JUDELYN D. DELECTOR

Sitio Tahna, Tisa, Labangon, Cebu City

0995709308

[email protected]

PERSONAL INFORMATION

Date of Birth                          May 14, 1991

Place of Birth                        Bonbon, Aloguinsan, Cebu

Height                                     5’0

Weight                                    44 kgs.

Gender                                   Female

Status                                     Single

Religion                                  Roman Catholic

WORK EXPERIENCE

FSC Senior Planner              NCR Corporation (May 2015-present)

-Servicing atm’s  of NCR Philippines

-Planning of all incoming work order allocations

-Support the activities of the Customer Engineers (CE’s)

-Scheduling appointments

-Recording any requested information for customer complaints

-Handling any incoming telephone messages that may need to be transmitted to the engineers

-Maintaining effective and timely communication with engineers

Telemarketing officer           Philippine Vending Corporation (June 2011 – May 2015)

-Ensures accurate receiving and delivery of customers’ orders

-Ensures proper documentation, filing, recording, and monitoring of customers’ files and other information

-Responsible for effective tracking of sales

-Handling outbound and inbound marketing calls

-Responsible for efficient AR management

-Submits timely reports to internal users

-Handles complaints, settles disputes, and resolves conflicts w/ customers

-Follow up EWT for accounts which withhold taxes

Part-time ESL Instructor      CH2U, Inc. (February 2014 –September 2014)

Part-time tutor                       College years

Student assistant                  Dean’s office and in the Office of Student Affairs

On-The-Job Trainee             National PhilHealth Corporation, PRO7

·         Screens membership applications and data controlling of forms

EDUCATION

College                                   Bachelor of Science in Management

University of the Philippines Cebu College

Majors: Marketing, Finance, Human Resource Management                                                                                   and Operations Management

Minors: Business Communication, Information Technology

Secondary                             Aloguinsan National High School

Poblacion, Aloguinsan, Cebu

Educational Achievements

Dean’s lister

Maintained scholarship for 4 years

Second Honorable Mention, High School

Civil Service Eligible            Passer: May 27, 2012 exam

Professional level

SKILLS

Managerial Skills                  Creating effective strategies in business

Has the ability to manage things well

Flexible and goal-oriented

Communication Skills          Able to speak English, Filipino and Cebuano languages

Has good communication skills

Computer Skills                    Mastery of Microsoft Office programs (Word, Excel, and                                                                                          PowerPoint)

Experienced in SAP software

AFFILIATIONS                      Member of Management Circle (2007-2011)

Member of Junior Finance Executives (2007-2011)

Member of Hugpong (2007-2011)

Member of Singles For Christ

WASHED UP partner

SEMINARS ATTENDED

Participant                           Go Negosyo Big Time. Cebu International Convention                                                                                             Center, Cebu City. June 20, 2008

Participant                           HATCH: A Kidult’s Guide to Managing Personal Finance.                                                                                        University of the Philippines in the Visayas Cebu College                                                                                        Conference Room. March 2007

Participant                           Financial Education Expo. Bangko Central ng Pilipinas

Cebu Regional Office, Cebu City. March 2010

Participant                           Risk and Return (Be Your Own Finance Guru). University of                                                                                  the Philippines Cebu College Conference Hall.January 2009

Participant                           Professional Pull Selling. Philtown Hotel, Cagayan de Oro City

March 13, 2012

Participant                             Win-Win-Win Customer Assistance for Resounding Excellence

February 2012

CHARACTER REFERENCES

Diana Luar

Field Service Coordinator

NCR Corporation

09204250080

Cora Janice Dipay

Field Service Coordinator

NCR Corporation

09255082876

Journanil Daquio

Field Service Coordinator

NCR Corporation

09213693740