Syed Kazim Perwaiz
A-20, Bilal Town Malir Halt
Karachi-Postal Code75210
Res – +92-21-36973846
Mob – + 92-3212848275
[email protected]

Objective.
To succeed in an environment of growth, excellence and earn a job which provides me job Satisfaction and self
development and help me to achieve personal as well as organization goals.

Experience.
1st Mar16-UPTILL NOW. Bukhari Travel & Tourism Services (Industry Sales Department/B2B) KHI
BTTS has a wide range of products and Operates as a partner in all over Pakistan.
Business Development Manager
In This Organization My main duties & responsibilities are.
To expand Business relationships and confidence with personalized and caring services.
Maintaining a liaison with clients/Agencies.
To Visit clients on Daily basis.
Recovery follow-ups.
Coordination B/W agencies and Ticketing team regarding ticket issuance
matter/grievances. (Supervision)
Correspondence with GDS provider for the issuance of IDs for newly boarded agencies.
Exclusive Working on GDS Segments development.
Maintain Other responsibilities according to the circumstances.
All necessarily related works.

01st Oct2015-28th Feb16 Polanis (Pvt) Ltd. (Industry Sales Department/B2B)
Polanis Travels provides B2B services in the Market.

01st Dec2014-30th Sep2015. Sonya Travels (Pvt.) Ltd. KHI
Sonya Travels provides B2B services in the Market and deals in Industrial sales.
Counter Supervisor.
In This Organization My main duties & responsibilities were.
Prompt and Polite customer dealing with Counter/emails/telephones.
Maintaining a liaison with clients even when there is no current Business.
Developing Business relationships and confidence with personalized and caring services.
Ticketing &Reservations of all airlines, of all sectors.
Reservations on Phone and emails from Agents/Clients.
Work on Market fares of the most frequently used airlines,
To correspondence for ad-hock with airlines for groups.

12th Sep 2011-30th Nov2014. Quality Aviation Pvt. Ltd. KHI
Quality Aviation is an official Partner of the Carlson Wagonlit Travel Partner Network
and Operates as a partner in Pakistan.
Senior Travel Consultant/Implant Officer.
In This Organization My main duties & responsibilities were.
Making reservations using Reservation Systems ABACUS/Amadeus.
Providing Customer support services to corporate clients for LHE-ISB-KHI Offices as well
Promotion of value added services offered by the Company/airlines.
Answering of queries by Emails to corporate clients.
Consultancy and proceeding for Visa obtaining.
Invoice handling.
To issue domestics & International tickets.
To work on Fares.
Preparation of visa documents.
All necessary related works.
1st Feb2009-10th Sep2011. Gerrys HRG (Hogg Robinson Group) KHI
The worldwide network that provides a range of corporate services which add real value to our clients’ travel
expenditure.
Implant Officer.
In This Organization My main duties & responsibilities were.
Making reservations using Reservation System ABACUS/Galileo.
Providing Customer support services to Proctor & Gamble Company at their company.
Promotion of value added services offered by the Company.
To Email and queue for Limousine Service and Stop over paid by airlines.
Answering by Email and chat service. Comprehensive support,
Assistance, consultancy on various products and services offered by different Airlines to Customers.
Consultancy and proceeding for Visa obtaining.
Using Queues and Complains Management System.
Invoice handling.
To issue tickets domestics & International
To work on Fares.
All necessary related works.
1st Oct 2007-30th Sep2008. ETIHAD AIRWAYS. KHI
The Airline is a National flag carrier of UAE.
Reservation & Ticketing Agent.
In This Organization My main duties & responsibilities were.
Making reservations using Etihad Air Ways Reservation System AMADEUS.
Providing Customer support services to Etihad Airways passengers via In-bound and Out-bound calls.
Promotion of value added services offered by the national flag carrier of UAE.
To take action on Travel Agent’s PNR according to the policy.
To Email and queue for Limousine Service and Stop over Connection Stay at the cost of Air Line to
relevant Stations.
All necessary related works.
01st Sep 2003-30th Sep 2007.
NCR/PIA Contact Center.
KHI
Customer Services Representative/Travel Consultant.
The Contact Center works on behalf of Pakistan International Air lines.
In This Contact Center My main duties & responsibilities were.
Responsible for the handling of shift wise tasks, smooth running of operations and prioritization of
daily task.
Handling the queries to inform passenger’s regarding their reservation’s need any further changes.
Responsible for providing quality services to PIA customers.
Customer interactions through email chat and call with local and international customers.
Handling the Complaint Management System, closing complaints and responding to customer queries.
Training of new employees for the department.
Shift supervision for the entire inbound department when needed, managing around 40 agents at a
time.
Responsibilities included managing all customer queries regarding fares inquiries, schedules and
reservations requirements.
Making reservations using PIA Reservation System SABRE.
All necessary related works.
Academic Qualification.
MA in IR
B. Commerce
Karachi University.
Karachi University.
Professional Courses.
Diploma in Information Technology.
Certificate in SABRE GDS.
Tariff & Ticketing
NCR Education Center.
PIA Training Center.
PIA Training Center.
Computer Literacy.
I can easily work on
MS-Word.
MS- Excel.
MS- Power Point.
Internet.
Languages.
Can speak up English, Urdu.
Interest.
To Play and Watch Cricket.
To Watch Talk & Quiz Shows.
Served Companies as Corporate Customer Supervisor
P&G (HO,Port Qasim , Hub Plant)
Barclays Bank
Citi Bank
Merck Marker
NIB Bank
SSGC
ATCO
Novartis Pharma
SCB
Bayer Crops Science & Health
Eli Lilly
B2B serving agencies/clients (personal)
Al Karim Travel & Tours The Voyages
Mid Sky Travels Peac Travels
Union Group Al-Mughni Travels
Axis Travel & Tours 2ur 2day
Umair Travel Bega Travels
GEO Travels & Tours Mac N Kro
Global Travel Planners Global Express
Check In Travels Al-Aswed
Village Travel Kings Travel & Tourism
Express Travel
Just Travel
TICKET WICKET TRAVEL AND TOURS
T.R Motas Travel
e-SAFAR TRAVEL & TOURISM
Freedom Travels and Tours
Tour D Care
Premio Travel & Tours
My Travels
Alqibla Travels & Tours
Abbal Travels
Al Ghaffar Travel Agency
Lexus Travels

To provide technical support to the counter staff.
Other responsibilities which management assigned.
All necessarily related works.
12th Sep 2011-30th Nov2014. Quality

KHI
Business Development Manager.
In This Organization My main duties & responsibilities are.
To develop Business relationships and sureness with personalized and caring services.
Maintaining a liaison with clients/Agencies.
Visit clients on a daily basis.
Recovery follow-ups.
Coordination B/W agencies and Ticketing team regarding ticket issuance matter/grievances.
Correspondence with GDS provider for the issuance of IDs for newly boarded agencies.
Other responsibilities according to the circumstances.
All necessarily related works.
01st Dec2014-30th Sep2015