Kristian Emmanuel C. Alcantara Nurse
PhilippinesPERSONAL SUMMARY
A highly motivated, hardworking individual with exceptional multi-tasking capabilities and able to work under pressure. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Hands on experience in providing excellent customer service support. Proficient in operating systems, basic internet navigation, hardware and software components.
HIGHLIGHTS
• Inducted in UPS EGS – Clark’s Platinum Circle for 15 consecutive met calls (calls rated 100%) from January 2013 to June 2013
• Recognized as Top Technician for the first quarter of 2013 within our site.( UPS EGS – Clark)
• Recognized as Top Quality Specialist of 2017
• Officially commended for initiative, enthusiasm, customer focus and dependability in performance evaluations.
Education
- 2009 Graduate Degree Holder - Bachelor of Science in Nursing at La Union College of Nursing, Arts and Sciences
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College Graduate and a registered nurse
Experience
- Oct 2009 - April 2010 Nurse at Department of Labor and Employment
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• Worked as a Rural Health Nurse in Pugo, La Union
• Worked as a nurse in Ilocos Training and Regional Medical Center (ITRMC) - June 2012 to present Quality Specialist /Customer Experience Associate at Alorica Philippines Inc. (formerly known as NCO and Expert Global Solutions) – Clark, Pampanga
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Quality Specialist /Customer Experience Associate
September 2015 to PresentTechnical Support Representative for United Parcel Service
June 2012 to September 2015
• Supports software and internet-based shipping applications
• Provides accurate information and fast resolution to meet customer’s shipping needs