Macy Gonzales Customer Service, Farmer
PhilippinesMacy S. Gonzales
002 Barangay San Joaquin
San Pablo City, Laguna
Philippines 4000
+63-922-742-7366
+63-995-679-1647
Oyster Mushroom Backyard Farm Nov. 2018 – Present
Owner/Grower/Processor
002 Brgy.San Joaquin
San Pablo City,Laguna
Employment History:
Bizmates Philippines, Inc. Oct 14, 2018 to Jan 15, 2019
Level 40, PB Com Tower
6795 Ayala Ave corner VA Rufino
Makati City
Position:
Online Business English Communication Trainer (JAPANESE STUDENTS)
Responsibilities:
• Provide consistent feedback to students related to each lesson taught
• Focus on improving students grammar,pronunciation,listening and speaking skills.
• Teach the assigned courses in accordance with the course outlines and recommended learning materials. Communicate with students using Skype and nosie canceling headphones.
• Call students and end the lesson on time.
Synchrony Global Services Philippines Inc. April 11,2011 to Oct 17, 2018
6th Flr Filinvest 3 Bldg. Northgate Cyberzone
Alabang, Muntinlupa
Positions:
Fraud Bilingual Representative (Spanish, English) June 2017 to Oct 2018
Universal Fraud Representative Mar. 2016 to June 2017
Customer Service Representative Apr. 2011 to Mar.2016
Job Description:
• Resolve inbound calls from English and Spanish speaking customers to verify transactions on respective accounts that have been flagged as suspicious
• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on credit card accounts which have been identified as suspicious
• Participate on various teams as necessary
24/7 Customer Phils Inc. Nov.’09 to Jan.’11
Customer Service Representative
G/F, [24]7 Plaza, 106 Valero St, Salcedo Village
Makati City
Teleperformance Philippines Oct.’08 to Sept.’09
Customer Service Representative
14 Floor, Octagon Building, San Miguel Avenue,
Ortigas Center, Pasig, 1605 Metro Manila
E-PLDT Ventus May ’08 to Sept. ’08
Advance Customer Service
LV Locsin, 6752 Makati Ave,
Makati, 1226 Metro Manila
Fujitsu Die-Tech Phils. Inc. Jun.’05- to Jan.’08
Quality Inspector (Internal parts of ATM machine)
113 East Science Avenue, Special Export Processing Zone,
Laguna Technopark, Biñan, Laguna, Philippine
Education:
Laguna State Polytechnic University June 2001 to March 2003
Associate in Information Technology
San Pablo City Laguna – Campus
Language Schools Attended:
Japanese Basic Language and Culture (150 hours) June 06 to Aug 08 2018
Technical Education and Skills Development(TESDA)
Bldg. 10, TESDA Complex,East Service Rd. Taguig City
Spanish Course Level 1-6 July 2016 to Dec.2016
Instituto de Cervantes Manila
G/F Tower One & Exchange Plaza, Ayala Triangle, Ayala, Ayala Ave,
Makati, Metro Manila
Professional Skills :
Organisational Skills and Customer Service Orientation
Verbal and Written Communications
Analysing and Solving Problems
Adaptability and Ability to work under Pressure
Interpersonal effectiveness
Computer/technical literacy
Strong work values
Personal management skills
Personal Info:
Date of birth: Sept 02, 1984
Height:157 cm.
Weight:130 lbs.
Nationality: Filipino
Gender: Female
Civil Status: Single
Religion:Catholic
Interests:
Food, Travel, Health and Wellness, Financial Planning and Investing, and Gardening and Backyard Farming
Character Reference:
Mr.Wil Quizana
Fraud Manager
Synchrony Global Services Philippines Inc.
Mobile # 09175007290
Ms.Carines Allid
Customer Service Manager
Synchrony Global Services Philippines Inc.
Mobile # 09153521674
Sensei Bobby Chiudan
Nihongo Instructor
TESDA NLSI Taguig