CRISTIE V. VERDADERO
Block 15 Lot 4 Maple St. Lancaster Residences Phase 2, Bgy. Alapan II-A, Imus, Cavite

Mobile No.:  09569815794        Email: [email protected]

PROFESSIONAL EXPERIENCES:

May 21, 2012 up to present
GOLDEN ABC, INC.

Penshoppe, Oxygen, For Me and Regatta Brands

STORE SALES MANAGER

JOB RESPONSIBILITIES:

Fully responsible for the day-to-day operations including store upkeeps of store/boutique.
Monitors and provides action plan on how to hit sales target.
Prevent internal and external shoplifting that resulted to shrinkage by ensuring that the security policies are strictly implemented and being followed by store personnel all the time.
Ensures that we prudently use company’s resources.
Ensures that we provide a positive customer experience by ensuring that all store personnel are aligned to this objective or goal.
People management – do the hiring or recruitment (from initial interview, taking exams, and providing & explaining the pre-hiring requirements, up to coordinating with HR the deployment date), make the daily and/or weekly schedule/shift, approves leave and/or absences, provide actual training on sell/arrange/clean once the employee/employees are deployed in the store, do the company orientation, do the weekly meeting as refresher and to update them on the latest news/promos of the brand and also to energize them by providing activities on sell/arrange/clean.
Responsible also that visual merchandising guidelines (mannequin styling guidelines, show window display/campaign, wall/tables/racks/modules display execution) is being implemented on a weekly basis.
Securing local government permits on a yearly basis – new for opening-store and for renewal.
Responsible also of opening of new stores – from hiring store staff, securing local government permits, coordination with mall admin and back-end support, design and construction management set-up (deliveries and pullout of hardwares including floor and wall modules), coordination of deliveries of merchandise and non-merchandise, visual merchandise set-up, and blessing of the new store up to its first day of opening.
Do reports – end-of-week, end-of-month, incentive reports, visual merchandising compliance report, etc.
Do the physical inventory (Inventory Data Accuracy) on a monthly and quarterly basis, me being the team leader during this activity to ensure accuracy of it.
Responsible in identifying, reporting, and requesting for the right merchandise, right price, for the right market you have.  Monitoring the stocks level, (make sure that we have a healthy inventory) and its flow (identifying non-moving, slow and fast moving items).  Request pullout and transfer the slow and non-moving merchandise, it will help you not only refresh the merchandise but preventing the merchandise from keeping it that resulted to high inventory but low sales and resulted to markdown that will affect your cost margin.
Responsible for proper implementation of promotional activities.

October 16, 2007 – May 15, 2012
ROBINSONS, INC.

Robinsons Department Store, Ermita, Manila

DEPARTMENT HEAD

JOB RESPONSIBILITIES:

Responsible for achieving the department’s day-to-day sales target, monitoring merchandise flow and stocks levels, avoid merchandise shrinkage, implementing visual merchandising directives, and provide excellent customer service.
Monitored the company’s sales contribution and growth.
Prepared the department’s sales report and secure proper maintenance of merchandise based on retail standards.
Managed right and timely replenishment of stocks.
Maintained store’s upkeep.
Responsible for proper implementation of promotional activities.
In charge of security measures and control procedures are in place to avoid shrinkage and pilferages.
Overseen that all selling personnel are properly trained and are complying to the customer service standards of the business unit.

May 2006 to September 2007
MALDITA MARKETING SALES, INC.

Maldita

ASSISTANT STORE MANAGER

JOB RESPONSIBILITIES:

Fully responsible for the day-to-day operations including store upkeeps of store/boutique.
Provided action plan on how to hit sales target, prevent internal & external shoplifting by ensuring the security policies are strictly implemented and being followed by store personnel the whole time, and ensure that we prudently use company’s resources.
Ensured that we provide a positive customer experience by ensuring that all store personnel are aligned to this objective or goal.
People management – make the daily and/or weekly schedule/shift, approves leave and/or absences, provide actual training once the employee/employees are deployed in the store.

March 08, 2000 – March 11, 2005
RUSTAN COMMERCIAL CORPORATION
Store Operations Division (Main Office) and Rustan’s Department Store, Makati

SERVICE CENTER COORDINATOR

JOB RESPONSIBILITIES:

Coordinated and monitored the purchasing of spare parts for Cartier/Dunhill/Piaget/Tiffany&Co./Montblanc/etc.’s pens, jewelry and watches and repairing of defective items with the objective of ensuring accuracy of delivered items.
Prepared a monthly summary of pending purchase orders and defective items for reference and monitoring.
Maintained records of documents to update status of job orders.

August 8, 1999 – January 22, 2000
RUSTAN COMMERCIAL CORPORATION
Rustan’s Department Store, Makati

CUSTOMER SERVICE CLERK

JOB RESPONSIBILITIES:
CUSTOMER PRIVILEGES, facilitated membership enrollment for the Customer Loyalty Program and Bridal, Baby and Special Clubs.  Processed authorizes applications for charge account, check accommodation and discount card; maintains an index of cardholders.  Reported discrepancies/problems encountered during card verification to determine recommended course of action; disseminates bulletin of lost/suspended/cancelled credit cards.
OVER-THE-COUNTER SALES, handled the selling of gift certificates, issues receipts and endorses daily collection to Treasury to ensure accuracy.  Attended to inquiries and facilitates the sales transaction of mass cards and Ticketron.Accommodates exchange of foreign currencies to Philippines peso.
CONDITIONAL SLIPS, maintained and updated record of outstanding Conditional Slips and ensures the implementation and compliance of due dates.
STORE EVENTS & PROMO, directed and controlled the logistics for scheduled store events and promotional activities and ensures the safekeeping of promotional merchandise.  Supported in the dissemination of on-going store promos and events.
AREA MANAGEMENT, maintained the cleanliness and orderliness of assigned area in order to ensure customer satisfaction.
REPORTS, prepared, consolidated and submitted monthly reports on services handled for documentation and reference.
STORE DOCUMENTS, ensured that OR, CCGC, MTS and other serialized documents are complete, secured and in its proper sequence.

September 9, 1996 – February 28, 1997
SERVICE CREW (Working Student)
JOZEL FOODS & ENTERPRISES CORPORATION
Jollibee

EDUCATION:

Rizal Technological University, 1995 -1999

Mandaluyong City

Bachelor of Science in Secretarial Administration Major in Office Management

St. Augustine School of Nursing, March 16, 2006 to May 15, 2006

Professional Care Giving (Short/Certificate Course)

Mandaluyong High School, 1991-1995

Dona Pilar Elementary School, 1985 – 1991

PERSONAL DATA:

Date of Birth        :        September 05, 1978

Marital Status        :        Married

Religion            :        Catholic

Height            :        5’4

Weight            :        110 lbs.

Mother’s Name        :        Victoria T. Villacarlos

Occupation        :        Self-Employed

Father’s Name        :        Ramon B. Villacarlos

Occupation        :        Self-Employed

I hereby declared that above information are true and correct to the best of my knowledge.

_________________

Cristie V. Verdadero