Myrasol Guiang Torres

Mobile No.: +6309559206100
Email Address: [email protected]

OBJECTIVE

To continue pursuing my passion in rendering quality customer service, utilizing and sharing the abilities I’ve developed from my professional and personal experiences. To bring to the company specialized skills and knowledge acquired through practical academic exposure and previous work experiences.

COLLEGE GRADUATE:
University: Philippine School of Business Administration, Manila Course: Bachelor of Business Administration – Major in Management Year Graduated: March 2003

WORK EXPERIENCES:
Company: Cluster Hotel – Capital Centre Arjaan and Centro Capital Centre Abu Dhabi, UAE

Position: Cluster Sales Executive

Date: May 1, 2017 – 9 August 2019

Job Description :
·            Handles MICE(Groups), Corporate , Long-term request

·            Prepare and send out proposals and contracts while ensuring all inquiries are handled with-in Capital Centre Arjaan and Centro Capital Centre standard procedures

·            Follow-up sales lead and business quoted to ensure business is secured at all times

·            Active Sales Call

·            Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards Colleagues

Company: Rotana Hotels Area Sales Office Abu Dhabi and Al Ain, UAE

Position: Sales Executive – ASO – MICE (Meeting, Incentive, Conference & Exhibition)

Date: October 2015 – 31 April 2017

Job Description:
·         Establish and maintain an active relationship with main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties

·         Maintain a close communication with all Rotana Outbound Sales, Area Sales Offices and Catering & Events Departments in order to work as one team on leads and achieving loyalty of Guests to Rotana Hotels & Resorts

·         Ensure performance of IFH Mystery Calls is as per the Rotana Standard and overall result does not drop below 80%

·         Ensure that all incoming requests are handled, under the guidance of the Director of Sales – MICE, jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non- availability

·         Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required

·         Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfaction Survey to the Hotel

·         Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts

·         Maintain detailed product knowledge of all Rotana properties in our Area as well as a good understanding of the major Hotels and direct competition in our Area by assisting the Director of Sales-MICE to conducting regular Competition Check

·         Active Sales Call and Telesales

Company: Rotana Hotels Area Sales Office Abu Dhabi and Al Ain, UAE

Position: Sales Coordinator – ASO – MICE ( Meeting, Incentive, Conference & Exhibition)

Date: February 2014 – September 2015

Job Description:
·         Preparation of Sales Production Report for all Abu Dhabi and Al Ain properties base from MICE Market Segments

·         Updating daily, weekly and monthly MICE Leads and Production

·           Adequate review off all reports done with-in MICE Department

·         Supervision to all MICE Team if they are up to the standards in using OPERA System

·         Handling leads through phone call and emails

·         Preparations of offer letters according to guest requirements and availability in a self- efficient manner and according to the rate structure in the OPERA system of each Properties

·         Active follow up on sent offers and eventually sending revised offers as per guest requirements

·         In case of confirmation, proper hand over to the Hotel and to all concerned Departments ( Events and Room Reservations)

·         Consistent follow-ups in all bookings made base from the decision date given

·         Ensures proper maintenance of the Opera system, through updating of decision dates, proper usage of Notes, updating contact details, bookings and other set standards given

·         Dealing with Sales Corporate Team in case we need any assistance in getting production/lead from their assigned Accounts (Companies)

·         Meeting with Clients

Company: Beach Rotana Abu Dhabi Position: Catering & Events Coordinator Date: July 2011 – January 2014

Job Description:
·         Handling events inquiries through phone or walk-in

·         Preparations of offer letters according to guest requirements and availability in a self- efficient manner and according to the rate structure given by the Revenue Manager.

·         Active follow up on sent offers and eventually sending revised offers as per guest requirements

·         In case of confirmation, preparation of Event Order as per departmental standard and assuring proper distribution of the same.

·         Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen.

·         Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the function

·         Ensures proper maintenance of the Opera system, through updating of Option dates, contact details and bookings and other set standards given.

·         Doing Sales Call and Hotel Competion Check

Company: Beach Rotana Abu Dhabi Position: Catering & Events Secretary Date: January 2008 – June 2011

Job Description:
·         Communication     &     administration     of    guest    messages     to     the     Events Managers/Coordinators when absent from their seats

·         Prepares any other report through OPERA database when required.

·         Prepares and distributes daily forecast

·         Updates and maintains the filing system for loss, cancelled and past events.

·         Answering & dispatching of phone calls to the Catering & Events office.

·         Answering guest inquiries through phone calls and walk-in.

·         Turning the status of all events from definite to actual from the OPERA

·         Prepares necessary signage for all events as mentioned in the event orders.

·         Prepares documents of all kinds as per individual requirements and instructions of Department Head, i.e. memos, etc.

·         Taking minutes

·         Prepares daily and monthly attendance sheet

·         Assures any incoming mail or fax is distributed to concerned person

·         Fulfill occasional duties as required by the Department Head

·         Application through online in every events that needs ADTA permit

·         Monitoring and ordering office supplies through FBM system

Company: Beach Rotana Abu Dhabi

Position: Banquet Operation Office Assistant Cum Banquet Waitress

Date: May 2006 – December 2007

Job Description :
·         Doing daily and monthly schedule of banquet operation staffs

·         Updating and processing the overtime papers of the staffs and casuals

·         Doing requisitions from FBM for the operational used

·         Answering & dispatching of phone calls to all concern person.

·         Receiving and sending emails needed from the operations

·         Updating the daily communication board of the banquet operations

·         Preparing mis-en-place

·         Preparing dining table set-up, food name tags, full meeting set-up, coffee break set-up, buffet set-up

·         Doing food service as per the standard of the hotel

·         Dealing with guest with full service satisfaction

·         Maintain hygiene, safety and fire standards within the working area

Company: Techpoint Enterprise Position: Customer Service Assistant Date: February 1, 2005 – April 28, 2006

Job Description:
·         Assisting customers inquiries and complaints

·         Follow-up customers unit through phone and walk-in

·         Releasing repaired units

·         Getting customers’ orders

·         Invoicing

·         Transact with customers regarding pull-out, replacement and return items

·         Answering and transferring phone calls

·         Filing and encoding documents from the operation

Company: Watsons Personal Care Stores (Phil.) Inc.

Position: Cashier Cum Pharmacist

Date: June 23, 2003- November 23, 2003

TRAINING ATTENDED:
Destination Leadership Training Beach Rotana Hotel

(2011)

English Business Writing
Abu Dhabi University Knowledge Group

(July 2009)

On the Job Training Philippine National Bank (New Accounts Department) Intramuros Branch

November 13, 2002 – February 5, 2003

STRENGHT:
·         Customer Service Oriented

·         Enthusiastic Team Player

·         Multitasking Capabilities

·         Resourceful

·         Fluent in English

·         Fast Learner

·         With driving license