2. Checked fraud flags and claim disputes for doctors, 3. Assisted doctors and clinical facilities for referrals and pre-certifications; 4. Handled any outbound correspondence for any updates with adjusted claims to providers. EDUCATIONAL BACKGROUND TESOL (Diploma in Teaching English To Speakers of Other Languages) & TEC (Diploma in Teaching English to Children) (2012) (Online Campus) CONCORDIA INTERNATIONAL COLLEGE, VANCOUVER, CANADA BACHELOR’S DEGREE IN NURSING (MARCH 2006) FAR EASTERN UNIVERSITY, MORAYTA, MANILA Nursing Board Exam Rating: Passed REFERENCES • Ma. Liberty Daguio, Collector, Wells Fargo Philippines, Inc. 0915-4428515 • Amelia Garcia, Team Leader, Hinduja Global Solutions. 0917-5174317 • Myka Sion, Data Area Manager, Allorica Philippines. 0917-871-7770
