AREAS OF EXPERTISE

Monitoring performance Manpower scheduling Customer service

Team morale Marketing Delegating tasks

Decision making

PROFESSIONAL

ILM LEVEL2  CERTIFICATE IN  LEADERSHIP AND TEAM SKILLS.

PERSONAL SKILLS

Organizing

Natural leadership skills

Communication

ABDELGHANI HASSAN

Team Leader

PERSONAL SUMMARY

A results driven, self-motivated and resourceful supervisor with a successful track record of building and maintaining great teams or workers and of communicate effectively with all staff. Highly organized, energetic and flexible with leadership qualities which have been exercised through experience. Having a proven track record of meet KPI’s and motivating staff to work together to achieve targets and improve efficiency.

Keen to find a challenging position within a successful and dynamic organization where I will be able to continue to develop my supervisory skills.

WORK EXPERIENCE

GAP – ALTAYER GROUP

SUPERVISOR ​  DECEMBER 2013 – Present.

Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks, overtime assignment and arranging back-up for absent employees.

DUTIES

Supervising the day to day activities of the staff.
Driving operational efficiencies, raising customer service levels & cutting costs. Organizing work load, allocating tasks, tasking team on a daily basis.

Managing team and individual performance.

Ensuring all administrative records are completed accurately. Ensure professionalism & high quality is continually maintained.

Preparation of relevant reports and documents for senior managers. Identifying areas of the business where improvements can be made. Developing policies to create and maximize performance.

Scheduling staffing levels, planning for holiday and weekend cover. Monitoring staff attendance and performance levels.

Opening and closing the office premises.

Training of new staff & identifying training requirements of existing staff. Ensuring compliance with all relevant health and  safety guidelines.

KEY SKILLS AND COMPETENCIES

PERSONAL DETAILS

ABDELGHANI HASSAN

FARWANIYA, KUWAIT

M: +965 60041526

E:[email protected]

DOB: 04/11/1985

Nationality: Egyptian

Having a proven ability to plan, organise and control activities & staff. Ability to work under pressure and to targets.

Disciplined approach & strong/effective communicator at all levels.
Able to manage available resource to maximize productivity and efficiency. Having the ability to motivate people.

Possessing a responsible attitude and also calm under pressure.

ACADEMIC QUALIFICATIONS

University Of Menofiya, Egypt.                             (2002-2006)

Bachelor of Tourism and Hotels in Hotels Management.

Information Technology Institute, Egypt.               (2006-2007)

ICDL Certificate (Microsoft Office, IT, Internet Explorer).