MICHELLE P. LAUREANO
BLK 3 FARWANIYA, KUWAIT

MOBILE NO. : 65622684

EMAIL: [email protected]

OBJECTIVE

To work in a dynamic organization where my knowledge and skills shall be fully utilized to the advantage of the business organization.

WORK EXPERIENCE

Yousef Alghanim & Sons

Xcite Electronics

Sales Associate

January 17, 2015 – September 14, 2018

Duties Responsibilities

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• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
Samsung Mobile Philippines

Sales Consultant

June 3, 2012 – December 30, 2014

Duties Responsibilities

• Remain knowledgeable on products offered and discuss available options
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
 

Philippe Gadgets and Accessories

Sales Consultant

SM Appliance Center

Mall of Asia

October 2, 2011 – March 2, 2012

Duties and Responsibilities

• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Provide customers with product information that they need
• Demonstrate the working of a product when required
• Provide information on daily deals and promotions
 

EDUCATIONAL BACKGROUND

2008 – 2010      :     STI College Balayan

Diploma in Hospitality and Restaurant Services

2004 – 2008     :     Balayan National High School

High School Diploma

1998 – 2004     :    Canda Elementary School

​​        Canda, Balayan, Batangas

SKILLS & QUALIFICATION

• 7 year’s experience
• Excellent communication skills and Customer Service
• Able to handle Customer Complaints and resolve problem in professionally.
• Able to handle Challenging position.
• Computer Literate ( MS Word, MS Excel, Internet & Emails)
• Knowledge in operating Scanner, Fax Machine, Xerox Machine.
• Language Known : English & Arabic
 

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Michelle P. Laureano

​​​​​​​​​Applicant