NATALIE A. ROSS-REID

929 Abbey Terrace Cumberland Gregory Park P.O., St. Catherine Jamaica West Indies

Cell: 1-876- 429-4861, 1-876- 804-7322

Email: [email protected]

Objective:               Dynamic customer-oriented professional with over twenty years experience in delivering value-added service and solutions to professionals within the Financial and General Business Sector. Adept at directing projects and leading teams to complete key financial, operational, administrative, and service industry initiatives in an effort to enhance institutional business development.

Qualification:        Bachelor of Science in Business Administration    2019

Major – Production and Operations Management

Minor –Human Resource Management

University of Technology Jamaica

Diploma in Supervisory Management                     1999

Institute of Management and Production (now UCC)

High School Diploma                                                1994

Holy Childhood High School

Certificates of Training:

Jamaica Co-operative Credit Union League

Customer Service Excellence, Shoestring Marketing                                                       Management of Non-Performing Loans, Credit Administration                                           Loan Interview Skills, Fraud Alert, Anti-Money Laundering & POCA                          Customer Focused Sales, Delinquency Control & Collection                                      Risk Based Lending, Cross Selling

Experience:

April 2019 – Present               Sagicor Bank Jamaica

Portmore Branch

Personal Banking Officer

Duties included:

·         Selling financial products and services offered by Sagicor Bank

·         Focus on the expansion of a vibrant client base through which revenue targets related to credit, foreign exchange and wire transfers are achieved

·          Develops and maintains a portfolio for clients consistent with the client’s needs and ranging from the suite of products and services offered by SBJ

·         Interviews and profiles customers to identify specific needs (expressed and unexpressed), including deposit and/or investment and credit requirements

·         Makes presentation to external groups as part of the prospecting, servicing and overall sales strategy

·         Conducts financial and credit analysis; preparing credit proposals to be submitted for approval and booking and disbursing loans for which the requisite approval is obtained.

July 2009 – April 2019           NAJ & Health Services Co-operative Credit Union

6 Trevennion Park Road Kingston 5

Loans / Administrative Officer

Duties included:

·         Provide financial counselling to clients and make recommendations to the Chief Executive Officer as needed

·         Create new loans and saving products

·         Conduct interviews and all other matters relating to applications for loans, inclusive of securities analysis

·         Approve loans that fall within the terms and conditions of the Loan Policy

·         Conduct island wide visits to various organizations and events in an effort to seek new business

·         Plan and co-ordinate staff and marketing events

·         Act as Personal Banker to a vast list of clientele within the service industry

·         Organise and conduct all matters related to staff welfare and training of new staff

·         Act as Administrative Assistant to the CEO with responsibilities inclusive of all matters relating to Board and Committee Meetings

·         Record minutes of all staff meetings and submit them to the CEO on a monthly basis

January 2006 – June 2009       St. Catherine Co-operative Credit Union (EDUCOM Coop)

14 Nugent Street Spanish Town

Senior Member Service Representative / Loans Clerk

Duties included:

·         Supervision of Member Service Representatives and Tellers.

·         Reassignment of departmental staff to various branches in the event of absenteeism

·         Daily issuing of monetary float and checking off tellers.

·         Preparing, securing, and handing over of cash lodgement to armed courier service

·         Receive cash from armed courier service

·         Monitoring the lobby area, ensuring that all customer transactions are being carried out in an efficient and timely manner

·         Preparing monthly attendance and product performance reports for submission to the Human Resource and Operations Managers respectively. Conduct training for all new front line staff

·         Assist the Loans Department in assessing clients’ financial situations and conduct loan interviews

·         Liaise with the Collections Department in an effort to recover bad debt

·         Act as relief Branch Supervisor and Loans clerk in and throughout the five branches within the parish

January 2003 – January 2006  NAJ Co-operative Credit Union

4 Trevennion Park Road, Kingston 5

Member Service Representative

Duties included:

·         Assist members in completing withdrawal and loan application forms

·         Processing of withdrawals and loans

·         Drawing of receipts for cash and other monetary collections

·         Posting of weekly and monthly payroll deductions

·         Visit various locations in an effort to market the company

·         Performing any other duties as assigned

August 1995 – December 2002 Courts Jamaica Limited

1a Twickenham Close, Kingston

Warehouse Administrator

Duties included:

·         Administrative Assistant to the Warehouse Manager

·         Preparing Stock Transfer Notes for delivery to branches

·         Posting of Stock and Goods Transfer Notes to the company’s database

·         Investigate and Reconcile variances after monthly stock taking exercise

·         Train and orientate new staff assigned to the warehouse

·         Preparing weekly payroll for casually employed and contracted staff

·         Disbursement of salaries to casually employed and contracted staff

·         Managing the location’s petty cash and all other monetary transactions

·         Supervise staff in loading and offloading of trucks and containers

·         Act as PRO for the branch, liaison with Head Office

·         Any other duties assigned from time to time

Other Experiences:       High level of Computer Literacy. Knowledgeable in all Microsoft Office Techniques including Word and Publishing,

Competencies/Skills:    Strong Customer Relations Skills

Strong Interpersonal Skills

Proven ability to analyze and improve work processes                                                                            Excellent ability to interact with all levels of employees

Excellent Written and Oral Communication Skills

Excellent Team Player

Excellent Time Management Skills

Excellent Planning and Coordinating skills

Other Interest:                  Reading, Spending time with my family

President of the Cumberland Basic School Parent Teachers Association.

Member of the Cumberland Basic School Board

Reference:                                   Ms. Danielle Henry

IT Project Manager

Guardsman Group Limited

1-876-874-9933

Additional references available on request.