Affiliations________________________________________________________________

Integrated Computer Engineering Society Scholar (CHED)
Member A.Y. 2013-2017 Third Year – Fifth Year College (AY 2013-2017)
1st semester & 2nd semester
Training & Seminar Attended_______________________________________________

E-Learning Course
Title: Customer Service – Advanced Concept
ActionLabs IT Services Phils Corp.
384 B.E. Rodrigues Sr. Quezon City
May 3, 2019

E- Learning Course
Title: Your Image in the Workplace Training
ActionLabs IT Services Phils Corp.
384 B.E. Rodrigues Sr. Quezon City
July 15, 2019

Skills______________________________________________________________________

Familiar with Programming Language
-Crystal Report
Visual Basic, Java, C++, SQL, CSS, HTML
Others: AutoCAD, Sketch up
Install Biometrics, Application Support
System Installation, Network configuration
Website Developer, Installation of software
System: Inventory & Auditing system

Work Experience__________________________________________________________

ActionLabs IT Services Phils Corp.
384B E.Rodriguez St.Ave.Brgy.Immaculate Concepcion 1109
Position: Technical Support Engineer – Homebased
Mar 2019 – Mar 2020

Responsibilities:

-Provide technical assistance to JFC ALS-Luzon (Quezon nationwide)
-Respond to email/group chat inquiries concerning ticket support
-Coordinate with the dispatch, helpdesk about the escalation problem/issues of the printer
-Resolving of the printer issues that is ticketed include cleaning, re-assemble & POS print testing
-Create CSO report and sent it through group JFC ALS-Luzon (Quezon nationwide)
-Coordinate with the MOD for recommendation of parts for replacement if store is franchise and company
own
– Coordinate with the MOD and inform helpdesk for replacement of part

LBC Project
– Installation on server
-open windows shell, forward code to service LBC service desk then wait for unclock code from them
– Install java updates provided by the company
-copy iremitclient folder from flash drive then paste it to drive C:/
-run install-jetty-service batch file from iremitclient folder
-check on windows services, IBLService if it is in start status manually
– copy and bookmark this URL http://localhost:10010/iRemitClient/RegisterBranch.jsp and run it on google chrome
-make the IP of server STATIC

Installation on client PC

-run iRemitClient application on google chrome just have to replace branch ip/ hostname on URL as I.P of server on branch
-bookmark url on google chrome

Hardware / Software Inventory , Preventive maintenance
-refer to the excel file provided by LBC
-take photo of CCTV DVR or in Webbase
-take photo of other concern if necessary

POS BIR Migration
Activity:
1.Back up data and reports
2.Reseting of data w/ same store code
3.Changing of store code TIN, MIN, BIR permit
4.Updating binaries,sql, itemast
5.Updating SIMS

Equitable Computer Services, Inc.
262 Equitable Bank Building, Juan Luna St., Binondo, Manila
Position: Technical Support Engineer
Sept 2017 – June 2018

Responsibilities:
Provide technical assistance to Myhealth Clinic (Alabang and Robinson manila Data Center)
Responds to telephone inquiries concerning support, system status, network connectivity and applications through hardware or software.
Coordinate with the PLDT to escalate if Internet connection is lost of the clinic, leased line and other circuit switching issues.
System Installation, configuration, troubleshooting network problem, monitoring access AD, remote support via email or phone.
Perform Data Backup and Disaster Recovery operations. Monitoring physical status, logs and queue server.
Provide documentation, record, documentation and Inventory of all equipment.
Providing End User Support of workstations Hardware/Software.
Manage antivirus using Trend Micro Offscan 10.5 Server.
Monitoring of Windows Server 2003 R2 (AD) and access of Shared folder (IP), PACS Server, Camera Server.

SPi-Global Inc.
Calamba, Laguna
Position: Data Technician
Oct. 2010 – Oct. 2011

Responsibilities:
Encoding and processing of source documents in accordance to prescribed jobs specifications like Data imaging process and also editing process for publication of books.
Performing Data reviews and conversion based on the project requirements.
Process, perform and analyzes of data

Fujitsu Die-Tech
Sta. Rosa Laguna
Position: Data Encoder – Inspection Section
Nov. 2009 – Oct. 2010

Responsibilities:
– Advice TL need to encode urgently needed parts to be ticketed.
– Encoding delivery invoice to the system
– Print out the encode ticket then arrange/segragating it in accordance to part number.

Banners Plasticard Inc.
Manggahan Pasig
Position: Quality Assurance – Inspection Section
May. 2009 – Oct. 2009

Responsibilities:
– Ensuring all cards are inspect and segregate the defected card
– Count the cards into counting machine
– Update data record