Faheem Ali Khokhar
Mobile: 0305-3005849
Email:[email protected]

Sukkur, Pakistan

PROFESSIONAL SUMMARY

·         6 years Professional Experience, Having Strong Communication, Excellent Presentation, Great Organizational, Administrative & Operational Skills, Convincing Power and Ability to Close Deals are my main skills which took me to Management Position within 3 years working experience.

·         Currently working as Office/Branch Incharge at Institute of Chartered Accountants of Pakistan (ICAP-CA Pakistan)

·         Previous experience in Financial Sector, holding positions of Manager Operations, Manager Marketing, Branch Manager & Customer Services Officer, acquiring in-depth administrative, operational & marketing skills.

·         Business Academic Qualification (MBA-Finance from SZABIST-1st Position).

·         Willing to relocate & work at different geographical areas & culture to explore and learn for personal development.

KEY COMPETENCIES AND SKILLS

·         Ability to work with little direction, maintaining confidentiality and professionalism.

·          Strong interpersonal, communication, and negotiation skills necessary to establish and maintain rapport with a variety of customers, stakeholders, organizational leadership, contractors and community contacts.

·         Strong organizational skills, a flexible work style and ability to manage multiple projects simultaneously.

Ability to generate routine reports and effectively communicate, verbally and in writing, with Seniors, customers, employees, general public & other stakeholders.
·         Ability to maintain quantity without sacrificing quality. Strong attention to detail.

·         Ability to handle stress; ability to overcome all pressures and get the job done.

·         Results-oriented; Ability to meet targets on a consistent basis. Focused on getting the numbers for the company.

CAREER HISTORY

OFFICE INCHARGE- ICAP (CA PAKISTAN) @ SUKKUR

Mar-2019 – Present

Independently supervising all administrative, Operational & Marketing functions of ICAP Sukkur Office.
Ensure smooth operational, accounting and administrative activities of the station including managing examinations and maintaining branch decorum.
Plan, develop and execute various outreach sessions, career counseling programs and continuous professional development seminars.
Maintaining a good relationship with ICAP members and proactively expedite the quality of services to students along with other external parties including private and public sector within the limits of council guidelines, policies and procedures.
MANAGER OPERATIONS & MARKETING- PAK GULF LEASING COMPANY @KARACHI

Aug-2017 – Feb-2019

Ensured compliance with state and federal banking/non-banking regulations.
Improved the efficiencies and effectiveness of operational systems, processes and frameworks.
Contributed to the long term planning of the company by identifying areas for improvement and offers suggestions and recommendations to improve efficiency and productivity to Seniors/Board of Directors.
Evaluated and determined approval of loan and credit requests, tracked loan payments and addressed different customer issues.
§  Assisted customers with the loan application process.

§  Performed quarterly internal audits.

MARKETING MANAGER – VEEFIX SERVICES @ HYDERABAD
Oct 2016 – Aug 2017

Responsible for the implementation of new marketing strategies designed to maximize revenue and extend the range of sales opportunities and business growth.

§  Team hiring and motivating them to achieve their Sales Targets & maintain cordial relations with relevant departments.

§  Assisted in the development and implementation of targeted marketing programs to CEO.

§  Meeting regularly with supervisors and department heads to discuss operational issues.

§  Provides ongoing work assignments for associates & Coaches associates for performance improvements.

BRANCH MANAGER – UNITED BANK LIMITED @ JAMSHORO
June 2015 – Sep 2016

In charge of the financial operations and employees of the bank. Managing and leading bank staff to deliver exceptional customer services. Working hard to bring in new customers and boost the bank’s profits.

Monitoring customer accounts & Addressing customer account issues.
Visiting Business customers.
Supervised all banking operations.
Hired and trained banking staff, monitored staff performance and provided biweekly evaluations.
§  Maintained inventory of banking supplies.

Maintaining all quality and procedural standards within the branch.
Addressed and handled complaints and grievances of new and existing customers regarding banking facilities.
CUSTOMER SERVICES REPRESENTATIVE – UNITED BANK LIMITED @ HYDERABAD

Oct 2013 – May 2015

Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit customers’ needs.

Analyzing branch management information and reports.
Handled incoming calls and responded to client emails.
Courteously responded to customer inquiries.
Monitoring cashiers and branch staff and giving them feedback on how they interact with customers.
Inspiring them to not only hit targets but deliver great service & dealing with escalated customer queries and complaints.
ACADEMIC QUALIFICATIONS

Master of Business Administration (MBA) in Banking & Finance from SZABIST in 2015 with 1st Position.
Bachelor of Business Administration in Accounting & Finance from Shah Abdul Latif University Khairpur Mir’s.
HSC (Pre Medical) with A. Grade from BISE Sukkur.
SSC (Science) with A1. Grade from BISE Sukkur
PERSONAL PROFILE

Father’s Name
Ali Murad Khokhar
Date Of Birth
14th March 1991
Marital Status
Married (03 Dependents)

REFERENCE

Will be furnished on demand.