Ferdinand Del Rosario
#237 Pearl st. Sta. Lucia Village, Phase 5,
Punturin, Valenzuela City
Mobile #: 09561940471
E-mail: [email protected]
Objective
Looking for a position as a team player with a people-oriented organization where I will be
able to maximize my experience in customer service inside a challenging environment for
achieving all the corporate goals.
Special Skills
• Advance knowledge of computer reservation programs.
• Good oral and written communication skills.
• Goal oriented and ability to work in a team environment.
• Good skills in conducting internet research for obtaining customer information.
• MS Office: Word, PowerPoint, Excel, Publisher.
• Experienced in managing confidential data.
• Dedicated and hard working.
• Multi-tasking ability in stressed environment.
• Fast learner.
• Professional Driver.
Work Experience
Organization: Game – Unit Internet Café
IT Information Technology
September 2011 – up to present
• Kept detailed messages from the person called upon, containing name, call timing and
business nature.
• Handles and solves customer queries if any.
• Responsible for DFA on-line assistance, SSS static on-line info, PAG-IBIG on-line
customer assistance, typing and other internet shop job.
• Identify and resolve product or service problems by clarifying customer’s complaint.
• Encoding and decoding.
• Utilized and repaired all common office equipment.
• Maintained detailed and up to date inventory of all technological equipment.
• Troubleshooting and resolved desktop support issues.
• Performed hardware and software support and installation.
• Performed maintenance of personal computers and peripheral equipment, identifying
problems and providing appropriate solutions.
• Researched and resolved problems on workstations and LAN, including IP resolution,
cabling problems, and peripheral malfunctions.
• Diagnosed and repaired computers to component and software level, establishing
alternative repair procedures to meet customer needs.
Organization: Uber/Grab Company (Part Time Job)
Driver
June 2014 – April 2019
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and
In-depth knowledge of vehicle maintenance is applied.
• Properly follow navigational directions from GPS and from the preferences of customers.
• Communicate with passengers, offering a safe and welcoming ride to their destination.
• Ensured that customer arrived safely and timely to their destination while creating
customer satisfaction.
• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use
advanced driving techniques to better improve time management and safety.
• Neat and smart appearance, customer friendly and intellectual individual with desire to
exceed expectations.
• Assist with loading and unloading luggage.
• Building a stronger kinder community with positive social interactions
• Responsible for taking the fastest and shortest routes.
• Keeping my vehicle clean and in good working order.
• Excellent customer service to always check in on individuals and ask if there is anything
I can do to make trip more enjoyable.
Organization: Kamayan Seafood Restaurant
Inventory Assistant and Service Crew
November 2006 – September 2011
• The primary duty of any inventory assistant is to help manage the inventory. This means
processing inventory orders, logging items that have been received and items that have
been taken from inventory, and physically moving product within the inventory room to
the sales floor, and vice versa.
• Inventory assistants prepare and apply shipping and mailing labels to items that are being
shipped out of the company to fulfill orders or replace damaged stock.
• Inventory assistants must inspect shipments of new stock as they come in, checking to
make sure orders have been filled correctly and looking for damage. If items are found to
be damaged or incorrect, the inventory assistant must make arrangements to get correct,
undamaged items to replace them.
• At times, the inventory assistant will physically unload and load inventory trucks and
place items within their proper place in the inventory room or warehouse.
• Inventory assistants must double-check all prices to ensure that the amount charged for
each item matches the amount paid. Sometimes the inventory assistant may also research
prices with various suppliers to make sure that stock is being purchased at the best
possible price from vendors.
• Inventory assistants must manage a number of different responsibilities while on the job.
Because their tasks are so varied, employers look for candidates who possess several
different abilities.
• Service crew members keep work areas, such as food preparation areas, and customer
areas clean and organized.
• Service crew members stock work and customer areas with needed supplies, such as
napkins, condiments, and cleaning supplies, and notify management when inventory
levels begin to run low.
• Service crew members assist with food prep and cooking to fill customer orders.
• Service crew members respond to customer complaints and questions, resolving issues
where possible and referring customers to managers as needed.
• Service crew members use various selling techniques to suggest additional purchases and
upsell to customers.
• Service crew members serve food to customers.
Organization: Excellent Worker’s Multi-purpose Cooperative
Company Driver
September 2003 – November 2006
• Follow all state regulations while operating a vehicle.
• Conduct routine maintenance, such as checking oil levels and inspecting tire pressure.
• Pick up passengers from a variety of locations and always ask for their level of
satisfaction after a ride.
• Communicate with dispatchers to inform them of whenever a passenger is about to be
picked up.
• Provide information to passengers about things to do in the local area.
• Using navigation apps to determine the best route.
• Map out driving routes ahead of time to determine the most expedient trip.
• Listen to traffic and weather reports to stay up-to-date on road conditions.
• Adjust the route to avoid heavy traffic or road constructions, as needed.
• Schedule regular car service appointments and report any issues.
Personal Background
• Age : 38
• Sex : Male
• Date of birth : October 06, 1981
• Place of birth : Valenzuela City
• Civil Status : Single
• Height : 5’4”
• Weight : 55 kgs.
• Religion : Roman Catholic
• Nationality : Filipino
• Father’s name : Federico J. del Rosario
• Occupation : Retired Company Employee
• Mother’s name : Nancy del Rosario
• Occupation : Housewife
• Language spoken : English & Filipino
Educational Attainment
Tertiary : Bachelor of Science in Computer Engineer
Lyceum of the Philippines
Intramuros, Manila
Undergraduate
(1998 – 2003)
Secondary : St. Mary’s College of Meycauayan
Meycauayan, Bulacan
(S.Y. 1994 – 1998)
Primary : St. Mary’s College of Meycauayan
Meycauayan, Bulacan
(S.Y. 1988 – 1994)