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Dole Phil Misa Customer Service Representative

Philippines
Customer ServiceMicrosoft Office

Dear Sir/Ma’am,

 

 

Greetings!

 

I am interested in applying for the position available which suitable for my education background and qualification.  The criteria and skills that you are looking for closely match with my qualification and

I believed it will ideally fit in this position. I attached herewith my resume for your reference.

Thank you.

 

I look forward to your positive reply

 

 

 

 

Yours sincerely,

 

Dole Phil S Misa

 

 

 

 

 

 

 

 

 

 

 

 

 

DOLE PHIL S. MISA

B7 L1 University Hills Estate

Dasmarinas, Cavite

09063270534

[email protected]

 

 

 

 

 

EDUCATION
Master of Science in Hospitality Management major in Tourism

Centro Escolar University

24 units

2009 – 2013
Master of Arts major in Guidance and Counseling

De La Salle University – Dasmariñas

36 units earned

2005 – 2007
18 units in Education

De La Salle University – Dasmariñas

2004-2005
Bachelor of Science in Tourism

San Sebastian College

1987-1991
 

ACADEMIC EXPERIENCE
College Instructor

College of Tourism and Hospitality Institution

Sept 10   – Oct 10 2019

Subject Taught : World Destination3

 

Asst. Prof

Emilio Aguinaldo College

November 2015 – April 2016

Subject  Taught : Principles  of  Tourism & Front Office Procedures

 

Lecturer 4

De La Salle University-Dasmariñas

2012- 2015

Subjects Taught:  Heritage Tourism, Tourism Impacts and Sustainability, Transportation Management, Ecotourism and Total Quality Management

 

Lecturer 4

San Beda College Alabang

November 2013 – March 2014

Events Management

 

 

 

Lecturer 4

University of Perpetual Help System Dalta

2010- 2015

Subject Taught:  Principles of Tourism 1 & 2, PDPR, Leisure and Recreational Management  Tourism Planning, Ecotourism and  Cruise ship Sales and Operation

 

 

HRS Lecturer

STI  Rosario

2009 – 2010

Subject Taught: Principles of  Tourism 1, Bar Management and PDPR

 

Lecturer

Imus Institute

2008-2010

Subject Taught: Principles of  Tourism 1&2, Tourism Planning, Domestic Tourism, PDPR and M.I.C.E
 

INDUSTRY EXPERIENCE
IQOR Phils.

BPO

Customer Financial Services

2015- Present

 

Sales Executive

Pilot Shop

Dubai, UAE

1997- 2001
Front Office Staff

Royal Abjar Hotel

Dubai, UAE

1994-1997
F & B Staff

Hotel Intercontinental  Dubai

Dubai, UAE

1991-1994
 

PROFESSIONAL ORGANIZATIONS/

AFFILIATION
Union of Filipino Tourism Educators

Member

2009 – 2015
Association of Administrators in Hospitality , Hotel and Restaurant Educational Institutions

Member

2012 – 2015
 

SEMINARS / TRAINING ATTENDED

 

ASHA – Tourism and Hospitality – The STAR Industry

Summit Ridge Hotel, Tagaytay City

January 27, 2016

NCII Events Management Services

June 27, 2015- 2020

 

NCII Tourism Promotion Services

April 23, 2015 – 2020

 

NC II Travel Services

November 8, 2014 – 2019

 

Tourism Summit

Emerging Opportunities Through Land, Air and Water

Sofitel Philippine Plaza

July 30, 2014

 

1st National Tour Guiding Forum

Philippines Association of Accredited Tourist guide Lecturers

Senate Hall, National Museum

July 26, 2013

Basic Life Support/First Aid Training

Philippine Red Cross

UPHSD Las Pinas

May 21 – 22, 2013
Abacus Functionalities for Tourism Students

Abacus Distribution Systems  Philippines

Makati City

April 01 – 05, 201

Hotel Orientation Program with Micros Fidelio Workshop

Lima Park Hotel

February 27-28, 2013

Tourism Educators and Movers Philippines

Tourism Marketing Convention

September 29, 2012

 

 

Military Orientation Training

Armed Forces of the Philippine Reserve Command

June – August 2012

Camp General Emilio Aguinaldo

Quezon City

 

 

Management Overview on ISO 9001 : 2008

TUV SUD PSB Philippines Inc.

September  09, 2011

UPHSD Las Pinas

 

 

Food and Beverage Operations Career Orientation

Traders Hotel

September 23, 2011

 

 

The Barista Basics

Gloria Jeans Coffees

August 19, 2011

Gloria Jeans Robinsons Galleria
CALABARZON stakeholders consultation and workshop relative drafting of  the National Tourism Development Plan

Department of Tourism Region IV

February 21, 2011

Department of Tourism
Conference with Deans/Chairs/Program Heads of  Business Education and Related Programs

Commission on Higher Education ( Higher Education Regional Office IV- A

April 30, 2010

Roosevelt College Cainta , Rizal
Fidelio Training

City Garden Hotel

March 14, 2010
 

PERSONAL BACKGROUND
Date of Birth                        June 11, 1970
Age                                          49  years old
Gender                                   Female
Height                                    5 ft. 3 in.
Weight                                   55 kilos
Marital Status                      Single
Religion                                 Roman Catholic
Languages Spoken             Filipino, English
 

REFERENCES
Name                                                    Position                                                          Company
Ms Beberlee Desingano                Dean CTHM                                  De La Salle University Dasmariñas
Mr. Paul Notorio                              Chairman Tourism Dept.          De La Salle University Dasmariñas
Mr. Jimford Tabuyo                           Full time Faculty                       De La Salle University Dasmarinas
Ms Lourdes A Mendoza            Chair  Tourism Dept.                 University of Perpetual Help Las Pinas
Mr Gilbert Wesley Gallardo                   Supv  PSA                           DNATA Phils. NAIA