AOL Special Project (Email Tech Support)

Asia Prepress Technology

Feb 1998 – Jul 1998

DUTIES AND RESPONSIBILITIES:

–          Responds to AOL (America Online) Customers inquiries and complaints via email.

–          Provide daily email output report to supervisor.

–          Identify customer concerns / email drivers and provide feedback to supervisor.

–          Give suggested email spiel or macro that can be added in database.

–          Meet email target set by supervisor on a daily basis.

Data Encoder / Proofreader

RCP Data Services

Apr 1995 – Feb 1996

(Working Student Apr 1995-Oct 1995)

DUTIES AND RESPONSIBILITIES

–          Gathers, organizes and prepares source documents for data entry into the appropriate system database.

–          Enters both alphabetic and numeric data from source documents into the proper system database.

–          Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution.

–          Reviews data entered against the original source documents for accuracy and corrects any data entry errors or duplications.

–          Follows data program security practices and procedures at all times.

–          Perform other duties as assigned.

Document Processor / Scheduler

Clark Data Center Inc.

Feb 1996 – Jan 1998

DUTIES AND RESPONSIBILITIES:

–          Manage and generate reports in Microsoft Excel  and Word Perfect to track production for internal records on a daily basis.

–          Identify and classify documents and other electronic content according to varying characteristics such as security.

–          File and arrange documents into the company database.

–          Create new forms and templates to assist data encoders.

–          Review documents before releasing to Quality Assurance department for client sending.

–          Provides outstanding customer service to clients and data encoders by conveying an understanding their request and by answering questions, researching, and offering assistance.

–          Perform other duties as may be required.