OBJECTIVE: To be a positive addition in a company as a Food Factory Worker.
WORK EXPERIENCES
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Workforce Analyst
Unitedhealth Group/BPO
Calyx Building, IT Park Lahug, Cebu City
October 2017 – Present
Dining Room Host/Coffee Services Attendant/ Server Assistant/Banquet Server
Grand Hotel
286 Grand Avenue, Mackinac Island, Michigan 49757
April 2015 – November 2015
Dining Room Host
El Tovar Hotel and Restaurant
Grand Canyon National Park, Xanterra South Rim L.L.C., Arizona, USA
March 11, 2013 – June 20, 2013
Resolution Specialist
Unitedhealth Group/BPO
Calyx Building, IT Park Lahug, Cebu City
June 2016 – October 2017
78 Gorordo Avenue, Camputhaw, Cebu City
December 2015 – June 2016
Barista
Starbucks
The Westin Snowmass Resort
100 Elbert Lane, Snowmass Village, Colorado
February 2015 – April 2015
Service crew (Store Marketing Assistant and Resource Team/Delivery Operator/Cashier/Party Host)
Jollibee Ozamiz – Rizal
Ozamiz City, Misamis Occidental, Philippines
April 2008 – November 2014
EDUCATIONAL BACKGROUND and ACHIEVEMENTS
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Tertiary: Bachelor of Science in Tourism Management
La Salle University – Ozamiz
La Salle Street, Ozamiz City
June 2010 – May 31, 2014
Academic Award – Third Honors
2nd Semester S.Y. 2012-2013
La Salle University, Ozamiz City
JulyJollibee 12, 2013
Academic Award – Third Honors
2nd Semester S.Y. 2011-2012
La Salle University, Ozamiz City
July 13, 2012
AWARDS
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Culture Awardee (Compassion)
Uanitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
August 2019
TOP 2 Workforce Analyst (Opal Awardee)
Uanitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
July 2019
TOP 2 Workforce Analyst (Opal Awardee)
Uanitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
September 2018
TOP 1 Workforce Analyst (Emerald Awardee)
Uanitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
January 2018
TOP 1 RESOLUTION SPECIALIST
Uanitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
August 2016
TOP 2 RESOLUTION SPECIALIST
Unitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
May 2017
TOP 2 RESOLUTION SPECIALIST
Unitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
June 2017
TOP 2 RESOLUTION SPECIALIST
Unitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
August 2017
CUSTOMER EXPERIENCE CHAMPION
Unitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
July 2017
CUSTOMER SATISFACTION WINNER
an award for customer service survey
Unitedhealth Group
Calyx Building, IT Park Lahug, Cebu City
October 2016
BEST SMART (store marketing assistant and resource team)
Jollibee Foods Corporation
Ozamiz City, Philippines
September 2, 2012
BEST IN CUSTOMER SERVICE
Jollibee Foods Corporation
Ozamiz City, Philippines
October 4, 2018
PERSONAL INFORMATION
Age : 29 years old
Civil Status : Single
Date of Birth : January 23, 1990
Citizenship : Filipino
SKILLS
Languages: Filipino, English (Advanced), Spanish (Basic), Mandarin (Very Basic)
Computer: MS Office (Word, Excel, PowerPoint) – Proficient
REFERENCES
Jorell Muyco
Supervisor
Unitedhealth Group
Calyx Building, IT park, Lahug, Cebu City, Philippines
+639958890773
Queenie Ann Taghoy
Supervisor
Unitedhealth Group
Calyx Building, IT park, Lahug, Cebu City, Philippines
+63 9330259855
Michael Angelo Duenas
Manager
Grand Hotel – Coffee Services Department
Mackinac Island, Michigan
305 923-2949