 Excellent written and communication skills
 Excellent Analytical and Leadership skills
 Excellent Organizational & Time Management
 Conceptualize statistical & complex reports,
data collection, management and analysis
 Accurate and attentive to detail
 Ability to create strong working relationships with
clients and stakeholders
 Ability to work under pressure & adapt to changes
 Proficient in MS Office applications i.e. excel, word,
power point, outlook
 Goal-oriented & Results Driven

• EXPERIENCE

• DISTRIBUTION SUPPORT MANAGER
• ALLIANZ PNBLIFE INSURANCE INC. – AYALA AVENUE, MAKATI CITY
• Apr 2011 –Sept 2019
• Prepare and manage reporting framework that aligns the company’s strategic goals, management decisions and individual sales performances on a regular basis.
• Create datasets, ensure data quality and deals highly on data privacy/confidentiality rule.
• Provide input and ideas for continuous improvement of the reporting process, develop and implement reporting efficiencies.
• Lead team to develop processes for effective data reporting.
• Develop consistencies across reports and help develop a meaningful dashboard for the Management, The Board, Bank Partners and to the Sales force.
• Annual planning, budgeting and forecasting process for the Team.
• Perform process/quality assurance review in all regional offices, consolidate audit findings to notify the management and provide plans and recommendations for improvement.
• Liaise with all stakeholders, including audit & compliance to ensure policies and procedures are in placed in accordance with the company’s objectives.
• Serve as the key person in working and collaborating with different departments to ensure the needs/requests of the sales and clients are being attended to.
• Spearheads and enhances the Distribution Team’s efficiencies in new and existing processes.
• Prepare memo & rollout announcements for any movements/changes in the policies/guidelines to the sales force and stakeholders.
• Reports/escalates any violations and non-compliance of the Company’s policies and procedures to the immediate superiors and to compliance Dept.
• Responsible for coaching, monitoring and motivating team members, focusing on the productivity and quality.
• Supervises the day to day activities of the team & work closely with superiors to establish work queues and SLAs of the team.

• TEAM LEADER
• PROVIEW GLOBAL ADMINISTRATION INC. – ORTIGAS CENTER, PASIG CITY
• Mar 2006 – Nov 2010
• Responsible for coaching, motivating, monitoring & technical assistance focusing on quality and productivity.
• Managed team productivity and quality to Department SLAs, particularly on the processing of health benefits of our US based clients.
• Identified problems or issues in processes and implement solutions, bringing bottom-line results.
• Prepared monthly reports and other statistical reports requested by our US- based clients and the management, accurately and ahead of time.
• Handled processing of all enrollment, changes/movements & termination of health benefits of the clients via clients electronic tools.
• Performed timely resolution of all tickets, identified reconciliation discrepancies & coordinated with the billing team for adjustments.
• Ensured team adherence to data privacy and transmission of security protocols.
• Certified Internal Auditor of the company and conducted on- the-spot checking and review of documents of the assigned teams.

• SENIOR SUPERVISOR – AGENCY SUPPORT & DEVELOPMENT
• PRULIFE INSURANCE OF UK – MAKATI CITY
• Sept 1996 – Oct 2005
• Ensured compliance with the relevant insurance Commission rules and regulations pertaining to the licensing of the agents.
• Acted as the company representative / Liaison Officer to the Insurance Commission & Philippine Life Insurance Association regarding licensing activities.
• Administered and supervised in providing HR function to the agency force i.e. benefits administration, movements, et al.
• Participated in systems and procedures review and development on matters pertaining to agency administration.
• Conducted special studies/research on agency licensing and benefits.

• EDUCATION

• BACHELOR OF SCIENCE IN NURSING
• UNIVERSITY OF THE EAST RAMON MAGSAYSAY MEMORIAL MEDICAL CENTER – QUEZON CITY (April 1995)
• NISGP Scholar

• PERSONAL INFORMATION

• CITIZENSHIP : FILIPINO
• CIVIL STATUS : WIDOW
• LANGUAGE SPOKEN : ENGLISH, FILIPINO

• RELATED SKILLS

• Strong management ability with experience in developing process, guidelines/procedures
• Strong communication and interpersonal skills
• Strong work ethics and team focus
• Adept usage of MS office applications including Word, Excel, Powerpoint & Outlook
• Knowledgeable in Life insurance products and its process
• Knowledgeable in organizing and developing new process/procedures

• EXAMS/ELIGIBILITY

• Associate, Life Management Institute (ALMI) – Nov 2016
• Health Insurance Portability & Accountability Act (HIPAA) Examination – June 2010
• Cafeteria Plan Examination – Oct 2008
• Nurse Licensure Examination – June 1995