PROFESSIONAL SUMMARY
I am a consummate professional with over a decade experience and sound knowledge of best practices cutting across banking operations, Contact Centre operations, corporate finance, project planning & promotion, digital marketing, business generation & development.

I pride myself as a zealous learner, as this has helped me develop multidisciplinary skills and cross functional competencies that are critical to business/service delivery and bottom-line profitability.

At every point, my goal is to display excellence and add value.
SKILLS & COMPETENCIES
✓ SMEs/Commercial/ Personal Business Development
✓ Sales/Marketing of Financial Products
✓ Deposit Mobilization/Customer Acquisition
✓ Digital Marketing
✓ Financial Analysis/Risk Management
✓ Strategy development & Implementation
✓ Performance Management
✓ Negotiation
✓ Training & development
✓ Virtual marketing & operational knowledge of automated dialer
✓ Proven ability to build dynamic teams and foster highly productive workplace environment.
✓ Proven ability to coordinate multiple projects and consistently meet deadlines.
✓ Selected above peers to lead sales, marketing, and call center customer service team
PROFESSIONAL EXPERIENCE
BUSINESS MANAGER,
Access Bank Plc, University of Lagos Branch, Akoka, Lagos.
Access Bank Plc, 280 Herbert Macaulay Way, Yaba, Lagos.
Senior Banking Officer (July 2017 till date)
● Responsible for determining and implementing comprehensive marketing strategy necessary to grow market share across all business segment in the environment. Consistently exceeded established marketing targets.
● Provided optimal management of the team’s balance sheet, profit & loss statement to mitigate adverse financial consequences and for the maximization of profit. Consistently exceeded Managed all facet of the business target.
● Supervised all facets of the business operational planning and execution which included resource allocation, regulatory and compliance, purchasing and procurement, data analysis, record management to ensure seamless branch operations
● Brokered and marketed services to help businesses run more efficiently, taking pride in ownership of assigned projects/campaigns
● Loan portfolio management. (created and managed and risk assets of over N500m with a record of favorable and consistent repayment)
● Responsible for advising bank’s management on the business opportunities in and around Yaba/Lagos Mainland region.
● Coaching and mentoring of direct reports. Trained and oversee activities of staff members, monitoring team and individual quality and performance levels.
● Deal Structuring, Negotiation, Monitoring and Review involving Analyzing Customer’s Financial Statement and Industrial sector analysis.
● Set and ensure team consistently meet goals. Achievement of Team’s allocated PBT/Contribution to the Bank

TEAM LEAD, PERSONAL AND BUSINESS BANKING (February 2016 to February 2017)
Access Bank Plc, Herbert Macualay Way Branch, Yaba, Lagos
Banking Officer
● Developed strategies and work plan for the team in achieving the branch’s set targets. Ensured target profitability of N150m was delivered by the team
● Identified new prospects and provided tailor made business solution to ensure they were signed on.
● Analyzed individual and business clients to enhance customer relationship and meet individual/business objectives.
● Supervised and effectively managed all accounts officers and their portfolio. Coaching and mentoring of subordinates on best practices in customer relationship management.
● Deal Structuring, Negotiation, Monitoring and Review involving Analyzing Customer’s Financial Statement and Industrial sector analysis.
● Safeguarded the banks investment in risk asset portfolio for both retail and commercial through proper credit analysis, documentation and reports
● Ensured targeted profitability is delivered by the team (appropriate fees be taken and refunds are minimized)
● Organize brainstorming sessions to improve processes, allow for individual growth and ultimately increased bottom line within the unit.

SEGMENT MANAGER, YOUTH BANKING (February 2014 to February 2016)
Banking Officer
● Designed innovative strategies to increase market adoption of new products and extract more values from existing ones. Championed the introduction of student ambassadors and other campus campaigns.
● Delivered innovative fintech and digital channel solutions to increase transactional income and fees. Introduction of virtual card pay and aligning the bank loyalty scheme with the youth ecosystem.
● Developed, communicated and implemented Go to market strategies for allocated segments and ensured the objectives were met and surpassed.
● Strategic and effective partnership to connect the dot between product design and final usage, as well as giving feedbacks. Served as a project leader in the launch of first student lending program in Nigeria via Access student credit card scheme.

TEAM LEAD, CUSTOMER ENGAGEMENT UNIT (March 2013 to February 2014)
Access Bank Plc, Plot 1665, Oyin Jolayemi Street, Victoria Island, Lagos Assistant Banking Officer
● Maintained responsibility for daily operations, report preparation and analysis of work
● Developed Training Manuals & Scripts for sales and mentioned features for all service products.
● Quality assurance in agent sales and snooping of calls. Regular review of all Telemarketers calls in order to make recommendations for improvement and/or for in-depth customer profiling and anticipation of customer needs.
● Analyzed issues and recommended solutions to resolve problems. Handle on the spot decisions/questions that come from officers to enhance service delivery.
● Determined strategies and changes in duties of staff to achieve project goals.
● Coaching and mentoring of direct reports. Trained and oversee activities of staff members, monitoring team and individual quality and performance levels.
● Set and ensure team consistently meet goals
● Served as only Team Leader within the company responsible for supervising & managing the telemarketing floor
● Assisted line manager in evaluating performance and formulated ideas.
● Grow the bank’s Liability through strategic calling
● Achievement of Team’s allocated PBT/Contribution to the Bank

RELATIONSHIP OFFICER
Access Bank Plc, 68/70 M/M Way, Oyingbo, Lagos (February 2012 to February 2013)
Intercontinental Bank Plc, 99 Borno Way, Oyingbo, Lagos (April 2008 to February 2012)
Executive Trainee
● Account acquisition and selling of wealth offering products of the Bank.
● Grow liability volume in CASA and tenured funds through active customer interaction and quality relationship management
● Draw up profitable business plans and strategies to meet set target customers across various market segments
● E banking and migration of acquired mass market customers to alternative channels.
● Attend to customers’ enquiries, request and complaints with a view of ensuring satisfaction and service recovery on errors, miscommunication, complaints are dealt with in the most efficient and courteous manner
● Advising customers on personal financial planning, business development, wealth creation and other financial needs
● Risk management, review of credit request and compliance with the bank’s credit policy.
● Feedback to the bank’s management on product acceptance and suggestions in line with the Bank’s vision
Government Girls Secondary School, Biu, Borno State
Chemistry Teacher (Jan 2006 – Jan 2007) National Youth Service Corp