Cristina S. Espina Administrative Aide / Receptionist / Hotel Supervisor
Philippines
CURRICULUM VITAE
CRISTINA S. ESPINA
Brgy. Pangasugan
Baybay City, Leyte
Mobile: 0965-570-5820
email: [email protected]
PERSONAL INFORMATION
Age : 30 years old
Height : 5`2’’
Weight : 51kgs.
Date of Birth : September 14, 1989
Place of Birth : Pangasugan, Baybay City, Leyte
Civil Status : Married
Religion : Roman Catholic
Language Spoken : Cebuano, Filipino and English
EDUCATIONAL BACKGROUND
Education Units Earned
Bachelor of Secondary Education
Franciscan College of Immaculate Conception Inc.
Baybay City, Leyte
October 2017-October 2018
Tertiary
Bachelor of Science in Hotel Restaurant and Tourism Management
Visayas State University
Visca, Baybay City, Leyte
Graduated
2007 – 2013
Secondary
Baybay National High School
Baybay City, Leyte, Philippines
Graduated
2003 – 2007
Primary
Pangasugan Elementary School
Pangasugan, Baybay City, Leyte
Graduated
1996 – 2002
EXPERIENCED
Administrative Aide III / April 03, 2017-September 15, 2019
Course In-Charge Registrar’s Office
Visayas State University
Visca, Baybay City, Leyte
Front Desk Officer/Housekeeping January 04, 2014- March 30, 2017
VSU Apartelle
Visca, Baybay City, Leyte
Supervisor May 02, 2013- November 1, 2013
JR PENSIONHOUSE
Baybay City, Leyte
Front Desk and Housekeeping November 2012- January 2013
Attendant VSU Apartelle
Visca, Baybay City, Leyte
Food Attendant January 2013- March 2013
(Catering services) VSU Guesthouse
Visca, Baybay City, Leyte
Food Attendant 50 hours
(Catering services) Ajjja Catering Services
Baybay City, Leyte
Food Counter Attendant (1stsem, 2011-2012)
& Food Attendant DCHM Cafeteria
Visayas State University
Visca, Baybay, Leyte
Seminar and Workshop Attended
February 12, 2010 Demonstration on Basic Food and Beverage Operations
Imperial Palace Waterpark and Spa, Maribago, Mactan Island
Cebu
February12, 2010 Personality Development, Communication Skills and Social Graces Waterfront Mactan Airport Hotel and Casino, Lapu-lapu City Cebu
January 23, 2009 Security Threats and Challenges in the Hospitality Industry
VSU, ViscaBaybay City, Leyte
September 06, 2009 Practical Electricity: It’s relevance to Housekeeping and Culinary Arts
VSU, ViscaBaybay City, Leyte
May 01, 2009 Seminar-Workshop on Basic Tour Guiding Techniques
Leyte Normal University, Tacloban City, Leyte
March 13, 2009 Seminar on Accident Prevention and Crisis Management
VSU, ViscaBaybay City, Leyte
March 07, 2009 Fire Awareness and Preparedness Seminar
VSU, ViscaBaybay City, Leyte
February 21, 2009 Landscaping Seminar-Workshop
VSU, ViscaBaybay City, Leyte
August 01, 2008 Travel Agency Management Operation and Front Office System
Fishermans Net, Lahug Cebu
Membership/ORGANIZATIONAL AFFILIATION
Society of Hospitality and tourism (SHoTS)
Visayas State University
Visca, Baybay City, Leyte
Pangasugan Seaside Youth Environmentalist
Secretary
Pangasugan, Baybay City, Leyte
LICENSES
Civil Service Sub-Professional
Date Passed: April 15, 2018
Professional License Teacher
License No: 18-1938514
CHARACTER REFERENCES
Name
Ms. Epifania G. Tudtud
University Registrar
Visayas State Unversity
Visca, Baybay City, Leyte
Ms. Alice M. Flores
SPPMO Head
Visayas State University
Visca, Baybay City, Leyte
Mr. Francisco G. Gabunada Jr.
Executive Secretary
Visayas State University
Visca, Baybay City, Leyte
Education
- June 2007 - April 5, 2013 Bachelor of Science in Hotel, Restaurant and Tourism Management (BSHRTM) at Visayas State University
- October 2017- October 2018 Bachelor of Secondary Education at Franciscan College of the Immaculate Conception
Experience
- April 3, 2017- September 15, 2019 Administrative Aide / Course In Charge at Visayas State University
-
Functions:
a) Update student permanent records of assigned courses for enrollment and graduation purposes;
b) Process verification of records/ grades/ deficiencies of students and graduates.
c) Check and evaluate records of candidates for graduation of assigned courses;
d) Prepare list candidates for graduation and provide copies to the department heads and/or deans;
e) Prepare individual notices of deficiencies of students who applied for graduation;
f) Prepare transcript of records, transfer credential and certifications.
g) Prepare and issues checklist with grades to students;
h) Prepare enrolment forms;
i) Prepare permanent record folders of new students;
j) Follow-up the submission of Form 137, TOR and other credentials;
k) Compute GPA and prepare list of candidates for latin honors of assigned courses.
l) Assist in preparation and conduct of registration and graduation every term.
m) Perform other tasks/duties assigned by the registrar. - January 4, 2014 - March 30, 2017 Receptionist / Front desk Clerk at VSU Apartelle
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Functions:
Perform all check-in and check-out tasks
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments - May 2013- November 2013 Hotel Supervisor at JR Pension House
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Functions:
Supervise All Departments
Supervise Front Desk Operations
Manage Hotel Staff
Assist General Manager
Maintain Inventory
Interact with Guests
Inspect Rooms