R-1321, Block 15,Dastagir-FB-AREA,

Karachi.

03003377484

[email protected]

faisal akhtar
Objective

To secure a Manage Customer satisfaction/Relationship position with well-known company that will lead to a lasting relationship and stable career.
Skills & Abilities

Vast experience in Network Operations Center functions.

Problem-solving, service, and technical skills, Call centre 24×7 and Call out as well.

·         Customer satisfaction/Relationship

·         Price Control

·         Budget Management/Policies

·         High workloads

·         Continued training

·         Billing Management/Logistics & Supply Chain.

·         Avaya Management

Good Understanding of relationship between routers, switches, patch panels and connecting devices to the network. Wide knowledge of DWDM, ETHERNET, and data communications networks. Strong knowledge of routing and translations, voice and/or data, TDM and/or VoIP products and services. Ability to apply traffic analysis to network. In-depth of network design considerations–Traffic theory basics, Traffic models, selecting traffic models. Ability to work in a fast pace environment and prioritize work.
EDUCATION

EXPERIENCE

BACHELOR OF COMMERCE FROM KARACHI UNIVERSITY.

AQUA Engineering Services Pumping Solution (ESPA-SPAIN)

Admin-Manager/Project/Co-ordination/Logistics

Mar-2017 to Present

Major Responsibilities:

Directing the activities of subordinate staff in the coordination.

Price controlling, Budget present to the management.

Management of various administrative activities.

Receiving and sorting incoming payments with attention to credibility Issue and post bills, receipts and invoices

Ensure all clients remain informed on their outstanding debts and deadlines

Assume the responsibility of receiving and sorting incoming payments with attention to credibility.

Responsible for managing various operations at a facility

(i.e. food service, physical plant, warehouse, accounting and finance, environmental health and fire safety, and MSI factories.)

Looking the Marketing and sales team performance.

Sales goals, strategy & action plan for the business unit

Logistics monitor local and internationally by tracking.

Monitor by trackers facilities Companies Vehicle and Boss Vehicles.

Arranging and Scheduling interviews after Pre-Screening.

Reporting and Analysis  on daily basis and financial analysis reports.

ETISALAT-CUSTOMER SUPPORT (Ctsc-residential)

May-2008 to Nov-2016.

Job Title:  IS OPERATION

Industry: Telecommunication

Major Responsibilities:

Providing technical support to Field Staff to commission the services

Activation of High Speed Internet & VOIP through Optical Network Unit.

Migration of ADSL & DEL services from Copper to GPON technology.

Troubleshooting Optical Line Terminal (OLT) & Optical Network Terminal (ONT)

Through telnet. Configuration & troubleshooting of Voice & Multimedia subscribers on Huawei NMS, Zhone NMS, Alcatel NMS, Provisioning, configuring and troubleshooting of Huawei devices OT928, ONT925,OT550,   HG851, HG851A, HG8240, HG8240SIP. Provisioning, configuring and troubleshooting of ZHONE devices ONT types 2424, 2520, 2511,Provisioning, configuring and troubleshooting of ALCATEL devices ONT types I240GP, I240GA, I440GP.Provisioning, configuring and troubleshooting of WIMAX devices. Supporting field engineers and troubleshooting various technical problems. Activation of Voice & Multimedia services for residential & Enterprise customers Including DEL, PABX, ISDN etc. Service provisioning and maintenance through Huawei ,Alcatel & Zhone NMS. Provides on line technical support and ensure the telecom services are provided as  Per the quality standard of Etisalat & Vendors. Configuration, troubleshooting of IPTV (E-Vision) services;

FTTH PROJECT

Major Responsibilities:

Work  on  the  passive  optical  transmission  technology  and  mainly  applies  to  the Scenario such as fiber to the home (FTTH) to provide various services:

Voice, Data, Video, Leased line.

Migration of Current Copper Customer services (DEL, HSI, IPTV) into GPON system and Provide New services such as DEL , HSI , IPTV , Leased Circuits in GPON.

Installation/configure Linksys IAD Devices (SPA8000, SPA2102) and SIP Phones to

Provide VOIP Services in GPON System.

Handling  of  different  kind  of  Management  System  such  as  Corporate  Billing  and Customer Management (CBCM), Lock net

Coordinate with Route and Record (R&R) section to update to GPON Data.

CST MUSSAFAH-AUH (CONTROLLER)& MDF SUPERVISOR

Assigned work provisioning and complaints for the Field Staff (ISP & OSP).

Assigning logistic material for the installation.(ISP & OSP)

Arranging work for the out sourced companies.

Arranging all meeting with the concerned.

Time sheet monitoring on daily basis with H/R staff.

Having sound knowledge of MDF work (Patching,Jumpering,De-jumpering & Supporting to all staff whose are working on field.Cable/patch chord routing and re-routing requirements as per the exchange requirements.

Uplifting (Dismantling) of Telecom equipment in the Exchanges.

Pakistan telecommunication corporation limited.

Mar-2007 to May-2008

Job title:  Assistant Manager

Industry: Telecommunication

Major Responsibilities:

Managing patching before connection provisioning.

Worked with DSLAM and MINI DSLAM.

Achieving target on daily basis in Provisioning and complaints.

Making installation & networking switches on commercial clients.

Worked on Huawei, Shiro, and Zyxel & Cisco Modems/routers.

Mahmood Brothers(Tanner & Garments)

June-2003 to Feb-2007

Job title: Export Executive/Assistant to Director

Industry: Manufacturer/Exporter/Importer

Major Responsibilities:

Correspondences with foreign and local buyers and vendors.

Preparation to Documents for relating the Export. /Imports.

Making arrangement to all Customer appointments, Hotel staying, pick n drop services, beverages and etc…

Making record and preparing the Rebate documentation.

Merchandising to the sampling and arranging to send by couriers.

Correspondence with bank for maturities of export payments.

Collection of foreign currency payments from different banks.

Arrange forward cover from different banks negotiating best rates for extra recovery from our foreign payments.Arranging participation of Directors in International Seminars, Exhibitions and Events.Doing arrangement all Export shipment procedures, Banks, Shipping Company, Freight Forwarders, Clearing Agents and Transports.

International Cargo Services / Saqib Associates International

May -1998 to June- 2003

Job title: Import & Export Pharmaceuticals Specialist

Industry: Clearing Forwarding Agent/ Indenting Pharmaceutical Raw/Finished and Packing Materials.

Major Responsibilities:

Having specialization to Clear the Consignment and Shipment towards Air, Sea and Dry ports.Strong Knowledge about the Customs Tariff, SRO’s, P.C.T and U.S/B.P Pharmacopeia.Evaluation to the material according to the Import country and duties.Correspondences with the buyers and vendors according to the Consignments.
Professional

Trainings:

Training of Fiber Connecterization /Fiber Splicing by Fujikura, Japan. East Exchange, Abu Dhabi.

Training of IPTV Service on Broadband, by Huawei.

Training on Gpon for Multi-Service Access, from Etisalat Academy, Dubai.

Training of the Huawei OLT (T-5600) from the Etisalat Academy, Dubai.

Training of new NMS of Huawei U2000 in T&A Bldg. Abu Dhabi.

Attend Training of I C N D (Interconnecting of Networking Devices from Etisalat Academy, Dubai.
PERSONAL

NAME                                   FAISAL AKHTAR

FATHER’S NAME              MUHAMMAD AKHTAR

DOB                                      22ND JUNE 1975

MARITAL STATUS            MARRIED (2-Boys)

RELIGION                            ISLAM

HEALTH                               GOOD HEALTH

DRIVING LICENCE            UAE VALID LICENCE