van Bopaiah – 9740013892 [email protected]
GOAL
To curate memorable experiences for guests and will go the extra mile to learning and development in order to
contribute to the organizations growth. The hospitality industry allows me to understand people’s cultures, teaching me
something new every day.
EXPERIENCE
Front office Executive – Conrad Hotel & resorts, Hilton Bangalore (April 2019 – August)
Front Office -Assistant, Ritz Carlton (September 4th 2017 – February 19th 2019)
• Perform all check -in and check-out tasks.
• Manage phone reservation register guests and assign rooms.
• Performing cashier related functions like posting charges to Guest accounts raising paid out’s currency
exchange guest bills and group billing and city ledger.
• Performed task as the AYS(operator) agent operate telephone switchboard station in order to answer
calls process guest’s requests for wake up calls, answer and record all guest’s requests, question or
concerns.
• Log all guests requests or issues into to computer , contact appropriate individual or department and
follow up with guest to ensure their requests have been met to their satisfaction.
• Welcome Executive guests on arrival and assist them during their stay dealing efficiently with enquires
any complaints.
• Ensure that all guest supplies and amenities are offered and replenished to required standards.
• Worked equal time as a operator, front desk agent , guest services agent and club desk associate.
Front Office –Assistant, Oberoi Hotels & Resorts (Trident Chennai April 2016 – June 2017)
• Handling guest check-ins & check-outs at the reception and at the cashier.
• My time in reservations has allowed me to learn about various market segments

• Following Leading Quality Assurance Standards to insure exceptional service to guests.
• Time in concierge has taught me to handle guest requests and creating fantastic guest’s
experiences.
Hotel Management Trainee:
• 6 Months Industrial training throughout all departments at Vivanta by Taj – Bangalore
• 6 Months Industrial training throughout all departments at Taj Ooty, Gem Park Ooty, ITC
Fortune Ooty.
• Banquet Trainee for Mysore Maharajas
• Outdoor Catering for The United Planters Association of Southern India
ACHIEVEMENTS:
• Professional Bartenders course
• Information Security and Protection ( ISPT) – E learning 2017 Course in special guest
handling
skills
ACADEMIC QUALIFICATIONS
• Period of study Degree Awarded
School/College Percentage 2012 – 2015 BHM
Monarch International First Class
2010 – 2012 Pre university Christ University 60%
2009 – 2010 S.S.L.C Bharatiya Vidya Bhavan