Bea Michelle Sumande Palma

Blk36 Lot3 Kabugwason, Brgy.Mansilingan

Bacolod City, Negros Occidental, 6100

Contact No. +63945-147-9858/0945-566-4974

Email Address: [email protected]

Birthdate    :    July 13,1990

Gender    :    Female

Civil Status    :    Single

Height        :    5’1”

Nationality    :    Filipino

Objective:     Cognizant of my capacity and willingness to work, I would like to express my intention to apply in any position on your company.

EDUCATION

Tertiary:    La Consolacion College – Bacolod
Bachelor of Science in Hospitality Management

S.Y. 2007- 2011

Secondary:    Negros Occidental High School
Bacolod City

S.Y. 2003- 2007

Elementary:    Education and Training Center School III
Bacolod City

S.Y. 1997- 2003

WORK EXPERIENCE

Front Office Staff at Circle Inn Hotel & Suites Bacolod
(August 2013- November 2019)

Assist / attend to client’s and guest’s queries
Attend to incoming calls / direct callers
Earmark guest’s / client’s requests and see to it that it is taken cared of
Writes all important endorsements on the endorsement notebook
Earmark daily bookings and reservations on the system
Check in and check out guests
Settle accounts upon check out of guests and see to it that all bills are paid.
Prepares cash / sales report after shift for submission.
Checks and turnover the revolving fund to the next shift or person on duty.
Handling customers complaints in a professional and diplomatic way

Reservation Officer/ Sales Assistant at Circle Inn Hotel & Suites Bacolod
(June 2014- November 2014)

Monitors room reservations and occupancy
Handles Online Travel Agency & Traditional Travel Agency
In charge with room allotments for travel agencies via their Extranet
In charge of email inquiries
Handles group reservations
Prepares Quotations & Contracts for group bookings
Keeping up to date with special promotionsvia our official facebook page
Prepares monthly Commission Report of Online Travel Agencies
Handles credit card transactions & keep them confidential
Attend to guest’s inquiries for function rooms through phone or in-person

Neo Foods Corp. – Jollibee Libertad
(September 2011 – February 2012)Cashier

OJT at The Chef (October 20- December 11,2010)
OJT at Palmas Del Mar (July 12- October 18,2010)
On- board Training at St. Peter The Apostle of Negros Navigation and Super Ferry 5 of Super Ferry (2009)

SKILLS

Literate on Office and other machine operations – Typewriter, Fax machine, Scanner, Laminator, Photocopier, POS Terminal Machine
Public relations and customer service oriented
Basic knowledge in Microsoft Word, Excel and Power Point
Can speak Hiligaynon(native), Filipino (fluent) and English
Have a good communication skills, can work in shifting schedules, easy to learn and responsible.

REFERENCES

Mrs. Teresita Ongo

Manager

Mercury Drug Store, Bacolod

434-4879

Ms. Anna Rose Mijares

Sales Executive

Circle Inn Hotel & Suites

709-9111/ 0922-825-6266

Mr.Juaro Jamili

F&B Supervisor

Circle Inn Hotel & Suites

709-9111/0917-328-6344