Education

2007 to 2011 Bachelor of Science in Nursing at Arellano University Pasay

I was trained in medical field.

2006-2007 Computer Science at AICS Bicutan College

I was trained in computer specialization.

2012 3D Animation & graphic design. and Video editing using Kden Live at KLIK Akademy

It was a vocational courses provided by the Municipal of taguig.

I was studied 3D animation and graphic design because I love arts. I took it because I just want to learn more and add new skills in software related.

I was studied Video editing because I am an artist and I’d love capturing scenes. I am a director on my own Youtube channel Exan Gogolin.

2001 to 2005 HS at Pedro E. Diaz HS

1995 to 2001 Elementary at Bagong Tanyag Elementary School

Experience

JAN 2013 - MAY 2014 Quality Assurance Specialist at TSD GLOBAL

At first I was trained to be part of the Non-voice specialist or should I say Back office agents. I was processing an order by typing it into the tools that were using and sends it to US. And during those times, our manager was left us then the management decided me to replace her as an acting manager of the team. Then after a year since my performance was great so they hired me as QA specialist.

NOV 2014 - AUG 2017 Csr at Sutherlang Global Services Inc

I was cross skilled trained from a mediator that mediate the seller and a buyer in terms of misunderstanding then escalation that helps them to file a case and make it a claim after a certain timeframe the make a decision who is the winner to process a refund. Then because of my great perfomance they transferred me to selling dept to help sellers into they busoness using their account.

JAN 2018 - JAN 2019 CSR at ePerformax

I was cross skilled trained from accounts to Limitations.
In accounts I was assigned to assist the members to their general queries on their accounts. In transact I was assigned to assist the members to their queries or problems by doing a transactions. In Dispute and claims I was assigned to make a decision to the dispute or claim that was filed on theor account. In Limitations I was assigned to remove risks or limits ot their account if it is possible to do but if not I will explain why in line with the policies and procedure.

JULY 2019 - OCT 2019 csr at VXI PH

i was trained to be a billing consultant to assist the customers in regards to their bills and giving credits if possible.