Swarup Chowdhury
87/ B CASSIPORE ROAD

BLOCK-D FLAT-2 KOLKATA-2

Mobile No.: +91-9007016674, 9331355588

E-Mail: [email protected],[email protected]

SYNOPSIS
v  A perspicacious leader with over 11yrs. of experience in managing Operations and CRM/CSD activities.

v  Dexterous at determining training and development requirements & lead process improvement initiatives to enhance efficiency in overall operations.

v  Handled various activities like Resource Planning, Quality Management, Recruitment, Identifying and Co-coordinating Training needs, Scheduling and Staffing for 24 hours operations, Effective Monitoring and Data Tracking for Higher Yield, Employee Engagement and Reward System with Setting up of Comprehensive MIS and PMS.

AREAS OF EXPERTISE
·         Relationship Management

·         Identifying & networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth by CRM/CSD.

·         Maintaining SLA and achieving the set target.

Man Management, team building skills.

Good Excel & Database Knowledge.
PROFESSIONAL PROFILE
1.  Current Organization        :  Pacenet Meghbela BroadbandPvt Ltd.

Duration: 05-05-2015 to Present

As Deputy Manager Operation.

Responsibilities:

Ø  Effective monitoring and managing team performance on key deliverables on Tech Support Aspect.

Ø  Look After Entire Service in prospect of customer Service and Tech Support.

Ø  Managing day to day ADMIN and Financial.

Ø  Preparation of daily and weekly reports.

Ø  Trend analysis and action plans.

Ø  Performing random call audits for checks on quality of service.

Ø  Coordination with the support departments and other functions.

Ø  Revenue enhancement Team to increase Revenue on a Daily activity.

Ø  Implement of Payment Gateway using CRM.

Ø  Website Development and Integration with CRM.

Ø  Strategy on revenue, Plans and Growth and implementation.

Ø  HR & Administration

Ø  Strategic Management

2.  Current Organization        :  Kochar Info Tech Pvt Ltd.

Duration: 05-08-2013 to 28-10-2014 (14 months)

As an Assistant Manager (OPS).

Responsibilities:

Ø  Effective monitoring and managing team performance on key deliverables.

Ø  Drive performance with effective coaching and situational feedback to team members.

Ø  Preparation of daily and weekly reports.

Ø  Mentoring & delegation of authorities.

Ø  Handling floor activities which includes real time monitoring & closing & addressing grievances  of associates

Ø  Delegation of authorities within team, employee engagement programme to control attrition for the organization

Ø  Coordination with the support departments and other functions

3.  Previous Organization      :  Spanco BPO

Duration: 13-12-2012 to 04-08-2013 (8.5 months)

As an Assistant Manager (OPS).

Responsibilities:

Ø  Effective monitoring and managing team performance on key deliverables.

Ø  Drive performance with effective coaching and situational feedback to team members.

Ø  Preparation of daily and weekly reports.

Ø  Trend analysis and action plans.

4.  Previous  Organization     :  Reliance BPO (62 months)

Duration: 20-10-2007 to 12-12-2012.

Working as a Senior Team-Leader

Responsibilities:

Ø  To look after recruitment.

Ø  To look after administration part .

Ø  Effective monitoring and managing team performance on key deliverables.

Ø  Drive performance with effective coaching and situational feedback to team members.

Ø  Preparation of daily and weekly reports.

Ø  Effectively develop team members for next level through projects.

Ø  Roster Management (Intraday Exceptions & Manpower Deployment).

ACADEMIA
Ø  BA (Calcutta University)

Professional Qualification:

v  Certificate In Computer Hardware from ‘YOUTH CENTER’.

v  Certificate In Computer Hardware & Networking ‘TMEC’.

v  Certificate in Conversational English & Finishing Course from ‘WEBEL’.

PERSONAL DOSSIER
Strengths:

v  Excellent Managing Capability.

v  Excellent Situation Handling Capability.

v  Quick Learner, stretchable towards jobs and very adoptable with present environment.

v  Excellent Communication Skill in English, Hindi and Bengali.

Self-Assessment:

My priorities in life are Punctuality, Sincerity and carry out my responsibilities as perfect as possible.

Current CTC:           3 Lakhs 80 Thousand+ Incentives

Expected CTC:       Negotiable and as per the company standard.

Notice Period:       15 Days.

Passport No.:         L9593760

Personal Profile:

Date of Birth                                                     :  27thFebruary, 1981.

Language Known                                               :  English, Hindi and Bengali.

Father’s Name                                                   :  Mr. M.M.Chowdhury

Marital Status                                                    :  Married.

Déclaration :-
I hereby declare that the information mentioned above are true and correct to the best of my knowledge.

SIGNATURE OF THE CANDIDATE

Swarup Chowdhury