HIGHLIGHTS

ü  Typing speed for data entry: 40-45 wpm

ü  Computer literacy; computer operations, related software and office equipment- MS Office (Word, Excel, PP, Outlook), scanners and printers.

ü  Front desk interaction via phone, email, letters and in person.

ü  Good eye for detail; well organized, skilled in setting priorities.

ü  Resourceful and self-confident; can get the job done, and do it well.

ü  Highly effective in promoting a positive, productive environment.

ü  Strong interpersonal and communication skills.

EXPERIENCE

VFS Schengen                                                           March 7, 2019 – December 15, 2019

Customer Service Agent – Visa Application Center                                        Doha, Qatar

§  Document scrutiny and collection of applications for visa processing.

§  Handle customer / applicant queries personally or via email, telephone.

§  Record and maintain all application data. Ensure accurate and timely data entry into the system with zero errors.

§  Encourage applicants to provide feedback on services provided and their overall experience at the application center.

§  Ensure that the entire process is completed within the mandated Turn Around Time Qualification & Experience (Education, Experience, specific knowledge, skills understanding, attitude).

Gulf Laboratories Co. WLL                                           June 20, 2017-February 14, 2019

Data Encoder Clerk – Document Controller                                                   Doha, Qatar

§  Maintains data entry requirements by following LASTRADA workflow processes and procedures.

§  Assist sample receiving team and register the sample in LASTRADA system and allocate and forward the sample to labs as per the testing programme.

§  Prepares source data for computer entry using LASTRADA by compiling and sorting information; establishing entry priorities.

§  Maintains customer confidence and protects operations by keeping information confidential.

§  Contributes to team effort by accomplishing related results as needed.

Northern Area Armed Forces Hospital                  August 08, 2010- February 07, 2017

Work Control Clerk                                    King Khalid Military City, Hafar al Batin, KSA

§  Ensures that the work order is handled down to the designated section of the maintenance department.

§  Keep accurate records of work orders that were raised.

§  Must notify the on-call engineer or supervisor on case of emergency and able to value of work order raised.

§  Responsible for reviewing the existing data and to correct or update when it is necessary.

§  Maintain accurate database records.

Legend International Resorts                                              May 21, 2007- June 15, 2009

Receptionist                                             Waterfront Road, SBFZ, Zambales, Philippines

§  Greet clients, visitors and guests as they enter into office/hotel.

§  Answer inquiries regarding services and availability of the personnel.

§  Perform data entry and filing activities.

§  Provide information regarding products or services of the company/hotel.

§  Answer telephone calls and transfer calls to the appreciate person.

EDUCATION

Lyceum of Subic Bay                                                                                          2005-2007

Medical Transcription Services             Subic Bay Metropolitan Authority, Philippines

Olongapo City National High School                                                                 2001-2005

East Bajac-Bajac Elementary School                                                                1996-2001

CERTIFICATES AND TRAINING

Practical Assessment on Cardio-Pulmonary Resuscitation                  October 19, 2014

Northern Area Armed Forces Hospital                                   KKMC, Hafar al Batin, KSA

Practical Assessment on Cardio-Pulmonary Resuscitation                          July 07, 2012

Northern Area Armed Forces Hospital                                   KKMC, Hafar al Batin, KSA

Practical Assessment on Cardio-Pulmonary Resuscitation                     March 14, 2011

Northern Area Armed Forces Hospital                                   KKMC, Hafar al Batin, KSA

Orientation on Basic Fire and Safety                                                      October 02, 2010

Northern Area Armed Forces Hospital                                   KKMC, Hafar al Batin, KSA

Call Center (English fluency 100hrs)                                                        August 07, 2009

GP Corporate Personality Enhancement Center                                     SBMA, Philippines

Medical Transcription On-the-job training                                        June 2007- July 2007

Multi-Scribe Global Outsourcing                                                   Quezon City, Philippines

Medical Transcription Seminar                                                            February 20, 2005

Lyceum of Subic Bay                                                                               SBMA, Philippines

PERSONAL INFORMATION

Age                              31 years old

Date of birth              February 08, 1988

Citizenship                 Filipino

Religion                      Catholic

Passport No.              P5608745A

Residency Permit      28860818674

CHARACTER REFERENCES

Engr. Allan Nabong

QA/QC Head

QC Department

Gulf Laboratories Co W.L.L.

Engr. Melvin Soriano

QA/QC Senior Supervisor

QC Department

Gulf Laboratories Co W.L.L.

Engr. Thomas Praveen

Biomedical Engineering Manager

Engineering Management and Works

Northern Area Armed Forces Hospital