Agnes B. Perez
Luntao Patubo Street, Dingle, Iloilo
Contact Number: 09474906618
Email Address: [email protected]

OBJECTIVES:
To obtain a challenging position in a high quality environment where my resourceful experience and academic skills will add value to organizational operations.

PERSONAL INFORMATION

Date of Birth: February 26, 1991
Age: 28
Sex: Female
Citizenship: Filipino
Religion: Roman Catholic
Language Spoken: Hiligaynon, Karay-a, Tagalog & English

EDUCATION

Central Philippine University
Bachelor of Science in Tourism 2007-2012
Lopez Jaena St.
Jaro, Iloilo City

SKILLS
Flexible and can do multitasking
Proficient in Microsoft Office and PowerPoint
Competent at social, oral and written communication
Able to work under pressure
Time management
Executive team leadership

WORK HISTORY

Customer Service Representative, September 2013- June 2014
Convergys – One Sanparq Building, Lacson St, Bacolod City
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Manage large amounts of incoming calls
Customer Service Representative- December 2014-March 2015
Startek- Two Global Center,, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Manage large amounts of incoming calls.

MOD (Mentor on Duty)- March 2015-December 2015
Startek- Two Global Center,, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo
Have the knowledge, skills, and abilities required of certificants to perform given responsibilities and tasks as related to the scope of practice.
Determine and support the implementation of a business policy, generally by providing the following:
the contents for the business rules that enforce the policy;
the process contexts in which the rules are applied.

Engagement Coach/ Operations Supervisor- December 2015- July 2017
Startek- Two Global Center,, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Responds to and resolves employee relations issues expressed by team members.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Corporate Accounts Officer- February 2018- May2018
Avida Land Corp.- Donato Pison Avenue, Mandurriao, Iloilo City, Iloilo
Relate with customers to understand what their specific needs are, so as to enable the company meet those needs.
Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction.
Strictly comply with the procedures and systems already outlined in standard operating manual of the company.
Provide required support for company’s operations as a very important team player.
Help identify prospective clients and link up with them on behalf of the company by developing and maintaining good relationship with them towards achieving the company’s business goals.

Assistant Sore Manager – September 17, 2018- May 31, 2019
Adobo Connection- 2nd Floor Foodcourt Area Ledesma Wing, Robinsons Place Iloilo

Manage operations, staffing and sales along with profit goals in sole assigned retail store.
Ensure complete conformance with entire store operations policies.
Manage store’s inventory with all established company guidelines.
Ensure to receive, check and place all merchandise orders.
Comply with company’s defined selling methods to sell merchandise to customers.
Head responsibility to keep store clean along with uncluttered.
Manage work plans within established budgets with purpose to attain optimal store coverage.
Hire, train, guide, discipline, revise and terminate organization’s employees.

Management Trainee- August 14, 2019- Present
Puregold Priceclub Inc.- Dalan El 98 Road Near Corner Cuartero Street, Jaro Iloilo City
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation
preparing promotional materials and displays
liaising with head office.

PROFESSIONAL LICENSE

Professional Civil Service Examination

REFERENCES

Available upon request.

I hereby certify that the above information are true and correct to the best of my knowledge.

Agnes B. Perez
Applicant