MD. MUZAMMIL
B. Tech in Computer science and Engineering (2007-2011 Batch).
E mail [email protected]
Contact No. 08910821286, 09903678042(Mob.)
Career Objective:
To be a part of a projective organization which will allow experience through opportunity provided and to work in a competitive and challenging environment so, that I am able to perform and deliver the best out of myself.
Work Experience:
1) Currently working as Technical Support Executive at Wizcorp Global Solutions Pvt. Ltd. Kolkata since 12/08/2019
2) Computer Science Teacher at TCIS, Malda, West Bengal having been employed there from 28th August 2017 to 31st July 2019
3) Computer Instructor at ASET, Kidderpore, Kolkata having been employed there from August 8th, 2014 to August 26th, 2017
4) Technical Field Support Staff at Quantum Connect Services Pvt. Ltd., Kolkata having been employed there from May 27th, 2013 to Nov 26th, 2013
5) Customer Service Executive at Printage Technologies, Kolkata having been employed there from July 4th, 2011 to May 3rd, 2013
Present Responsibility:
Provide thorough support and problem resolution for customers.
Maintain composure and patience in face of difficult customer situations.
Build & maintain successful relationships with service providers, dealers & consumers.
Train new employees and explain protocols clearly and efficiently.
Assist management with scheduling, service protocol improvements, & quality assurance.
Achieve consistent in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical calls.
Researched issues on various computer systems & databases to resolve complaints.
Informed customers about issue resolution progress.
Worked with customers having data connectivity issues.
Referred difficult issues to upper management while maintaining positive rapport with customers.
Knowledge Exposure:
Operating System
:
WINDOWS, LINUX, MS DOS
Languages
:
SAP ABAP,C,C++,JAVA,PHP,FORTRAN, VISUAL BASIC, JAVASCRIPT
Databases
:
DBMS,SQL,MYSQL
Web Technologies
:
HTML, CSS, HTML5, CSS3,
Documentation
:
MS WORD 2016, MS EXCEL 2016
Computer Networking
:
LAN, MAN, WAN, Switching, Routing, TCP/IP, FTP, DNS, DHCP etc.
Multimedia Animation
:
Flash Macromedia 8, Photoshop
Education Qualification:
Name of the Examination
Year of Passing
Board
Percentage
Division/
Class
Madhyamik (X)
2003
W.B.B.S.E.
54.75
2nd
Higher Secondary (XII)
2005
W.B.C.H.S.E
63.00
1st
B.Tech in Computer Science and Engineering(CSE)
2011
West Bengal University and Technology
7.62 out of 10 point scale (D.G.P.A)
1st
Semester wise Marks (In Point):
1st
2nd
3rd
4th
5th
6th
7th
8th
7.23
6.74
7.70
7.81
7.62
7.78
8.48
7.23
Training Details:
Summer Training
:
One Month Summer Training in IBM. Kolkata, on C++.
(From 25th June to 6th August 2008)
Industrial Training
:
6th weeks Training on Core Java in IBM Kolkata (From June to August 2010)
BSNL Training
:
Online Certificate Course in IP, Networking and Cyber Security
(From 29/04/13 to 23/06/13)
Personal Training
:
6 months+ Personal Training in SAP ABAP guided by experienced SAP ABAP Technical consultant
6 months+ Personal Training in AutoCAD guided by experienced AutoCAD Technical consultant
NPTEL Certification
:
NPTEL Online Certification in Six Sigma conducted by IIT Kharagpur
NPTEL Online Certification in Project Management for Managers
NPTEL Online Certification in Big Data Computing
Competitive Exam Details:
Qualified GATE 2011 & 2012 with an overall percentile of 87.5 & 92.03 respectively.
Personal Details:
Date of Birth
:
01-08-1987
Place of Birth
:
KOLKATA
Voter ID Card No.
:
FSZ2428274
Pan Card No.
:
AQCPM9232C
Passport No.
:
J7607355
Father’s Name
:
SALAHUDDIN
Sex
:
Male
Marital Status
:
Unmarried
Nationality
:
Indian
Languages Known
:
English, Bengali, Hindi, Urdu
Permanent Address
:
11/2/H/13 M.M.Ali Road 3rd Floor, Khidderpore,kolkata-700023
Hobbies and Extra
curricular Activities
:
Playing Cricket, Sports, Watching Movies.
Location Reference
:
Preference in Kolkata/New Delhi but willing to work anywhere.
Declaration:
I hereby declare that the information furnished above is true to best of my knowledge.
MD. MUZAMMIL