CURRICULAM VITAE
MOHD. SAMAR ABBAS
A 173 Ground floor right,
Sushant Lok III,
Sector 57,
Gurgaon, Haryana, India
Pin 122002
Phone no: +91 8860966633
Email ID: [email protected]
Passport # P7620388;
PAN #AUDPA7212P
CAREER OBJECTIVE :
A solutions-oriented, results driven, articulate and analytical I.T engineer who can think “out of the box”. Interested in a challenging technical track carrier in a creative environment. Intend to build a career with leading corporate of High-Tech environment with committed and dedicated people, which will help me to explore myself and realize my potential. I am willing to work as a key player in challenging environment.
SKILLS :
Hardworking, versatile, devoted towards work and eager to learn new things.
Ability to quickly adapt new responsibilities.
Excellence in working with group.
Strong written and verbal communications with the ability to professionally liaise and negotiate with people at all levels.
Energetic and friendly personality with a willingness to go “the extra mile” to see a job well done.
Highly developed and analytical and decision making skills-logical, precise with excellent time management skills.
Detailed and analytical competencies, with the ability to solve complex issues.
Proven “take-charge” leadership skills that result in solutions.
EXPERIENCE HIGHLIGHTS:
Currently working as, a Specialist, IT Change Management with CONCENTRIX, since October 2015, wherein my responsibilities include the following:
Apply a structured Change Management process and methodology.
Establish and communicate the process mission, goals and objectives to all stakeholders.
Communicate with all initiators of requests, partners and internal departments on related issues involving the scope and preparation of change requests and ensure contents of the request are accurate and completed to standards.
Convenes and chair CAB (Change Authority Board) meetings.
Manages, approves and authorize RFCs through the life cycle.
To liaise with different groups both business and technical to find consensus Business/IT solution.
Create and generate metrics and scorecards to track progress and Service Level Agreement adherence.
Conduct Post Implementation Reviews.
Outage analysis of incidents caused by RFC’s in coordination with Problem management team.
Worked with CONVERGYS as a Senior Technician Network Services, wherein my responsibilities included the following:
Support level 1 & 2 access for implementations and deployment of new software and access and use profiles.
Identify and resolve employees’ technical issues.
Classify proper business justification for license purchase of new software. Maintaining SharePoint sites and mobile device management and consulting.
Creating corporate email accounts, distribution groups and mailboxes.
Managing share drive access. Using remote access, supporting work at home team.
Supporting corporate VPN. Configuring phone systems. Devoted with diverse experience in performance management, training, and employee relations. Advance technical experience and troubleshooting of Microsoft Windows OS, Microsoft Office, SharePoint administration, PeopleSoft 8, IEX, Avaya VoIP systems, Call Center Analytics, Active directory, win server 2003, win 7, Software license and hardware procurement, Citrix Metaframe, XAP, XMatters , WMS , from July 2014 to October 2015.
Worked with CONVERGYS as an I.T Helpdesk Technician.
· Being first point of contact for all Convergys employees and Clients.
· The responsibilities include quick analysis of the major outages experienced internally and issues faced by the Convergys clients around the globe.
· Coordinating with the CVG technology team as well as with the client help desk as required in resolving the outages ASAP.
· Responsible for quick and correct escalation procedures as per the client project profile and production server issues, correct escalation required for various development servers as well and providing support to Convergys employees on various applications 24/7, from August 2013 till July 2014.
Worked with CONVERGYS as a Senior Technical Support Officer.
Providing support services for AT&T U-VERSE, for IPTV, Fiber Optics Broadband and VOIP. Area of work included programming of STB, DVR’s, Universal Gateways, troubleshooting issues with these devices, intrusive line testing and coordinating with engineering field operations to resolve line fault, from March 2012 till August 2013.
Worked with WIPRO as a Level II (Technical Support Officer).
Providing technical support for AOL Broadband, TALKTALK Telecommunications UK, from August 2010 till December 2011.
EDUCATIONAL QUALIFICATION :
Bachelor’s degree in Electrical Engineering from Rajasthan Technical University, Kota, Rajasthan.
Senior Secondary High School from Aligarh Muslim University, Aligarh.
High School from Aligarh Public School, Aligarh.
TRAINING :
ITIL V3 Foundation Certified.
Practical 6 months training at B.H.E.L Haridwar on electrical machines manufacturing.
PROJECT:
Worked on solar cum windmill power plant project having generating capacity of 1000W.
EXTRA CURRICULAR ACTIVITIES:
Participated in Fashion Show competitions in state level.
Participated in badminton and Swimming inter school and college championships.
PERSONAL PROFILE :
Father’s Name : Mr. S. Z. Abbas
Mother’s Name : Mrs. Iffat Abbas
Date of Birth : 21st sept.1987
Languages Known : English, Hindi & Urdu
Sex : Male
Nationality : Indian
Marital status : Single
Hobbies : Music, snooker, swimming, reading.
DECLARATION :
“I hereby declare that the above written particulars are true to the best of my knowledge and belief.”
PLACE
(Gurgaon) (MOHD. SAMAR ABBAS)