Hussein Abdel Salam Mansour
Lebanon, Beirut, Mazraa, Abdul Ghani Araysi Street
+961 3 079997
[email protected]
Fourteen years of experience in the banking and finance sector. Experienced in retail and operational banking credit file study, credit reviews and recommendation, retail lending, account management, customer service, customer relationship management, mortgages, market research, and team leading.
Core Competencies:

• Committed to success with strong analytical and organizational skills.
• Higher-ranking cross seller and proven ability to generate revenue growth
• Superior communication skills, developing and maintaining strong professional relationships.
• Self-developer and creative problem solver.
• Attended technical and managerial workshops in the fields of operational management, customer service and retail banking.

Education:

Lebanese American University (LAU), Beirut, Lebanon.

▪ Master’s in Business Administration (Emphasis: Marketing and Management) Spring 2009-GPA 3.5.

Lebanese American University (LAU), Beirut, Lebanon.

▪ Bachelor of Sciences in Business Banking and Finance- Spring 2006-GPA 3.2
▪ Honor’s List: Spring 2005 and Fall 2006.

Certificates:
▪ Business Etiquette and Professionalism Workshop provided by Formatech (May 2017).
▪ Coaching for CSO’S provided by WYDNER COACHES ( January 2015).
▪ Lebanese Financial Regulations Exam required by Central Bank of Lebanon ( July 2014).
▪ Bank insurance products Certificates (2009 and 2014)
▪ Legal Aspects of Banking Operations provided by Association of Banks in Lebanon (February 2014).
Professional Experience

CreditBank SARL – Hamra and Verdun Branches, Beirut, Lebanon April 2012 – June 2019

Head of Customer Relationship Officers:

• Enhance the relations and growth of existing clients and attracting new ones, (I have good portfolio retail and savings). More than 1000 clients.
• Cross selling of all bank products and services.
• SME lending (overdrafts, post finance, and discounted bills)
• Retail lending (Loan types: Housing loans, car loans, Educational loan, Personal loans, Credit Cards, POS).
• Proposed all financial transactions and set up new accounts.
• Assists customers with all banking services.
• Preparing offers for potential companies including all bank products and services.
• Owns good portfolio and have good connection with Real Estate Developers and car dealers.

BankMed SARL – Head Office, Beirut, Lebanon May 2006 – March 2012

Senior Credit Officer at the Consumer Credit Products Department November 2009 – March 2012

● Studied clients’ proposals for housing loans, car loans, credit cards, Merchant, and personal loans.
● Minimized credit risk by conducting a deep research and analysis regarding history of client’s capabilities and abilities to repay their obligations on time.
● Assist in the implementation of sales and marketing strategies, penetrate and deepen existing client relationship.
● Look out for opportunities to generate incremental sale/spends and initiate cross sell at corporate.
● Understand market dynamic and share with product team to arrive at a competitive product offering.
● Interact and manage relationship with all channels partners and corporate coordinators.
● Create leads and maintain sales pipeline, develop new channels to build merchant acceptance, and ensuring profitable growth and expansion of the merchant business.
● Prepared and submitted credit recommendations to the higher management.

Bankmed SARL – Mazraa Branch, Beirut, Lebanon May 2006 – October 2009

Customer Services Representative/Teller

● Promoted and cross sold all BankMed services and products
● Achieve the assigned sales target, provide key market information on competitors.
● Executed exclusive clients financial transactions and assist in resoling specifies default transaction on request.
● Teller operations, executed transfers, check collections, salary domiciliation.
● Issuing debit, credit, internet, and set up different types of accounts.

Lebanese American University, Beirut, Lebanon September 2006 – February 2009

● Research Assistant in the Finance and Economics department
● Events management assistant for Seminars & Conferences such as Conference of Islamic Banking in 2007, Conference of Privatization in 2008, and others.

Wall Street Institute, Beirut, Lebanon March 2006- May 2006
● Assisted customers with orientation and registrations for different programs.
● Advertised and promoted courses.
Lebanese American University, Beirut, Lebanon September 2004 – February 2006
• Assistant to the Dean for student services and orientations

Lebanese American University, Beirut, Lebanon September 2004 – June 2005
• Assistant to the Director of Registrar’s Office.
Yamout Hearing Center, Beirut, Lebanon September 2003 – February 2004
• Worked as Sales Representative.
Lebanese American University, Beirut, Lebanon February 2003 – August 2004

• Worked in the Purchasing and suppliers functions mainly follow up contract.
Training:

CreditBank, Beirut Lebanon March 2012 – June 2019

Several insurance training, banking operations, money laundry, customer services, marketing and sales training courses.

BankMed, Beirut Lebanon June 2011

Promoting credit cards products to merchants like prepaid cards, loyalty programs, gift cards, installment cards, and charity cards. In addition to card acceptance procedure, managing POS, 3D certification, develop strategic plans for merchant business, Acquiring, and fraud prevention

Bank Audi, Beirut, Lebanon April 2006

Internship “Teller and Over-the-Counter Operations” as Customer Services Representative.

Membership:

• Board Member of LAU Alumni Beirut Chapter (September 2015 until date).
• President of LAU Finance Club (September 2004 to September 2005).
• Member in LAU social work club (September 2002 to September 2003).
• Member in The Lebanese Scout (July 1992 to June 1995).

Computer Skills:

Microsoft office, SPSS, Internet browsing, ICBS, Internet surfing, social media, and Bank Master.

Languages:

Fluent in written and spoken English and Arabic.

Personal Interests:

Traveling, Swimming, playing tennis, organizing events and meeting new people.

References:

Available upon request.