Contributed and assisted in implementing a new training process and policies.
Addressed guest’s needs and concerns in a pleasant and professional manner. Repeatedly assigned as a personal attendant for multiple V.I.P.s and celebrities throughout their stay at the property.
Arranged for the provision of extra room furniture, beddings, linen, and other special amenities for guests needs.
Skilled in using itouch devices to manage work assignments, report maintenance issues and guest preferences. Maintained list of vacant rooms that required housekeeping attention before the arrival of new guests.